Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

Showing 1,385 reviews with 1 star · Clear filters

Katie K.
Aug 12, 2026
I would leave a 0 star if possible
I would leave a 0 star if possible. Terrible customer service and I will never buy another pair of glasses from them again.
Response from LensmartAug 13, 2026
We apologize for the inconvenience. We noticed that you contacted us after your package was marked as delivered, stating you hadn't received it. Your order was insured, and we have provided you with the insurance company's contact information. The insurance company has already reimbursed you for the amount of your order. Do you need any further assistance? If you have any questions, please feel free to contact our customer service, and we will do our best to resolve them for you! Thank you very much for your understanding.
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Pamela L.
Aug 11, 2026
What horrid safety and customer service
The company took the money out of my account before the script was verified. The order was shipped to "airport of origin" before script was verified. Customer service cannot be contacted only through FB messenger. Let's see how long it takes to receive contacts so they can be sent back. But we have to wait for them to get through customs. Dont buy here. They are not American made. If I could provide a negative review I would. Addition to review: Lensmart replied to my review. This is my reply to theirs. I ordered my contacts on a Friday night. Saturday morning I was looking for a way to contact said company and the only way to do it is through Facebook messenger. I could NOT call. I did reply to the email that asked for verification also. They did NOT respond til Monday. So now I am told that my contacts were shipped without script verification. I can return them for 70% refund. This is NOT a company you want to work with.
Response from LensmartAug 12, 2026
We apologize, but we noticed you purchased contact lenses, and we shipped them according to the prescription you selected when placing your order. The package was shipped before you contacted us to cancel. If you no longer wish to cancel the order, we are willing to process it according to our policy. You can contact us after receiving the package. Thank you for your understanding and cooperation.
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D M.
Aug 11, 2026
Fraud company, dont order
Ordered first time and glasses arrived totally different prescription then what I provided. I am asking them for return and refund process and instead of advising on it they just asking written prescription from optician which I already uploaded the digital version. SEEMS LIKE A FRAUD COMPANY
Response from LensmartAug 12, 2026
We sincerely apologize for the negative customer experience. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
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Fanni B.
Aug 9, 2026
Borzalmas
Borzalmas! Nem kaptam meg a megvásárolt termékeket. Az ügyfélszolgálat nem reagál az emailekre! Nem kaptam terméket és visszatérítést sem! Jogi útra viszem az ügyet!
Response from LensmartAug 10, 2026
We apologize for any inconvenience. We received feedback from the logistics company that your original package was lost in transit. We have arranged a replacement for you. The replacement order is currently en route, and we have sent you the latest tracking link. The tracking number is valid. If you have any questions, please feel free to contact us at [email protected]. We will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Ana
Aug 8, 2026
Ordered 2 glasses - totally wrong prescription so disappointed
Ordered 2 glasses. Prescription is completely off in both despite being correctly intered while ordering. I can't see anything from afar. I'm very unsatisfied. I had a way better experience with Cleary.com. Also, with my optometrist I couldn't read the biggest letters while wearing the glasses. Only when my optometrist put an extra glass lense in from of my eyes only then I could see clearly from afar. I read the bad reviews before ordering and thought I'd take the risk. I was so wrong. Never ever again ordering with lensmart. I recommand to everyone to stay away.
Response from LensmartAug 10, 2026
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
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Yvonne
Aug 7, 2026
Habe eine Gleitichtbrille bestellt
Habe eine Gleitichtbrille bestellt, leider haben die Werte nicht gepasst, viel zu stark. Trotz Tabelle. Nach fast 6 Wochen hin und her, Bilder schicken, Tabelle nochmal nachreichen wurde mir dann angeboten eine neue Brille für knapp 50€ zu bestellen, da die andere Brille eine Maßanfertigung war( was jedem klar ist, bei eigenen werten). Sehr enttäuschend der komplette Verlauf. Hab schon mehrere Gleitsichtbrillen anderswo online bestellt, nie Probleme gehabt. Egal welches gestellt/ Größe etc. Bestelle nie wieder dort.
Response from LensmartAug 8, 2026
We sincerely apologize for the negative customer experience. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
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Alexandra R.
Aug 7, 2026
Keine gute Erfahrung!
Leider komme ich mit den Gläsern nicht zurecht. Trotz mehrfacher Nachfrage bei Lensmart habe ich keine Hilfe bekommen. Sehr schade!
Response from LensmartAug 8, 2026
We apologize for the inconvenience. We have replied to every email you sent. We have repeatedly confirmed with you whether the original prescription is correct, but we have not received a clear response from you. Could you please answer this? We will definitely find out why you can't see clearly and provide a solution. If you have any questions, please contact our customer service and we will do our best to solve it for you! Thank you for your understanding.
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Heidi B.
Aug 6, 2026
Do not buy from them!!!!!
Do not buy from them!!!!!! If there is a problem and they ask you to send the product back they claim not everything was returned. Ive been scammed out of my money. It is blatantly theft.
Response from LensmartAug 7, 2026
We apologize for the inconvenience. We have received feedback from the warehouse that we only received one pair of glasses and the cleaning kit you sent back. We have already sent you pictures. If you confirm that everything has been returned, do you have photos of the items when they were shipped out for confirmation? Or could you please provide a weight chart or proof of the number of items from the post office? Thank you for your cooperation. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
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