LensmartReviews of lensmartonline.com

Experience was terrible. I ordered a pair of frames that was on special and sent in my prescription. When I received my glasses they did not match my prescription so I asked for them to REPLACE them not even refund them and they said they cannot do that. They said some information was missing on the script from my eye doctor so instead of contacting me they just did their own thing. Completely unprofessional. If I worked at a pharmacy and information for a prescription was missing I wouldn’t just make it up I would contact the provider. Terrible service and they don’t stand behind their products. I would never recommend. I have contacted your customer service and I am not trying to RETURN my frames. I was asking for the script to be corrected and you won’t even stand behind your product and do that. I took the script to my eye doctor and they verified it wasn’t correct. You offered me a coupon for 20% off to purchase something else as if I would be a fool to purchase through a company that doesn’t stand behind their product for a second time.

SCAM - STAY AWAY. No refunds offered despite what their website says. If anything is wrong with your order all they'll do is email you (slowly) a million times but never accept your return. BEWARE!!!

This company sells cheap crap. Ordered a pair of glasses for my child and the nose piece broke off in 2 days. I guessed this frame was defective. They replaced the glasses. Then they broke again, same nose piece, two weeks later and they will not refund or exchange. So I'm out 75.00 for absolutely nothing.

Placed an order online, without reading reviews. First mistake. I used Afterpay to pay for it. Second mistake. After placing my order, I never received any confirmation of my order from Lensmart. The phone number listed on their website is not in service. Found many reviews online from people who never received their orders. Received the wrong items, etc... Immediately tried to contact them to cancel. They will not cancel, replied back saying that they will not help me due to me filing a dispute with Afterpay. Afterpay says it cannot refund until Lensmart does. The business is located in China. The address they are using as their mailing address here in the U.S. is not a real address. It is listed on a Consumer Agencies website under Scam Tracker as a warning for consumers. I made a report to the FTC and Attorney Generals office here in the U.S. Do not use this company! They will take your money and they do not care because they are not in the U.S! I have since ordered from another Company but I am fighting to get refunded from Lensmart! Edited to add: I also filed a complaint with the US Postal Inspector for Mail Fraud. Since they are using fake addresses in the US to scam people.

I ordered and paid for 2 pair of progressive lens glasses. I sent my prescription. I received single lens glasses. They won’t make it right.

Still waiting for resolution, the only thing I got was please delete my original review. DO NOT PURCHASE FROM THESE PEOPLE. They are fraudulent, no customer service. They are overseas and that should be enough to explain the fraud. And no I did not delete my review nor will I delete this one. ...reply is unsatisfactory your customer.service line is constant busy and no reply from email. The glasses are so bad and distorted you cannot see anything. You are a fraudulent company. BUYER Beware. OVERSEAS SCAM. SO NICE TRY. ALSO YOU ASK FOR ME TO DELETE MY COMMENT. NEVER.

I filled out the order based on the prescription. They got the glasses ready pretty quickly. The glasses themselves are beautiful, but the coating is not a Blue Light filter, and the glasses were not made with the diopters I specified. My head and eyes hurt terribly when I put the glasses on. and the glasses I wear now are the same diopter as the ones I ordered from Lensmart. Lensmart damaged my glasses, but they won't accept that I send the glasses back and they will refund the price. They take no responsibility for their mistakes. They offered a 25% off coupon. but what should I do with it? I won't order again from a place that has messed up the lens of my glasses once. But they take no responsibility for it!

Terrible service. They will go back and forth with emails and not let you return your glasses. Then when they finally tell you where to return, you pay the postage and only get 70% back. Terrible! There are way more reputable companies out there to get glasses from.