LettucepetsReviews of lettucepets.com

I haven’t received my order for ages! Should ban this shop from selling again

This company is linked with ipetsplus.com. Both send the wrong product and then you can't get hold of them, no response to emails or skype messaging. I have 3 now, all the wrong item and not what is advertised.

Was really impressed by the ease of purchase and quick delivery. However product quality and post customer service has proven to be poor. Emailed on the 28.07 as after 23 minutes the “indestructible dog toy” was destroyed. Requested a refund. Didn’t hear back from Lettuce Pets until the 28.10 - and was offered a replacement, Replied on the 03.11 advising that I no longer trusted the product and re requesting a refund. Received a same day reply advising that I could have a 25% refund . Also replied same day to advise that this wasn’t in keeping either their website guarantee, fast refund guarantee or product description and asked for guidance on how to get a refund or how to complain. Have since had no reply to that email or another chaser.

I ordered a indestructible bear for my 3 year old dauchund, he destroyed it in minutes. I got in touch with lettuce pets, they asked for photos which I sent. They offered a replacement which I refused and said I want my money back £17.50, they offered me £3.50, I laughed and said was that for the head?They then offered me £8.50, I gave in and accepted, the £8.50 was pending in my bank account for about a week then it was removed so I got nothing! How much money has this company fraudulently made from these useless dog toys? DO NOT BUY ANYTHING FROM THEM, DON'T WASTE YOUR MONEY! They should be prosecuted for false advertising in many ways, the claims are false and you don't get your money back! Disgusting

Still waiting for a refund. Purchased a dog toy 25th July. Advertised as indestructible. My dog chewed through it. Replacement sent but was damaged with seam not sewn up. Refund offered but I’m still waiting.

Bear is destructible and the company lies about replacement. Losers

The Bear they claim is indestructible is anything but!

PLEASE DO NOT PURCHASE FROM THIS COMPANY. Orderd the now famous so called indestructible dog toy. It was destroyed in 40 mins by my dog. I wrote a very polite letter explaining the outcome and was asked to send photos of proof. I sent the photos and politely asked for a refund. My question was ignored but instead they offered me a replacement. It arrived and the quality was rubbish with stitching already coming loose. Like so many others I wish I had read all the one star reviews before my purchase. I Am Very disappointed and have given the replacement toy away.