LensmartReviews of lensmartonline.com

I paid for fast shipping on the 6th of this month so I was expecting to get it around the 17th at the latest. Somehow my glasses got broken during the manufacturing process and had to be remade. Which isn't the end of the world, but they didn't reach out to me to let me know my order would be late due to this. I had to actually reach out to them Then they didn't offer compensation for this at all, I had to ask for it. I don't think I'll be going with lensmart again. It's now the 23rd and I still don't have my glasses Update: finally recieved my glasses which looked different on the site than in person. They said that I would receive a gift with this order because of my experience but it wasn't in the package and now they aren't responding to me. I will 100% not be shopping with them again and I would recommend no ody else does. There are better glasses shops out there with better customer service and equally inexpensive prices.

Lensmart online blocked me after agreeing to replace my glasses for free under their 365 day policy. They blocked my email. They blocked me on Facebook which they use for support. I have a pair of broken glasses that I paid over $100 for.

If I could, I would rate this 0 stars. I ordered 4 glasses with prescription lenses and blue light coating. The tracking number provided didn't even work. They claim it was delivered but I did not receive my order. Finally the tracking number worked and showed delivered. I checked my ring camera and no delivery was made at that time. I provided proof that no delivery was made but still no resolution. So empathy or help from the vendor. What a waste of money? I was a first time customer and got no help.

I ordered frames from lensmart. The frames arrived damage. The ear stick wasn't attached to the frame and didn't fit into the frame. I took the glasses to my optometrists office and they said it's physically impossible to move the stick into the frame because it doesn't fit. I reached out 4x to their support. The 4th time I got a response- barely. I sent 14 pictures and 1 video of the glasses frames in different lightings, backgrounds, and times of day as requested. Support says its my fault that the ear stick doesn't physically fit into the frame and they will charge me if I post a bad review. Its an extortion scam. I'm going to try to issue a charge back with my bank

I recently had an incredibly disappointing experience with Lensmart, and wated to share to help others avoid a similar situation. I ordered a pair of blue light glasses with no prescription, and what I received was far from what was advertised on their website. The glasses were made of cheap plastic, didn't resemble the product images, and were way too small for me. When I reached out to customer service to initiate a return due to the poor quality and misrepresentation, I was met with cold, unhelpful, and unprofessional treatment. To make matters worse, their return policy is highly inconvenient and costly. They insisted I pay for return shipping and offered only a partial refund. Living in Canada, the shipping costs were exorbitant, leaving me with a mere 10% refund if I chose to return the product. Here's a breakdown of my frustrating email exchange with Lensmart: 1. I initiated the return, expressing dissatisfaction with the quality, and was immediately warned about potential shipping charges. 2. I provided a video illustrating the loose frame and mentioned additional issues not disclosed in the product description or images. 3. Lensmart dismissed the quality concerns, claiming the looseness was normal due to spring hinges. 4. They suggested exchanging for another frame, emphasizing that refunds would only cover a fraction of the cost. 5. I firmly declined the exchange, stating my lack of trust in their product quality and dissatisfaction with their return policy. 6. Lensmart continued to push for an exchange, emphasizing the cost-effectiveness for them. 7. I criticized their low-quality product, expressed disappointment with the return policy, and refused the suggested refund. 8. Lensmart insisted on the partial refund, providing an unsatisfactory amount and prompting me to either accept it or proceed with the exchange. 9. Seeking an alternative, I reluctantly agreed to an exchange for a specific model, only to discover they expected me to cover the return shipping costs again. Overall, Lensmart's products do not match their advertising, their customer service is unhelpful and insensitive, and their return policy is both inconvenient and costly. I strongly advise potential customers to think twice before ordering from Lensmart and consider alternative options with more transparent and customer-friendly policies.

Lens mart advertises fast shipping so you pay extra. I asked for a refund after waiting 10 days and still have not received anything nor updates! And lensmart told me my glasses haven't even shipped yet! Then upon talking to customer service they tell me the expedited shipping is not for prescription glasses... This is a false company with false advertising and false information they should be shut down! They also take DAYS to respond. BUYER BE AWARE!

The first thing you must know shipping takes absolutely forever!!!! But I was okay with that because I loved the cheap frames. But..... I put my original review up January of 2024, because I was asked to do so, and happy with LenSmart. Over the next couple months I went overboard ordering several pairs of glasses, ALWAYS USING THE SAME PRESCRIPTION THAT WAS ON MY ACCOUNT, FROM MY VERY FIRST ORDER. My last order HOWEVER, I had an issue with, So I emailed them the day I got them, I could not see through these like I could my other ones (I have at least 10 pairs from lensmart -from sunglasses to transition to regular prescription all with my actual prescription) We went back and forth back and forth, until the point that I gave up. I couldn't find this review yesterday so I left another one, and I wanted to update this review, because I want people to be aware that if something goes wrong they do not treat their customers well. I will leave my original review up below this, because I stood by them in the beginning. I've been going back and forth with them for months and they've been blaming me. Once they saw my review yesterday they emailed me quickly, which has not happened since I got the bad glasses in my last order. They said "If I remove my review, they will "REQUEST" A SHIPPING LABEL TO DO A RETURN. At this point I don't want anything to do with this company. And they have not paid out my affiliate money. It's still under request. As somebody who does HONEST reviews on social media/TikTok My word and my reputation mean the world to me. If they can't treat their customers and their affiliates with respect and they blame you when the glasses are messed up? This is not a company I want to work with or work for. I have all the proof with screenshots of how long I've been trying to get this company to replace these glasses that I cannot see through. And I think it makes me even more upset, that they want to rectify the situation after a public HONEST negative review. No thank you. ........ HERE IS THE ORIGINAL REVIEW FROM JANUARY of 2024: I questioned if this company was legitimate and I ordered... And the glasses came, AND THEY ARE SO MUCH BETTER THAN I EVER EXPECTED!!! I have used other companies, and LensMart has way better lenses, way better frames, way better customer service, And way better warranties actually!! So I ordered about six more pairs of glasses, transition lenses, sunglasses, etc. I'm a lens smart girl for life!!

I ordered Jan 31,2024 glasses processed in 3 days then shipped but the order have been at the partner shipping facility over 2 weeks I will never order from lensmart again they used such a cheap shipping service to cut cost at the expense of loosing customers, customers are needed for the business to flourish but never again this is horribly bad for customers service and lensmart business I won't refer anyone I sent several emails issues is never resolved and I couldn't never speak directly to anyone....if you want your glasses in the time you selected for shipping don't order from lensmart,,