Level LockReviews of level.co

I bought the Level Lock+ and had problems right away. Notifications were delayed or incorrect, battery life was awful, and Tap to Go and Home Key worked only when they felt like it. I never felt comfortable leaving my house without a physical key. The worst part was the lock unlocking on its own 😳. More than once I came home late at night or after a trip to find my door unlocked. At first I thought the app was wrong. It wasn’t. Customer service was actually great and replaced the lock, but the replacement had the same issues. I even bought Level Connect hoping it would help. It didn’t. Nice design, terrible execution. A smart lock that makes you feel less safe is not smart. 🚫🔑

Sadly, Level Locks has subpar products. Their customer service team is good, however their hands are tied. I have spent 30+ hours over the past 2 years fixing and repairing my Level Bolt. I was specificaly told its under warranty and I exchanged 18 emails with 50+ videos, photos, screenshots. When the time came to process the Replacement (clearly, there's a mechanical problem with the Bolt), I was told the product is not under warranty and they offered a measly 20% discount. Overall, stay away. Level has a 2.0 rating on TrustPilot for a reason. I find it surprising that the Level C-suite is not recognizing issues and letting things "just be."

This product is garbage. Level Connect quit working after 6 months. Their support makes you go in circles to prevent them from having to address the issue. I would never recommend this product. Ripped it out.

Touch only works for a maximum of 3 minutes, after you have reached the 200 meter radius of the home zone, then you must use a key, keycard or hope that Siri understands you so that you can open the door without a key. there is no way to change the time to more than 3 minutes. you cannot put a key into the iPhone's wallet even if you have activated HomeKit. the support is okay to answer, but it doesn't help when the fundamental touch function doesn't work and they can't make it work. The 2 stars is for that it actually keep my door locked and the design finish.

Beautiful design meets horrible battery life. I read ALL the complaints about abysmal battery life but still bought this expensive paperweight. Battery lasts only a couple weeks and support is zero help. A month of troubleshooting and when they could not find a solution they closed the support ticket. Ive owned this lock for just a year now and have been locked out of my house twice due to arriving home to find a dead battery.

Technicians didn't know what they were doing installing. Were on the phone nearly 2 hr just to install lock and thermostat. Thermostat doesn't work, keeps resetting to HEAT 84 F. No manual available, no app provided, we have no way to keep our service animals safe without the fear of them dying by heat stroke because of a failed system. No corporate contact provided, no support for product, no system administrator to talk with. They don't care about the disabled or their service animals. Very unprofessional company.

I ordered Level Lock Touch+ Connect on October 01, 2023, and received Level Lock Touch. The return tracking number shows delivered, yet they refuse to issue a refund. It was the worst customer service experience in my life. Ref.: Order 36278

Purchased the Level Lock plus over three weeks ago. Level Lock at does not work as advertised with Lock. Customer support almost impossible to get in touch with refuse to call home and speak with me directly. I have asked several times for information where I can return this item for credit and get ignored.