LensmartReviews of lensmartonline.com

No glass no refund... I paid over 100.00 for my glasses they arrived beautiful however one lens was all blurred I returned glasses but I never got the corrected pair or any refund. Note there isn't a person to speak with...email/message only! Message was returned 3 days later.

I ordered a few pairs of glasses, it says it should arrive within 14-18 days. Now it has been over a month waiting and still no glasses. I am not impressed! I should've stayed ordering from where I usually get my glasses.

ABSOLUTE SCAM I PURCHASED MY GLASSES ON 2/8/24 STILL HAVE NOT RECEIVED THEM.

AVOID LIKE THE PLAGUE! If I could give less than 1 star. I would. Awful awful company. Reply times usually 24 hours longer or more. After a long wait, glasses came. They gave me a splitting headache. I asked for a refund and despite their money back guarantee, they said this was not possible. Despite, having measure my PD with the specsavers app. They said this was wrong but for a fee they would send some new lenses with the correct PD. Several weeks later, no package. They put the wrong address on the label, managed to track the door down from the tracking picture. Put them in, exactly the same problem. Despite me sending them my full prescription. I've contacted customer services and strangely enough they haven't replied. I've paid nearly £100 for glasses I can't use. Don't waste your time or money.

Absolutely terrible. I ordered 2 pair of progressive lens glasses. Both were unusable. The middle/computer section and the lower/reading section were so low neither could be used without causing eye pain. I contacted the company, sent them the photos they requested, and they finally admitted the lenses were wrong. Their solution was to send me new lenses and expect me to change out the lenses. I did not pay to do their job.

Terrible customer service. Ordered regular glasses and they were blurry frames that make you feel dizzy and sick. Had multiple people try them to see if they would wear them that way and it was too much. The company was no help and blamed our eyes for the problem. Won’t order with them again.

The 15 day return window is approaching very soon for me. This company that is not even located in USA has made returning my order so needlessly dragged out. First, I paid extra for delivery to arrive faster but the wait time was still long. Second, unfortunately the glasses in person did not look good on me. So I don't want them knowing I won't wear them. I contacted them for a refund and well...ugh. They asked for pictures of me wearing the glasses. Why? I said no. They asked to see my prescription and specifically wanted to know the PD. My script doesn't have it so I had to estimate. They still won't let this go. I provided a picture and the prescription shows it has no PD. I don't care for the glasses anymore - I just want a refund! This is their refund policy as it was emailed to me: "Non-quality problems The frame and product packaging should remain original with accessories and gifts included, and the packaging needs to be in proper care. It will have no adverse effect on secondary sales. The products may be returned and replaced within 15 days of the date once they were received. Refunds are 70%of the lens and 100% of the frame. (The above amounts are calculated based on the actual payment amount, If the order is free shipping, we need to deduct the shipping fee). Through email communication, they said that their policy is to verify "your prescription is correct". Thus the picture of the prescription provided to them. They are still hesitating to refund me. Over the PD??! I suspect they're trying to go past the 15 day return window. I've been dealing with them since March 6th. So annoying.

I purchased some glasses from them, but they did a mistake in the prescription as my doctor's writting was questionnable. I contacted the customer service and we've been emailing back and forth for the past 11 days with no resolution yet. I am so exasperated, I feel like I've trown my money in the toilet as I absolutely cannot use my glasses due to their mistake and so far they've only offered me to pay even more to get the correct prescription. If it's their mistake, they should be resolving the matter without the customer having to pay even more.