LensmartReviews of lensmartonline.com

When I received my glasses, I opened the package and tried them on, they were extremely crooked. I set them on the counter to check them out and the left side is about 2 inches off of the counter, while the other side is standing flat. I reached out to Lensmart for a refund, they are charging me shipping, and only giving me a $23 refund for the glasses I paid $75 for, that were delivered bent. (at this point of the refund request, I only had the glssses less than 2 days) The glasses are very cute! Just not very nice customer service. Unfortunately for me, I refuse to only get $23 back while also losing money to pay for shipping so I am keeping them and figuring out how I can straighten them out without breaking them. I won’t recommend to a friend, and I will not be ordering more 😬

BUYER BEWARE!!!! Sometimes they get it right, but if you’re one of the ones they screw up on, you’ll be out the money you spent here!! Their customer service is terrible!!! I uploaded an actual pic of my prescription when I ordered the glasses. When I received them they made me feel drunk. My eye doctor put them in a machine and said the prescription in both pairs were wrong. The total opposite! -0.75 instead of +0.75 in the left lens of both pairs! Lensmart’s is denying they’re wrong and literally said, “Sorry. Your glasses were custom made from a prescription you uploaded.” This was my email today, after they asked for a video of the eye doctor testing them yesterday. 😂 I’ve seen many people saying they screwed theirs up, too, and wouldn’t do anything about it. Some people said they refunded only the cheap frames, not the lenses. One other said they’re sending her new lenses and she has to put them in herself. 🤦🏻‍♀️ They did absolutely nothing to get me my glasses with the correct prescription or give me a refund. Nothing to make their mistake right and now I’m out $116 and have no glasses I can wear! Don’t order from here!! It’s a total scam!! UPDATE: Their response to this was to contact customer service, which I’ve already done several times and get the same responses, zero help. They won’t do anything about their mistake. They say they used the prescription I sent, and apparently didn’t look at it very well because they made them -0.75 instead of +0.75, as confirmed by my eye doctor and their lens testing. Customer service is still worthless. Don’t waste your money!

Edited to add after reply of lensmart: No, that is incorrect. If i could attach the email screenshot i would. You state in the email i have to pay to remake them, and Send you a screenshot of payment. They were not issued FOR FREE Im not sure i would even give 1 star if i could. Customer service reply is very slow and takes days. Then when they say you can get a refund they only are offering 50% well as terrible as the lenses are i cant wear them for a tunnel effect. If i knew all these reviews before i ordered i would have never! My glasses script was about to expire and its took so long to get this sorted out i cant even get new glasses at all now from SOMEWHERE ELSE that i can actually see out of them. The frames are reusable they are literally brand new. No reason i have now spent so much money on this and only am getting half back. Terrible company

BUYER BEWARE!!! The glasses I received are not wearable as they have a tunnel vission effect, meaning they were not made per my prescription. I contacted the company same day received and have provided everything requested and they still will not give me instructions for return. Each time I provide what is requested, they reply wanting something different. I have ordered mutiple pairs from Zenni and have never had issues. Lensmart has terrible company practices.....dont waste your money.

I bought a total of 6 pairs of glasses in 2 orders. The first order took > 3 weeks the second over a month. These are shipped from china. And they got half of them wrong. First order I got frame refunds for 2 that were the wrong color. I should have stopped there but I'm a slow learner and ordered 4 more pairs. One of the progressive lens is very out of focus. They offered to analyze the lenses if I took a picture of me wearing the glasses. Given that the 3 pairs that were correct have sub-par lenses that have a narrow range of focus(the edges are out of focus) and that it takes weeks for shipping I decided to cut my loses and just let it go. Too much hassle. The prices are really cheap but you get what you pay for. I learned my lesson. Also note that many of the positive reviews don't look genuine. I suspect they are fake reviews posted by lensmart.

I ordered progressive lenses, the glasses can only see if you looked straight and directly up and down. The sides views are total blurry and distorted. I contact customer service to address the issues. They said it was past 15 days time frame for return or refund. Most doctors advise to get use to the glasses take about two week to a month. They only offer coupons to order another pairs. Why order again if they don’t get it right the first time. I just want glasses to see not want a refund.

Was very excited to get my glasses, loved the frames I picked out. I made an error on my lenses and let them know within 5 days of purchase. After waiting days for a response I then contacted them via my work email, which they responded to. They responded within 72 hours, only to tell me that they couldn't do anything for me because the website has a 15 period for exchanges and or corrections???!!! So I was offered 25% off my next purchase. Unacceptable as I was willing to pay for the lenses to be remade. They won't help and won't respond. DO NOT PURCHASE from this company. I will be adding to all social media as well. Highly disappointed, should have stuck with Zeelool and Zenni Optical!

UPDATE: 13 hours after posting my initial review lensmart messaged me again saying they got approval to refund me directly and that I could just keep the glasses BUT I need to delete the negative review! Kinda shady but I said sure, I'll delete the review once I get the refund. They replied back basically saying oops sorry, we take it back but if youbdelete the review first we will still give you special treatment. Lol what?! Also note this is not a non quality return, the glasses literally slide down my face. I ordered 3 pairs all with the same prescription and PD and the other two pairs are perfect. This specific pair is clearly just made poorly. So no, the rules on your website about non quality returns does not apply. I 100% do not recommend ordering from lensmart, it's not worth the hassle. At this point I'm only posting this to make a point and warn other potential buyers.