Leslie's PoolmartReviews of lesliespool.com

Original service call took 15 minutes, they sent 2 men, charge $220.00, it didn't fix the problem(pump wouldn't catch) Service call # 11461512, second service call( a leaky o-ring took 2 minutes, he was gonna charge me for the call, he said they don't have a warranty. I politely ask them to leave

purchased a Raypak Protege Above Ground Pool Pump, 1.5 HP and was told to sign up for the pool perks to get an extra 5 year warranty, after 2 years the pump has failed and of course my pump is not part of the extended warranty plan. I wish I would have bought from Amazon, cheaper and less hassle.

The worst company ever! Don’t ever use this company. I order a spa cover. It took six months for delivery and it was the wrong size. I called and they refused to accept it was their error and finally after showing my order sheet they agreed and sent me another one. And yes, it was the wrong size again. This company sucks on all levels. Go direct to the spa manufacturer for a spa cover. Terrible quality as well. DONT DO IT EVEN IF YOU THINK YOU WILL SAVE MONEY - you will not in the end. I promise you.

Purchased the JVX160 pool pump less than 5 years ago and I have had issues every since (VERY BAD DECISION). on 3/5/2024 contacted Leslie's to have a service person come out to repair the pump again because it is leaking and had to turn the pump off. The sent out Eric, who looked at the pump and said the seal (part# 40678) needed to be replaced and it was NOT under warranty. He needed to order the part, ok rescheduled for 3/12, got a call from dispatcher stating that Eric was hurt and that they would have to re-schedule another time/day and another technician. Keep in mind, our pool has not been running due to the leak. Finally got a date/time of 3/15 they sent out Ivan who does NOT have any clue what is going on with the pool and says that NOW the pump needs a propeller (part#677742) and we can order it on Amazon and when it is in we can scheduled for someone to install it. My STRONG advise, NEVER, NEVER, NEVER purchase, go to, or request ANYTHING from Leslie's Pool. You get bad equipment, faulty warranty and just plan out BAD service!!!!!

Bought Air Relief Valve ECX1322A (Item 44007) for $12.49 + tax. This is a little plastic screw on top of the filter case to bleed the air after cleaning the cartridge. Probably it’s worth $0.30 to $ 0.50. Our filter is from 2005, the first time we had to replace this bleed screw was in 2018, it was made of Nylon, unbreakable. Since then we had to replace it 5 times, it looks like they switched to cheap plastic, the last screw lasted about a month. I took it back to the store in Apache Junction and the rude answer of the clerk was “there is no warranty on this part”. This was the last time I ever bought anything from Leslie’s, hopefully they get out of business, I never see any customers in this store. Since they don’t offer the nylon screw anymore and expect customers to buy a new one every month or two, we went to Ace Hardware and bought a stainless steel screw for $2.75 (3/8“ x 16) it does it’s job.

Called Leslie's to come out and address a flow issue with my pool. The pump took a dump. impeller shot. The tech replaced constant speed 2HP with a variable speed 1.65 HP pump. Told us what a great pump this was how very reliable it is and how it would save us so much money. Pump at low speed does not move enough water to keep pool clean. Tech left pool in service mode and told us that it had to stay there to run all the time. Controls do not work in service mode. Pump was leaking after install as well. When called to come out to address these issues that same day they told us that another service call charge would have to be billed at $175. We could not believe this. Called them back again and they told us if it was not a pump issue we would be billed. We have videos of the leaking pump. Once they came back out and verified that it was in fact the pump, they then told us that they have been having all kinds of issues with that pump and that we now have to call the pump manufacturer to come out and repair or replace that great pump they bragged was so good and sold us less than 30 days ago. The customer service and support in this case is terrible at best. We can't believe that they won't repair or replace this leaking pump. We will likely never shop at or use Leslie's again and highly recommend that you take this as a warning unless you like being misled and wasting time and money.

Leslies bought out Texson Pool Company. My experience has been total disaster. Main Pump went out in 02/23. Tech said they didn't have a standard pump and installed a Jacuzzied piece of junk. They programed it wrong. The instructions for the pump is clear as mud. Don't even tell how to adjust the time clock which was programed 4 hours off. It is July and can't get the chemicals adjusted. My pool is unusable. I've called numerous times. The latest was 7/21/23. the tech I spoke with said he would come out that afternoon and evaluate the problems, Changed his story. There was an appointment made for 7/22, no one showed up. Their company is very unprofessional and can't speak with management personnel. The people you talk with lie. Refer you to another Ph. # and they hang up on you. Now, they 've changed their name but still has the same logo. This is just the tip of the ice burg of the problems I've had with them.

On July 8 I took my pool water to Leslie's Dundalk location to have it tested. I told the cashier the pool was green. I was told I needed hardness plus and shock. I purchased a container of hardness plus and four bags of power powder plus. I asked the young lady if I needed green to clean as that was what was told to me once before when I had a green pool and she said no the hardness plus will bring up the PH and correct other elements just put the hardness plus in and then shock (whatever the time frame was). I put the chemicals in, then I called the Bel Air Road store and explained to the young man my concern about the water test. He pulled up my account and entered that the water was green and told me the green to clean treatment plan. I spoke with Michael, explained the issue to him and he said that I could go to the store in Dundalk and get the green to clean and because Leslies gave me the wrong treatment plan on 7/8 that they would comp the green to clean for me. He would tell his Dundalk employees. I encountered Jay at the store and when I asked Jay a question, he got upset and said that i went to another store for a test and that I guess I think he should give me all the chemicals free and started tapping on the keyboard of the register and said here here take everything free take it all. All of this in front of several other customers. I tried to tell Jay that i called the other leslie's location to discuss my test because I was concerned that I wasn't given the right chemicals the first time and Jay continued to banter back and forth with me in front of other customers and was very rude. I called Michael again and he was kind enough to refund me for any purchases that I made that week. He also directed me to add chemicals which I did and still no change in my pool water. Saturday michael directed me to go to the White Marsh store. I spoke with Kimberly she gave me instrucstions to put soda ash and shock in the pool and said i was at a chlorine lock and this would suffice. Today is Monday and still no change in my pool water. I've texted Michael today and received no response. I'm furious with Leslie's and you cannot find anyone to clean pools anymore so this puts me in a predicament of emptyping, cleaning and refilling my pool