LensmartReviews of lensmartonline.com

Response from LensmartJul 29, 2024

Sorry for not giving you a good customer experience! We check you filled wrong prescription. We can not change the order information filled by customer, you also can review your order details. Our policy has stated the replacement caused by the wrong and unusable customized lens caused by the customer's personal reasons requires the customer to pay the extra cost of re-customizing the lens and the shipping fee for reissue. If you have any questions, please contact our customer service and we will do our best to solve it for you! Thank you very much understanding~

Response from LensmartJul 26, 2024

Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~

Response from LensmartJul 26, 2024

Sorry for the inconvenience. We searched your email address and found only emails you sent us on July 7 and July 8, and we responded to both of your emails. If you have any problem, please feel free to contact us through [email protected] or Facebook/Instagram. Thank you for choosing Lensmart！

Response from LensmartJul 26, 2024

Sorry for not giving you a good customer experience! We check you filled wrong prescription. We can not change the order information filled by customer, you also can review your order details. Our policy has stated the replacement caused by the wrong and unusable customized lens caused by the customer's personal reasons requires the customer to pay the extra cost of re-customizing the lens and the shipping fee for reissue. If you have any questions, please contact our customer service and we will do our best to solve it for you! Thank you very much understanding~

Response from LensmartJul 26, 2024

Sorry for the inconvenience. We check we have shipped the order to the address you filled in the order and the logistics has shown delivered. Maybe you can contact the local post office for details. We also will check with the logistics company, thank you for your understanding and cooperation.

Response from LensmartJul 26, 2024

Sorry for not giving you a good customer experience! Lensmart provide a 15-day after-sales processing period except the special offer glasses. If you are not satisfied with the glasses you have received, you can contact our customer service by [email protected] for return or exchange within 15 days and we will do our best to solve it for you! Thank you very much for understanding~

Response from LensmartJul 25, 2024

Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~ Update： Sorry for not giving you a good customer experience! We check you filled wrong prescription. We can not change the order information filled by customer, you also can review your order details. Our policy has stated the replacement caused by the wrong and unusable customized lens caused by the customer's personal reasons requires the customer to pay the extra cost of re-customizing the lens and the shipping fee for reissue. If you have any questions, please contact our customer service and we will do our best to solve it for you! Thank you very much understanding~

Response from LensmartJul 24, 2024

Sorry for the inconvenience. We check the logistics shows delivered and we have shipped the order to the address you filled in the order. We will check with the logistics company for the details and could you also contact your local post office for details? We will try our best to solve the problem for you, thank you for choosing Lensmart!