LensmartReviews of lensmartonline.com

I ordered a pair of glasses from them last year. They held up until about 2 months ago (they were always fragile btw) when I started noticing the glasses were tarnishing on the bottom rim where they touched my cheeks. They started turning my pores green and my face burned every time I’d put them on. All of the gold finish wore away to a dark brown metal that would leave green embedded in my skin. I started wearing an old pair because I couldn’t take it anymore and what do you know? My skin cleared up and didn’t burn anymore. Would not recommend at all.

Tilasin 3 silmälasit noin 3 viikkoa sitten. Halusin vaihtaa yhdet kehykset toisiin ja siitä alkoi 3 viikon taistelu. Ensinnäkin VAROKAA TÄTÄ YRITYSTÄ. BEWARE! He vaativat 10 % lisämaksua laseja oltu edes vielä valmistettu. Kymmenien ja kymmenien sähköpostien jälkeen erittäin epäasiallisen asiakaspalvelun kautta sain sovittua koko tilauksen peruutuksen. He ilmoittivat, että palauttavat maksetusta summasta 90 %, mutta tekee poikkeuksen ainaostaan sillä perusteella, että poistan tekemäni yhden tähden arvostelun. Siis he kiristävät asiakkaita kylmän viileesti ja surutta. Asiakaspalvelu on kaikkien aikojen ylimielisintä ja huonointa mitä ikinä missään olen saanut. He ovat huijareita, siitä ei mitään epäselvää. Olisi pitänyt lukea ennakkoon kaikki arvostelut täältä ja olisi käynyt selväksi se, että miten epärehellisesti ja röyhkeästi he toimivat. Halvat silmälasit tulee täällä kalliiksi. Ja mikään ei suju. Asiakaspalvelu kertoo millainen yritys ja voin kertoa, että täältä en huolisi edes ilmaiseksi laseja. Myöhemmin vielä kävi ilmi, että yhdet lasini, jotka oli aurinkolasit ei tehdä moniteholaseina ja tästä ei ollut mainintaa missään. Tämä on suurin huijaus. SCAM SCAM SCAM. Varokaa oikeasti. Julkaisen tämän arvostelun, koska kiristämällä vaadittiin ensimmäisen arvostun poistamista.

If there was scope for a zero-star rating, that's what would be applicable. Worst quality product and even worse customer service who even refuse, in writing, to provide a registered address where to serve legal documents. DO NOT BUY FROM THEM. And now the careful wording of your "reply" pretending publicly to have offered a refund where, in fact, after around 25 emails with you what you have offered is only a 70% refund on the lenses which are badly made and not fit for purpose. This is 100% down to shoddy workmanship and complete failure on your part to accept responsibility for it. Further investigation shows that I am not alone in this treatment from you and that there are literally hundreds of unsatisfied customers for similar quality issues which you write off as "normal". Let me just state for the record that sunglasses that you cannot see through due to non-uniform tinting (blotchy dark areas that are almost impermiable to light). Not only that, the number of customers who have returned glasses to you for a refund only to be denied the refund even though they had returned the glasses to you so they now have no product and no money. That is theft, pure and simple. Coupled with your refusal, in writing, to supply your registered company address where any legal documents should be served raises this from a civil claim to a criminal case. So, no, you are not reliable nor trustworthy and your hollow words of apology have fallen on deaf ears. Own up to your mistakes and rectify them or refund 100% for shoddy workmanship instead of making excuses and claiming the normalcy to the issue of your badly made lenses. I stand by my review. DO NOT BUY FROM THIS UNSCRUPULOUS COMPANY.

Yup! Customer service is everything people said they were…terrible. I’m going back and forth with them right now because I bought 5 pairs of glasses with them and one pair I cannot see out of. I showed them that the prescriptions I entered were the same for all 5. This is their response, “ Sorry, since you purchased a limited-time special offer, in principle we cannot process a replacement for you, including lens issues. However, we can apply for special treatment for you, which means that if you receive new glasses or new lenses and you still can't see clearly, we can no longer process it. Can you accept it?” Then I got this: “ Sorry, but we have already customized the lenses to your prescription. If you think we ordered the wrong lenses, can you provide us with a video of the optician inspecting the lenses? And as we said before, there are many factors that affect people's vision. But it does not mean that the prescription is wrong.” My other 4 pair are fine and I would’ve continued to buy from them. But after spending over $200, I’ll never buy from them again. This is bad business. I wish I could post the entire conversation on here because there’s so much more. I filed a dispute with my bank, which I warned them I would. I told them I could send them back and they could replace them or I can go through my bank in which I’ll probably get my money back and they’ll still be out of a pair of glasses. All of this for a $37 pair of glasses.

I gotten line bifocals instead of progressive and I would like to straighten it out by returning them for correction

They provided inaccurate information, uploaded a prescription, and chose a frame under the assumption that it would be delivered as a prescription. However, I have now been informed that due to purchasing the product on special, there are no available options for resolution. Customer service has been unhelpful, so I advise against proceeding with it. How can a 25% voucher benefit me? Additionally, there were no instructions provided on how to prevent such mistakes in the future. Reply :Does this mean that the site's upload prescription functionality isn't working? I'm currently viewing my profile and notice that I submitted my prescription. They are now telling me that it was my fault and that they may send me lenses only , which I still have to pay $53 that's another purchase that may come with in correct prescription . This company has no decent customer support and will frustrate you when you have a query. Try another supplier; they are frauds.

Terrible lenses, cute glasses but they dont deliver quality in lenses. Total waste of time and monney since they dont care. Too bad. I had low expectation and they are worst.

The frames are very cheap metal. They arrived damage with the screw in the arm not going all the way through. Customer service is not helpful. They keep telling me the pictures aren’t clear enough!