Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

Showing 1,385 reviews with 1 star · Clear filters

Sandie M.
Jun 8, 2024
It was the first and the last…
It was the first and the last purchase!! The size of my sunglasses with prescription was bigger than the description on the site! I wrote many emails and chat with someone of the company to be refunded and they always ask requests to finally never give me the informations to the return and waste time! After 7 days i finally had the informations but i need to pay for the shipping and the cost is about 31.99$ minimum! Also the address they gave me is without a postal code so i’m not sure if it’s safe. I didn’t take chance to waste more money! So I loosed my money and a lot of time!! Be careful!!
Response from LensmartJun 11, 2024
Sorry for the inconvenience. Our policy has stated it, all costs associated with the return and replacement of items due to non-quality concerns, such as the freight for self-return & replacement and re-delivery by Lensmart, are the responsibility of the person who initiated the return and replacement. Thank you for your understanding.
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Petruchka B.
Jun 8, 2024
DO NOT BUY terrible experience
DO NOT BUY terrible experience, they sent me 2 pair of glasses that I can't use, the lenses are wrong and they are refusing to send me new lenses, they want to give me back 50% and I would have to pay for shipping... its a scam with no customer service, no solution... The answer is a lie .... I asked many many time to pay for my new lenses as a solution and you never accepted...
Response from LensmartJun 11, 2024
Sorry for the inconvenience. We check we have applied special treatment for you and arranged reissue for you. But you said the doctor gave you the wrong prescription later, if you want to change the prescription, you need pay the lenses remake fee again. Thank you for your understanding.
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Linda B.
May 31, 2024
Lensmart custom department has put…
Lensmart custom department has put meb thru hell I placed my on 5/4/24 order#C50542775010425743. I have not received my 2 pairs of eyeglasses I requested to correct the PD number on my prescription I forgot to enter my PD on the initial order. I've been going back and forward with lensmart CS support. They coerce to give them 5 star review and they would the process the order they are liars. I just want a full refund back I can't get them to respond back now. Horrible Horrible company
Response from LensmartMay 31, 2024
We found that you contacted us to change the PD after arranging the glasses for the order. If you want to modify the order information after the glasses are fitted, you need to pay 10% of the order as a modification fee. We mean to help you apply for special treatment and change it for free. We want you to write a five-star review for our service. For your two orders, we will combine the shipment for you and refund the shipping fee you paid. Can you accept it?
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Yvonne G.
May 30, 2024
I have been fighting for a refund for 4…
I have been fighting for a refund for 4 months now. UNEXCEPABLE CUSTOMER SERVICE!! They should not be in the eye glass for prescriptions! My glasses are all blurry ***************MY PD 62***********************
Response from LensmartMay 31, 2024
Sorry for the inconvenience. We absolutely want to repair the lenses for you, but we check you didn't provide the pd measure photo, we can not confirm the pd number for you. After confirmation, we will arrange the next step for you asap. We found that you lost contact with us several times during the communication. Once we receive your reply, we will deal with it as soon as possible. Thank you for your understanding and cooperation.
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Zsófia R.
May 29, 2024
The whole company is a scam
The whole company is a scam. I got the dioptric glasses but I see completely differently than I should. I reported it to the company, but I can only return it to a false address at my own expense, even though it said free return. Moreover, they would only get 70% of my money back, even though I have a quality problem. Fortunately I have a family member with a consumer protection background who supports me in the necessary steps.
Response from LensmartMay 30, 2024
Sorry for the bad shopping experience. We have customized the lenses for you according to the prescription you filled in. However, there are many reasons that affect the wearing effect. We offered to adjust the lenses for you, but you refused. According to our return and refund policy, the refund is 70% of the lenses and 100% of the frames, not 70% as you said. And our policy has stated that customers need to pay for the return shipping, for details, please refer to: https://www.lensmartonline.com/about/return-policy/ If you disagree with our policy, you can also choose to repair the lenses. In addition, we confirm that we have replied to your correct return address. I don’t understand what the wrong address you said is? And we found out later that you said you didn’t want to pay for the shipping and wanted to keep the order, and asked us for a receipt. If you have any other questions, you can contact our customer service. Thank you for your understanding.
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Tyson L.
May 29, 2024
I wrote a review 5 days ago Lensmart…
I wrote a review 5 days ago Lensmart blew up my phone on Facebook messenger asking me to remove my one star review. They said they’d refunded me I got the funds put back into my account then taken back just as fast! DO NOT USE THIS WEBSITE!!
Response from LensmartMay 29, 2024
Sorry for the bad shopping experience. We have already canceled your order and arranged a refund when you wrote the last comment. However, it takes time for the platform to arrive. You can contact the platform customer service to confirm. If you have any questions, please contact our customer service and we will do our best to solve it for you! Thank you for your understanding~
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Janel G.
May 28, 2024
Terrible customer service/no solution to wrong glasses
Terrible customer service. I have 2 pair of glasses I cannot wear. The prescription is not in the correct place on the lenses so in order for me to wear them, I have to physically move the glasses just to see though them. The initially responded asking what the issue was, I explained but they don't understand English well. The responded over and over with the same question just worded differently. Now they have ghosted me completely. Very ticked. Dont trust them
Response from LensmartMay 29, 2024
Sorry for the bad shopping experience. We judged from your description that the pupil height of the customized lenses is not suitable for you. We sent you an email on April 22 to ask for a frontal photo of you wearing glasses, but you did not reply to us. We have replied to the email you sent us on May 21. Please check your email so that we can solve the problem for you as soon as possible. If you have any questions, please contact our customer service and we will do our best to solve it for you! Thank you for your understanding~
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Samann
May 28, 2024
Don’t buy! They are a scam
People truly need to know this is a scam company. They will send you an incorrect rx and then blame you . You’ll never get a refund, help, or your money back even tho they “ claim” they will on every document you see. Don’t buy from them you’ll lose all your money . I have just gone to the manager of my bank to get my money back! the biggest hassle I’ve ever ever had buying anything online.
Response from LensmartMay 28, 2024
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, please contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
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