LettucepetsReviews of lettucepets.com

I. Was greatly impressed by one member of staff in the Sainsbury market in South street Farnham! A very frail elderly gentleman was struggling to get around the shop, so one of the members of staff took it on her own back to escorts him around the shop even if if it meant getting on her knees to obtain items for him. She then escorted him to the bus stop so that he could arrive home safely. I feel she went above and beyond her requirements. Her name was Mia. I feel that she needs to be recognised for her customer care.

I have read the negative reviews but can only comment on my experience that could not be faulted. After purchasing the Indestructible Bear Toy, that was well made, but not my dog Hunter proof, he destuffed it in 11 mintes flat. I contacted customer services and they replied within a couple of hours to say a replace would be put in hand. I replied that this would result in destruction and suggested a Heavy Duty Spiky Chew Ball which they agreed to send. A replacement Bear arrived, twice, but third time lucky I have now the ball toy. Although I offered to return the bear toys they have not asked for them. I will put them on the Cyprus Dog Rescue Christmas auction. You cannot get better customer service than that. The ball is also good and Hunter will not destroy that.