LensmartReviews of lensmartonline.com

If I could give 0 stars I would. Went back and forth between emailing and Facebook messenger to get my glasses refunded (incorrect prescription on my lenses -I entered correctly- there were gaps in the corner of my frames where the lenses were cut incorrectly, and they looked nothing like the picture on their website). Long story short after weeks of back and forth and then having to pay to have them shipped back for a refund, they deducted the shipping cost I PAID for from the refund amount. They tried telling me its in their policy to be deducted, but it clearly states if they were sent FREE shipping it would be deducted from the total amount refunded. I paid for advanced shipping to have them arrive faster and they still won't refund that amount back to me. Horrible customer service, they literally steal from you and say "sorry, in this case there's no refund." How is that legal? Off to BBB to file a complaint. Don't waste your time, just order off of Zenni optical. Prescription is always correct and their customer service is a 10/10

Épouvantable! Ils ne veulent me rembourser que 50% du prix et je dois payer les frais d’envoi alors qu’il s’agit d’une erreur de leur part puisque je ne vois flou et déformé!

I tried to reach out to them, because my frames was sent to the wrong zip code and wanted to fix this. No phone number to call and I sent chat message through Facebook. I will not order again from them. Now I will have to dispute charges on my card because I never got my package.

Won't honor one year warranty on my glasses. My glasses listing says 365 day warranty, and they said it's only half a year because it's half rim! Where does it say that?? These people make terrible glasses. Both my glasses I bought from them broke. They are aware the behati style break easily and still sell them. Go elsewhere.

Recieved order of glasses could not even see with them on so prescription was not right after returning I did not get my money back. I would avoid this company at all costs !!

I ordered sunglasses with a prescription lens. Days after ordering, I received an email saying that the lens didn't fit the frame, I should get another pair. The lens did not fit in the other frame I chose. I asked for a refund of my $100, which I paid with a virtual card. I gave them my bank account details and asked for a refund. They did not refund the money. They stole $100 and they won't give it back. I have sent 14 emails so far, to no avail. I have contacted the Ombudsman and Consumer right UK for help.

I ordered multiple pairs of glasses and one the prescription is not correct. I emailed them and instead of telling me EVERYTHING I need to do I’m being told per email. I feel like it’s a game. Send your prescription and PD. Try on the glasses and do this, this, and this. Send us a pic of you wearing the glasses. What will a pic prove. If the vision is off in ONE out of multiple pairs purchased why is it such a hassle? I’ll let the BBB deal with them. Never ordering from them again.

I ordered 3 pairs of glasses on April 5th. I did not receive any update since April 8th, so I emailed asking for an update on April 23rd. They advised that my lens was "worn out during production" so they had to make new ones. They said once they were finished, they would ship my order asap. I then received a second email replying to my first one, advising that one of my frames were actually out of stock, and I had to pick new ones. They also offered me 25% off my NEXT order. After choosing two other pairs (one wasnt for prescription) they advised that because my new pair was on sale, they do not handle returns or exchanges. I said thats fine. I just wanted my glasses. They then asked me to pay $7.15 in the difference.... I have been waiting for over 3 weeks just for an update and they needed my extra $7.15 before proceeding... unreal. I sent it anyway because the glasses were for my daughter and wanted them asap. I e-transferred them the money, with confirmation. And because no one on their end accepted it yet, they wouldnt proceed with my order. I said to cancel all 3 frames, as this was absolutely ridiculous. All of a sudden, my glasses are now back in stock and my glasses have been made - all within hours?? They said they would arrange delivery for me in no time. I asked when the expected delivery date would be and if it is longer than 1 week, cancel my order. They replied with "the logistics method you buy will take 14-18 business days to ship"!!!! Why would it take that long to ship if they are already made? They would not offer to send my glasses via priority, so I could actually get them in a a decent timeframe and not have to wait TWO months from time of order to delivery. They are unreliable and awful to deal with. I highly do not recommend!