LettucepetsReviews of lettucepets.com

In March I ordered a Rollie Smart Ball via Facebook. When I received the ball it would not charge and therefore did not work. I have since emailed them numerous times and apart from the first time they now ignore my emails. On 25 march 2025 I received this email: Dear Customer, Thank you for contacting us. We are sorry to hear this news. To proceed with the after-sales service, please provide video or photo evidence of the damaged product. Once we receive the evidence, we will begin processing your after-sales service. Thank you for your cooperation, and we apologize for any inconvenience this may have caused. Sincerely, Sophier The same day I sent videos over as requested and since then I have had no response to any of my emails. I would not trust this company after reading other reviews.

DO NOT ORDER FROM THIS COMPANY!!!! THEY ARE A JOKE AND A FRAUD. Took over 5 weeks for my order to be "delivered." I actually never received it. Supposedly delivered 4/23. Funny, how up until a day ago tracking had not been updated since 4/25. At that point it was still enroute. How was it still enroute when it was supposedly delivered? Save your money!

Not even a minute, my collie puppy destroyed this!

I bought a bear that was designed for heavy chewers and labelled indestructible. Within 3 min my staffy had ripped the bear's head off. Complete waste of money. A McDonalds toy lasted longer.

Bought an “indestructible” toy for my dog. Literally within a couple of minutes the fabric was ripped and the stuffing was coming out. I pulled the squeaker out of her mouth and dumped the whole lot in the bin. Absolute trash. Do not buy any of their rubbish.

I ordered an item that came damaged. When I tried to return it, they would not give me a package return slip. Instead, they wanted to send me $10. This website is a scam. Never use it for anything. It is a scam!@!!!!

The bear toy arrived. Was damaged badly in a few hours. Emailed them. They responded quickly but that was that. Sent photos etc etc. it is a shady company with very poor communication. I was conned 🇦🇺💰🇦🇺

Indestructible bear, destroyed in 10 minutes. Have been responding to emails, being offered paltry compensation (which i presume would never actually be paid) to avoid need for return. Should have read the reviews. Should have learned from last time I was scammed. Perhaps I'll learn this time. Avoid avoid avoid.