LettucepetsReviews of lettucepets.com

The moment it arrived (after 6 weeks) I knew I’d been scammed. Took less that 3 minutes for my frenchie to pull off an arm. Within 15 mins the whole thing was completely destroyed. Lettucepets are liars, basically.

I ordered my product several weeks ago, and have never received it. I feel cheated and will not order from this company again.

Scam products, don’t buy any from them

Absolute scam. Ordered the indestructible bear and was destroyed within 10 mins. Same as others, was offered a $10 credit then a replacement. No surprise they've gone silent on email as soon as a refund was requested.

I had to give them one star to be able to write this review!!! Products sold by this company are RUBBISH!!! I asked for a refund for an order for the TMBear ($71.00). The product is advertise for heavy chewers. The toy was destroyed by my Staffordshire Terrier within 20 minutes of giving it to him. The second toy is still in its packaging. They then said “As a gesture of our sincere apology, we would like to offer you a compensation of $10 to ensure that you do not return the product.” When I refused and asked for a refund they then said “Dear customer, Thank you for reaching out. We apologize for the inconvenience caused by the quality of the product. In consideration of the high shipping costs, we are willing to increase the compensation amount to $25.” I just want to return the products and get a refund!!!! DO NOT PURCHASE FROM THIS COMPANY!!!!

It was very hard for me to even select one star. Lettuce Pets is a FRAUD. I’ve been waiting from January and received a notice that it was in Chicago and then delivered to my mailbox in NC 2/2/25. Everything else I ordered from other companies was in my mailbox, but that one item. As per The Postal Service they told me I needed a USPS tracking number. I advised them in order for USPS to track my package. They needed to provide me with a USPS tracking number from when product went through customs and it was in Chicago. They finally provided me with a USPS tracking number stating that it was delivered to my mailbox. It’s fraud fraud fraud my banking institution credited my account in one day as soon as they saw the package they threw it in a bin to return to sender, and my bank account was credited immediately do not buy anything from them. The post office knew right away that the tracking number that they provided was fraud. And they told me you will never get your product. If on your credit card it says Lettuce Pets FRAUD. File claim and get your money back. It had nothing to do with $19. However, we need to take down these scammers..

I received an empty package marked by Royal Mail as coming into the UK having been tampered with and contents removed. 1st contact with LuttucePets was we will resend the order. Hours later got an email saying not our problem sort it with Royal Mail. Then no response to further emails. I believe now that they are a fake company committing fraud.

Order never received and not answering emails. Will not refund. AVOID AVOID AVOID DO NOT USE