Leslie's PoolmartReviews of lesliespool.com

Ordered pool filter. After taking the day off to install filter realized the filter was broken internally. Took back to store as directed by customer service. Leslie's then told me that the soonest they could get me another of the same brand name would be in 4 days. In the meantime my pool is green and getting it getting warmer. I researched and found out I could get the same filter today from their store with a different name stamped on it today. Customer service told me they sell that name for more money and were only willing to give me an extra $10.00. They would rather lose my business of 20+years of at least $1000.00 per year then try to make me happy. They don't care if you wait for them to send you a very damaged filter and when asked to rectify the problem, they offer $10 and tell you to find one yourself. They also don't even seem to have a customer review site, probably don't want all the bad reviews!!!!!

I paid for an order which was never shipped. I’ve called x4 and get nowhere. They’re telling me to call Fed X but Fed X never received product. Three times they said I’d be contacted within 24 hours but never was. They are refusing to refund or ship. Horrible customer service!

I have the worse experience in my life to return an order. I can not return the order at the store as described on the return policies and the customer service is a joke!!! Please be away from this company.

My pool heater stopped working due to what I suspected was a broken igniter. I called Leslie service on a Saturday and let them know what kind of heater I have and the suspected problem, but the service person acted like she had never heard of a pool heater before and could not tell me whether Leslie stocked parts for my heater. She sent Dennis out on the following Thursday to service the heater. Dennis took a quick look at the heater, and he called me to tell me that my house’s gas meter was not suitable for the heater and needed to be replaced before servicing the heater. He also said I needed a new igniter and another sensor, and he said that the heater may be damaged so I might need a whole new heater. He said that he did not have the parts in stock, that he would have to spend an hour or two on the phone to find them, and that it might take months for the parts to come in. My gas meter has been there for over 20 years and has never causes a problem with the heater or anything else. I went online and found the igniter in about 30 seconds at half the price he quoted and available for next day delivery! I stopped by Texsun on my way home and picked up an igniter and installed it the next morning. The heater works great! I did a survey from Leslie with these facts, but never heard from them. NEVER USE LESLIE SERVICE.

Can't believe their prices in comparison to places like Walmart and Amazon they are 50-60% higher. I'd rather you put the whole inventory online and shut all the stores than try to rip me off to pay your overhead. I saw how much they charge for a pool pump and did a complete 180 degree turn right out of there.

Terrible customer service. I ordered a part online. The part never showed up despite Fedx tracking telling me it was delivered. Turns out after talking to Fedx that the address on the package was not my address and they delivered to the address on the package. I called Lesliepool.com and was told a new part would be shipped shortly. That was 2 weeks ago and I still do not have the part or any communication from them telling me when they would ship the part. Go elsewhere!

Nobody knows anything about their products. Prices are UNBELIEVABLY higher than other pool supply stores for the same products. Shopped Federal Hwy. store in Fort Lauderdale. Rude customer service, sort of like, "Take it or leave it." Then the guy I dealt with had the audacity to try and cross sell me on pool service.

The Leslies Pool Mart Service team and the warranties that they provide are completely worthless. I scheduled an appointment in Mid May to come take a look at my pool heater that I purchased the year before. It was still under warranty. They had to come out for 3 different visits and after 3 visits, 6+ weeks later, the service tech says he spoke to his manager and his manager, Doug Haggard out of Tennessee, just told him he has only ever had 2 heaters replaced due to manufacturers defects in his 27 years at Leslie’s!!! Why after 6 weeks am I just hearing this and why would a warranty be provided if ONLY 2 in 27 years have been replaced under warranty!? This takes poor service to another level. Just infuriating.