Level LockReviews of level.co

Unfortunately we have been having issues with our locks, they often do not work either when in proximity or remotely. I've been trying to resolve the issue with their support team but they continually make me jump through hoops, download 3P apps, setup guest wifi networks, etc. to try to resolve the issue. The issue still is unresolved and I've requested to return the locks to them. They are now unresponsive. I really wanted to like this company and their products but unfortunately they just don't work. Leaving a review here in hopes they'll respond and remedy the situation.

Sadly, Level Locks has subpar products. Their customer service team is good, however their hands are tied. I have spent 30+ hours over the past 2 years fixing and repairing my Level Bolt. I was specificaly told its under warranty and I exchanged 18 emails with 50+ videos, photos, screenshots. When the time came to process the Replacement (clearly, there's a mechanical problem with the Bolt), I was told the product is not under warranty and they offered a measly 20% discount. Overall, stay away. Level has a 2.0 rating on TrustPilot for a reason. I find it surprising that the Level C-suite is not recognizing issues and letting things "just be."

Touch only works for a maximum of 3 minutes, after you have reached the 200 meter radius of the home zone, then you must use a key, keycard or hope that Siri understands you so that you can open the door without a key. there is no way to change the time to more than 3 minutes. you cannot put a key into the iPhone's wallet even if you have activated HomeKit. the support is okay to answer, but it doesn't help when the fundamental touch function doesn't work and they can't make it work. The 2 stars is for that it actually keep my door locked and the design finish.

Beautiful design meets horrible battery life. I read ALL the complaints about abysmal battery life but still bought this expensive paperweight. Battery lasts only a couple weeks and support is zero help. A month of troubleshooting and when they could not find a solution they closed the support ticket. Ive owned this lock for just a year now and have been locked out of my house twice due to arriving home to find a dead battery.

Lock was installed by a professional locksmith. Despite that, it has been jamming constantly. Their support kept asking me to run tests (took a part the lock twice), and all tests showed lock is jamming. Instead of replacing it they kept asking me to preform more and more tests, which stopped making sense. each test requiring taking the lock apart (couldn’t they just share all the tests once so I wouldn’t need to take the lock down each time???).Simply gave up. Seems to me they just don’t want to take responsibility. Will buy Nest lock, have another door with Nest and it works flawlessly