Leslie's PoolmartReviews of lesliespool.com

I ordered a winterizing ball a few months ago with some other items. I finally needed it and when I opened the package there were no chemicals in the ball, just an empty plastic ball. I contacted customer service and they told me their website states they do not warranty chemicals. So even though the item I received was damaged and completely empty they told me there was nothing they would do. I will never order from them again.

Do not order from this company online. If you need product from them, go to the store. I placed an order weeks ago that their system never accepted however they collected payment from me for the order. I had to pursue resolution of this personally by calling in. I was assured that all three of the products that I ordered would be shipped to my house. One by one the first two arrived and I had to reach out to them to find out that the third one had been lost. They refunded money to my account but they did not refund enough for me to purchase The product again. They then broke off communication with me and when I called in they insisted that resolution was complete despite the fact that I was left unwhole. Stay away!

No sure who to slam with this rating so I will divid him up in item quality and follow up. I purchase a Jacuzzi Pool Pump thinking I was matching up to a Jacussi Filter. I did this thinking I would have less concerns. Whoops did I make a mistake. Turns out their is NO brand integrity and what you get is on you. I have a pool pump that has been and issue from day on. So to be brief because no really read long growls. The Jacuzzi Pump really a Hayward Pump failed first year. The issue was determined to be the motor and after more hours than count I carried it down 75 miles to the local Leslie's Pool store to have them determine the issue. Then Hayward shipped the new motor (my word) to me to have it installed by a pool expert (My Money). Next summer same issue all over again accept now we have more issue each and every step of the way. The whole summer wasted. Now we have a pump that will not pump unless I push the water through with a pipe clearing bladder. The bad side of the is the pump running with out water cooling it heating up to the point of it burning up and catching fire. Enter the question if it has failed the second time it must be the pools side and not the equipment side. Okay lets go there. Day one bump is taken out of box incomplete, it missing the connection fitting. Delay number 1 and my supplier (who I purchased from) Leslie's Pool agrees to send me the part which I have to pay for since there is no way it is there fault or their suppliers. Year one the pump starts have issues. Finally it is determined I need to take it to the closes Leslie's Pool store and after 4 days of sitting on their hands then determine it is exactly what I and my rather expensive pool service tell them the issue it. Ten days latter the pool motor arrives and I get my expensive but knowledge pool service back to install the motor. Lets cut the issue down to something less than a novel. I would estimate between the install and service calls this pump has cost me north of $2000 in cost and service calls. The sad part is I an my wife have only been able to use the pool 6 times in 2 years. I don't care if its on Jacuzzi(Product purchase), Hayward (Manufacturer) or the seller Leslies Pool this is still a mess the end user should not be subject too. So to this end I am going to copy this post to each.

Placed order to be shipped to store for $13.83. Credit card charged. Another charge for $9.04 suddenly on my card. Customer service called, useless.waiting on a response. Stay away! After complaining, they cancelled entire order and just kept charging my card. I’m up to $36.70. Terrible customer service and even worse book keeping. Stay away!

Genesis. Manger smokes pot doesn’t work. I worked there got fired for doing my job by a manager who just smokes weed in car. Place is a joke

Purchased pump from Leslies and had them install it prior to 4th July weekend. Prior pump was working but was loud, so had I any idea they would install a defective pump and then refuse to come back and fix it I never would have scheduled their service. However once they installed it they said to wait 24 hours before use. I asked them if they tested it to verify it worked, they said they didn't but they were sure it was OK. The next day July 3rd, I turned it on it had very low pressure then it overheated and shut down. I called but they said they were 'booked' and couldnt come back until sometime the next week. Of course couldn't use the pool the entire 4th weekend and it will take days after they finally come to clean all the algae in the water. I could not speak worse of this experience or this company

I purchase above ground pool from this place leslies I notice water leak from the pool out so I call customer service some where in India the guy mentioned that the liner was under warranty so send pictures and the manufacture want picture of the separation I don't have a camera water proof and they want me to cover 30% of the price bad investment the the liner is so thin feels like plastic bag from the supermarket

Never again! These people are clueless about everything they do and no one seems to like their job. I've ordered several parts to be delivered and the last one came for pickup at the store in a store box with a shipping label slapped on it, beaten and damaged. They handed it to me like there was nothing wrong, with gaping hole in the box and the end accordianed very badly. The unit didn't work properly and now I'm going through an ordeal to deliver it back to them without advance replacement before I can get what i purchased. Then, they send me a review link to tell them how they did and it goes to Ooops, something didn't work right message. These people are just ridiculous to deal with. There's too many other pool companies who actually care about their customers and won't do this to them. Not shopping here again!