LensmartReviews of lensmartonline.com

I ordered glasses over a month ago. I've been waiting ever since for them to arrive and they still have not shown up. Emailed, texted, facebook messaged the company and have gotten no answers, no refund, nothing. The tracking for my package hasn't updated since the glasses "shipped". I've been asking for a refund since and I have been met with nothing from this company. PLEASE BEWARE. They will take your money, not deliver, and scam you. It's disgusting and I am so angry. I just want my refund on a product that NEVER showed up.

I am deeply disappointed with my purchase experience with Lensmart. I have encountered significatant issues with my purchase that has left me "Feeling frustrated and dissatified. Firstly, the prescription lenses seem to be incorrect. After receiving my order, I noticed a significant difference in my vision compared to the same prescription from another company. This discrepancy has caused discomfort and inconvenience, making it difficult for me to use the lenses as intended. Further, the customer service I received when attempting to address the issue was abysmal. Despite my repeated attempts to seek assistance and request new lenses with the correct prescription I was met with indifference and lack of concern of my situation. I want to emphasize that my intention is not to seek a full refund but rather to have the lenses replaced with the correct prescription. This experience has been incredibly disappointing and has eroded my trust in the company. Overall, I can NOT recommend Lensmart based on my recent experience. The combination of incorrect prescriptions and poor customer service has left me feeling frustrated and undervalued as a customer.

SCAM! Buyer beware. I ordered at the end of january, it is now March and I have nothing. They took my money of course. When I messaged for an update I was told the whole company went on a vacation. To Miami. It's a china-based company. And apparently they're all vacationing in Miami. Yeah, something's not adding up there. This is a definite scam. They take your money but they don't send anything to you. I went in and checked a million times and my shipping status just keeps saying it's in Jamaica, New York where it's been sitting for over a month. A USPS label was created in January, but nothing was ever turned into USPS. Do not waste your money. I've used Zenni at least 10 times over the past couple years and never had a bad experience. Learned my lesson on this one, hopefully my review helps somebody else keep money in their pocket.

57 emails back and forth over the course of 45 days. Opened disputed with my bank, lensmart promised to send it once the dispute is closed by me. Silly trusting me I did and then still did not ship, their only reply for 26 of the 45 days was, we can’t estimate when it will be shipped. Their tracking is fake and they change as they please. The culmination- drum roll - they responded and said their “entire” team in on Vacation in Miami and they can’t say when they’re going to be back. Argued with my bank to reopen the dispute, just so you know the bank will NOT open a new dispute where the previous one was closed they see it as product/ service received. So I literally walked in to the bank, demanded to speak with the VP, luckily I am a woman with reliable position and was heard. Opened new conditional dispute, lensmart again tried to pull off their trick- please close dispute we’re going to ship your item asap, not this timw. They’ve refunded 80% of the charge - since I’ve order 8 pairs of glasses that was over $800 I am on my path to make people aware of their scam. Just to give you that in perspective. Initial order placed on 12/08, dispute closed on 03/01. Three months ordeal.

PLEASE DO NOT BUY FROM THIS COMPANY !!! I wish I'd listened to the reviews but stupidly I thought I'd give them a go thinking "what have I got to lose?" Well it turns out I lost 5 months and about $200 and a lot of my sanity !!!! My purchase was 5th October, 2023 and is finally completed today 29th February, 2023 so that's FIVE months for glasses I cannot wear, with sooooooooooo many emails back and forth mostly ending in them blaming me (my prescription was NOT wrong AND was checked by them) but still my fault apparently. Then they refused to refund as it was more than the two weeks after purchase (they did not even arrive within those 2 weeks). So now I'm left with glasses I cannot see with & I cannot return and their solution is to demand more money for new lenses by making a cash transfer through Paypal - odd but okay let's just put this whole transaction out of it's bl**dy misery. Nope, then they wanted more money as the transfer I made was not in US $. Couldn't really see with the new lenses but better than a kick in the head (I just wanted it all finished with at this point!) So on I went and about a week later the arm fell off the glasses. 50 million more emails and they sent me new frames but at this point it's way too late as I am now in the corner rocking and bumping my forehead in to the wall over and over. Sorry, long whingey reviews suck but once I started typing I just kept going. So in short :- Don't do it. They'll rip you off. The items are super poor quality. Then if there's an issue they'll try to beat you down with all the annoying emails. There's a darn good chance they will hold you to ransom & want more money.

I never received my order. I have been in contact with customer support. I had placed my order on January 31st. My order was supposedly ready to be shipped on Feb 06,2024,03:13pm from the Electronic information submitted by shipper. It is now February 28th and still no update. I asked for them to resend my order or refund me and they still haven't as of yet. It's a total scam, beware shoppers.

Sent in my order February 16th for 2 pairs of glasses. It's February 27th and I haven't received an update. - I reached out and they tried saying that my glasses are defective which is why they haven't reached out. - I told them I haven't had an update they said we just updated you.... - They offered me $20 as an apology on a +$200 order - I said I wanted a refund they said we charge 10% because the technican and optometrist have started working on my order....apparently. This place is a scam. - I haven't received my order. They are trying to steal my money for doing NOTHING. ⚠️ SCAM ALERT, SCAM ALERT, SCAM ALERT ⚠️ 📢

I probably won’t be shopping with this company anymore! I ordered my glasses on 2-6-2024 and paid for express shipping but I still haven’t received them yet! And it takes too long to receive updates on the shipping page!