Leslie's PoolmartReviews of lesliespool.com

14 years I have had Leslie’s close my pool. Corporate switched to an off shore call center for service appointments and product calls and it is terrible. They screwed up my closing date request and they couldn’t care less. Now I am scrabbling to get it closed as my chemicals have all been added and it is ready now, not in 3 weeks. I call corporate and they couldn’t give two hoots either. Local store is often out of products I purchase as well and the whole business has fallen into a ho hum attitude. They have lost me as a customer.

Why would a business that prides itself on water testing and when you go to have your water tested they are out of disks... Are you kidding me!! . Yes I can test with test strips but it just not the same and these folks at store 501 Antioch CA is useless. They can't tell you what you need to do with a test strip. It's now going on 3 weeks and they still have no disk and ask you to go to another store. I need to find a better pool supply store with GREAT CUSTOMER SERVICE. Stay away from store 501.

We bought a Polaris pool robot from them solely on their stated commitment to service them. When we encountered a problem, we brought in the Polaris pool robot and they refused to take it stating that they are so back logged on repairs that they cannot service it.

I scheduled installation of a water purifier, which was cancelled twice. The first time the technician "couldn't make it", and I was told on the day having spent my morning waiting. The second time I didn't get a call, they cancelled days ago and didn't even bother to tell me. I recommend you find another company to service your pool

I bought two buckets of ChlorBrite and I tried to open them, but couldn't do it. I called one of the stores, and they told me how to do it. I did as instructed and could not open them. I watched a couple of videos posted on YouTube on how to open these buckets. Apparently, many more people have had the same problem, still I couldn't. I tried to open them for the next two days; same result. Then I chatted online with someone on their website, and they told me to go to the store so that the employees can open it for me. That's 30 minutes away from home. It amazes me that this people can make a product that works, but put it in a container that can't be opened. Their chemists do a great job; the guy that designs their buckets does not, and that's the one that pissed me off.

In early May I ordered a pool cover. Two weeks later their technician came to measure - 18X36 -- stock size. They quoted me $619.99. One month later he came back, I assume to do the installation. I let him be. Two hours later he had disppeared. The old cover was still on the pool. I called the store. They said they would find out what was the problem and call back. They never did. I went there twice, spending up to 45 minutes each time while they fiddled on their computer. On July 28th they told me that the price was $919.99 not $619.99. I told them if they could not honor the first quote to hold off. After the second meeting I went on line and got one for $413 before tax, free Amazon delivery in FIVE DAYS! If I ever buy something from Leslies again you can have me committed for insanity ;-)

My wife takes water in and the guy runs it..turn around and hands her the paper..when she asked a question about the procedure he tell her "there are four pages there and goes to wait on someone else. When he overhears me on the phone say "FU$# HIM: He tells her to leave..he is not dealing with her. Kinda thin skined to be in business with the public... He Backyard fun is just down the street...so Leslies can go broke for all I care...you not the only dealer around...Never again...

I purchased and had Leslie's install a RayPak pool heater on Dec 2, 2021. It's now June 15, 2022 and the heater still does not work after multiple attempts at repair. Often Leslie's cancels schedule service with no explanation. Do not use Leslie's for installation and repair.