Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

Showing 1,385 reviews with 1 star · Clear filters

Jessica R.
Jul 4, 2024
I received broken glasses and was told…
I received broken glasses and was told that they “dont deal with them”. Waste of money.
Response from LensmartJul 5, 2024
Sorry for not giving you a good customer experience! We check we have sent email to you to confirm the problem. If there is problem with the glasses. Lensmart offers a 365-day warranty (warranty will be determined by the date of the parcel signed) covering clear defects in material and workmanship. We will arrange resolution for you asap! Thank you for understanding~
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Do not B.
Jul 4, 2024
Glasses are poor quality
Glasses are poor quality. Despite having a return policy....they would not allow me to return them...or even exchange for the same exact style in a different color.... because in person the ones they sent look really bad and not like in the photos. It would cost them zero time or money to perform this simple exchange. Very crappy company and I do not recommend.
Response from LensmartJul 5, 2024
Hello, this is Lensmart. Sorry for not giving you a good customer experience! Special offer glasses cannot be returned or exchanged. Thank you very much for your understanding and patience~
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Tamela L.
Jul 4, 2024
I ordered them didn’t get my discount…
I ordered them didn’t get my discount and they ask me if I have a video showing it didn’t give me my discount on the glasses I just bought. What a stupid damn question they don’t know their own discounts.
Response from LensmartJul 4, 2024
Sorry for the inconvenience. We found there is no coupon in your account. We asked you for the coupon code, but you said you forgot it and couldn't provide it. If the customer can't provide the coupon code, we can't help you apply the discount of the coupon code to the order. And we found that we have applied for a special discount for you. Just contact us within 7 days after receiving the glasses to refund the price difference. Thank you for your understanding and cooperation.
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Eliy R.
Jul 3, 2024
This company is a complete joke so they…
This company is a complete joke so they want to reach out and make a comment under my review then reach out to me on messenger but it's still the same thing over and over again they're making excuses and we're just going in circles another order I received from them and this time most of the lenses were popped out of the frames and the ones that still have the lenses in still had the wrong PD prescription but they want me to pay for their mistake and to fix this this is the worst company ever and I will not remove any of my reviews customers need to be ready for what they have in stored when they are dealing with a company like this they are ripping off their customers and an economy of everyone struggling is a real nasty thing to do all I asked for was for you guys to correct the mistake that was made on my order and you just want to keep putting the blame on me and want me to pay for your mistakes I made a large very large order and it should have never came with any problems
Response from LensmartJul 4, 2024
Sorry for the inconvenience. We checked your account activity records. There was no pd in your order, and there was no pd in the prescription saved in your account. You modified the prescription information saved in your account and added the pd again when you contacted us. Regarding the glasses with fallen lenses, we will arrange for reissue for you, but if you want to change the prescription information, according to our policy, you need to pay the lens re-making fee to modify it. Thank you for your understanding and cooperation.
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Emily G.
Jul 3, 2024
The glasses were terrible quality for…
The glasses were terrible quality for the price. Flimsy, cheap, poor fitting. And unfortunately they looked nothing like the photos :(
Response from LensmartJul 4, 2024
Sorry for the inconvenience. Lensmart provides 15 days after-sales service. If you are not satisfied with our glasses, you can contact our customer service request return for refund or exchange. If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Alexander
Jul 2, 2024
I can’t see out of the glasses Wrong…
I can’t see out of the glasses They got prescription and I am not able to return them. I am so sick of all this cheap crap from PRC!
Response from LensmartJul 3, 2024
Sorry for not giving you a good customer experience! We have a 15-day after-sales processing period. If you have any questions, please contact our customer service by [email protected] and we will do our best to solve it for you! Thank you very much understanding~
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Shirley R.
Jun 28, 2024
Lens blurry on the left side
Lens blurry on the left side. Bifocals blurry. Contacted company. Problem still not fixed I will not buy from this company again
Response from LensmartJun 29, 2024
Sorry for the inconvenience. We check we have sent email to you and we are waiting for your reply. Once we received your confiirmation, we will arrange the next step for you asap. We will try our best to solve the problem for you. Plz check you mailbox. Thank you for choosing Lensmart！
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Katie
Jun 28, 2024
Still have never received either pair
Still have never received either pair. Disappointed . They have already took my money
Response from LensmartJun 28, 2024
Sorry for the long wait, we check your order has been shipped on June 13th, the shipping you ordered may take 14-18 business days for delivery. You can track your order by this link: https://www.lensmartonline.com/query-order/ If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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