Les Schwab Tire CentersReviews of lesschwab.com

Gary assisted us with a breakdown from start to finish, his communication was exceptional and his willingness to help was above and beyond exceptional. BEST CUSTOMER SERVICE EVER!! Thank you Gary!

Tire went flat near Seattle, Washington at 5pm. Les Schwab, Shoreline, kept their store open for an additional 30 minutes (from 6-6:30pm) to service my tire. Thank goodness I purchased from Les Schwab as they gave me a new tire and serviced all my tires with air as needed at no cost. We were able to eat popcorn and watch MLB while we waited. I have only had hire quality service and customer care from this company.

I went into Les Schwab today and told them I had a nail in my driver's side rear. A young man by the name of Gabriel got on the ground pulled the nail. As I was telling him that I had a warranty on my tire yet the car dealer didn't fix tires. As I was going in to do the paper work he stated oh it will not cost you a thing. And the young man to help him with the repair by the name of Matt were both outstanding individual. Thank you for taking care of me and the car.

Had shocks and struts put on my car at the Marshall MN. Location. Less than ten miles down the road after repair the bolts that hold front strut came out going down the road. This damaged cv joint which they replaced. This was more down time and the car had a noise in the front. Took the car to another local shop which showed me pictures of how les scwab had not installed strut on the passenger side correctly. This shop then adjusted it so it was correct and the noise in the front went away. Judging how poorly les shwab is at putting shocks and struts on a vehicle I would not recommend them for any work on a vehicle.

Not to be trusted. Scheduled free insurance damage estimate, presented with $135 alignment charge instead. Scheduled appointment for left front rattle. Replaced all four struts for $1400 repair. Rattle remains and no improvement in ride whatsoever. Left front dent in fender after work completed.

This is for the Bothell, WA location. I went in for a slow leak in a rear tire and when they inspected all tires I was told I needed to replace one in the front due to a small tear in the side wall. I declined to replace because I wanted to go home and research what tires I wanted to purchase. That's when I was told by their staff that they were unable to release my car because WA law says they can't allow an unsafe car on the road but, they could give me a ride home. It forced me to purchase a tire, not one now but two because they said that the other front needed replacing as well. When I got home, looked up WA law and everything they told me was a lie, there is no such law. I would have been happy to sign a waiver or get me car towed home but this tactic was used to force me to buy tires from them without being able to research what I wanted to purchase. I also was not able to view the 2nd tire to see any damage to the tire so not sure there was even anything wrong with it. I have written to corporate and our state Attorney General to file an complaint. This was a completely underhanded tactic to force a sale and a violation of WA laws.

STAY AWAY from "Les Sham" tire stores. I recently made the mistake of visiting a Les Schwab tire shop in Hermiston, Oregon. Since moving to Oregon a few months ago, I had heard a few rumors that the tire stores in Oregon sometimes try to scam their customers into buying 4 tires when they only need one. Apparently it was related to some ridiculous "all-wheel drive" scam, wherein the salespeople would claim a customer must replace all 4 tires whenever just one needs replacement. They provide all sorts of technical sounding BS about the constant-velocity joints, bearings, etc. They throw in a few scary sounding mechanical issues, some homemade statistics, and if those lies dont convince the customer, these sleazy salesmen actually REFUSE to sell just one tire. They are so dirty, so focused on profit, they would rather send a customer away with a damaged front tire than sell them just one. I thought the days of high-pressure crooks on the sales floor were over, but then again I'm new in Oregon -- times might still be a bit behind. It's unfortunate -- until my encounter with the criminals at Les Schwab, I had not had ONE SINGLE bad thing to say about Oregon -- the people are amazing, and the land is clean and welcoming. I guess nothing is perfect forever. You know the old TV shows (black and white) where the woman goes to the mechanic for an oil change? The guy comes out greasy and dirty, with a cigar hanging out of his mouth, a gross accent from somewhere on the East coast, and a few hundred extra pounds hanging over his belt. He tells the woman he can change her oil no problem, but she's also gonna need a new "frame-retention strap", hers is worn all the way through. He shows her a worn out fan belt, claims that if she keeps driving the car as it is, her car could split RIGHT IN HALF while driving down the freeway, putting herself and others at risk! As a safety precaution, he tells her he cannot let her leave in the vehicle without the new "frame retention strap". Of course, he has one in stock and it can be installed immediately for the low, life-saving cost of only a few thousand dollars. She's grateful for the man's wisdom and gladly pays for the fake work, plus an oil change. Well, apparently those scammer-salesmen now work at places like Les Schwab. The only difference-- now they don't just try to scam women. Instead of getting rid of the sexism and chauvinistic activities, they just made them more "equal-opportunity". Yesterday was my first -- and obviously last -- visit to a Les Schwab. I will do my best to warn everyone I talk to about how the company is officially "in the toilet" and is no different from any of the other corporate scum, profit-first companies on the planet. In the meantime, if anything goes wrong with my damaged front tire before it's replaced, you can bet I'll be suing Les Schwab. After all, by letting a customer leave, they gave the impression that the vehicle was safe to drive. If there was a legitimate safety issue, they should have sold me just the one tire, regardless of any imaginary damage it would have caused the vehicle. Or was profit more important??

I visited Les Schwab in Rosemount, MN for their free Pre-Trip Safety Check prior to a recent road trip. As a woman with little knowledge of cars, any car maintenance is daunting, as I'm never sure if I'm being taken advantage of. I couldn't be happier with my experience at Les Schwab! I went into the appointment, thinking I would need new tires, brakes, and an alignment. As it turns out, my brakes are fine and my alignment concerns were due to my worn-out tires. They easily could have convinced me to buy all 3 services. I appreciate that they didn't try to sell me on services I didn't need. They have earned my future business, and I will highly recommend them to anyone in need!