LensmartReviews of lensmartonline.com

I am sad that I am not experiencing the satisfaction that everyone is experiencing, which was the reason I trusted your service. My order was held at customs and Lensmart was supposed to provide proper documentation or pay a fine but they refused. My glasses were destroyed by customs thereafter. I am only writing this review because Lensmart is ignoring my emails and the delivery people cannot assist me further. This was an order above $200, I will not let it go. Moreover, I was looking forward to ordering more after this trial. So disappointed.

Horrible experience with customer service had to ask for a refund at least five times. Was charged twice thru PayPal. They still don't acknowledge see one charge even tho I have sent several screenshots. I am so frustrated. Will never do Business's with them again. Also phone number does not work. LensM art addressed my issues and has let me know my refunds are forthcoming. So don't give up on their customer service dept

I bought a pair of glasses with progressive lenses and I lost $140. When I look, everything is curved. the glasses are not usable. The customer service is terrible, you can only reach them by email. the glasses are supposed to have a 365 day warranty but as they are special (they are all special) the warranty no longer covers anything. Don't waste your money, look elsewhere.

ENGLISH: This company is a scam! Just avoid this company at all costs! They made my glasses wrong and I exchanged more than 20 emails with the worst customer service ever, they wanted me to go to a professional optician and make the doctor do a video of a lens' inspection proving what I was saying, after I refused to spend all this extra money for their mistakes, they keep telling my prescription was wront (it is not, I can prove I wear multiple glasses done with the same prescription and the same PD I gave to them!)... All they can offer is to refund JUST THE FRAMES of 2 out of the 2 glasses I bought, because one was on sale! Now, you made my glasses poorly (every and each of them has the left lens I can't see clearly with!) and you want to refund just the frames? And I have to pay to ship back too? I just lose all my 140+ euros buying there. AVOID! ITALIANO Evitate questa compagnia ad ogni costo, mi hanno sbagliato tutti e 3 gli occhiali comprati da loro, ci siamo scambiati più di 20 mail con il peggiore servizio clienti mai visto, prima mi hanno chiesto di andare da un ottico/oculista professionista perchè facesse un video in cui ispezionava le lenti, per credere a ciò che dicevo, quando mi sono rifiutata di spendere questi ulteriori soldi, hanno cominciato a dire che la prescrizione non andava bene, anche se potevo provare di aver indossato diversi occhiali nel tempo fatti con la stessa prescrizione e lo stesso PD che ho comunicato loro! Infine tutto quello che sanno offrirmi è un rimborso di SOLE DUE MONTATURE, nemmeno delle lenti, anche se ho comprato ben 3 occhiali, perchè uno era in saldo! Loro mi hanno sbagliato a fare le lenti perchè con nessuno dei 3 occhiali vedo bene dalla lente sinistra e non solo vogliono rimborsarmi solo 2 degli occhiali e solo il costo della montatura (quando le lenti sono le più costose), ma anche farmi pagare la spedizione per rimandargli tutta la merce! Una vera FRODE, EVITATE!

I never received my glasses. It says they were delivered and they won't do anything to help me find where my glasses were delivered to

This site is scammer. I ordered reading glasses but they sent wrong lenses only because their supply department didn't pay attention on order content. When I asked refund, they wanted me to pay more for return shipment and remake the lenses. They said they mistakenly made my lenses to nearsighted lenses according to my multifocal presentation. Guess what? They didn't. I don't know what they did with the lenses. Obviously I cannot use it as nearsighted glasses either because when I wore it, everything is blur 3 meters away. I cannot even use it to watch TV!!

Terrible company to deal with! Do not order from them! I placed an order 6 weeks ago, and the prescription was wrong! They want me to pay for new lenses and it has been a nightmare dealing with their so called customer service via email only, no phone number to reach anyone. Just disgusting that they steal money from people

disappointed with trying to exchange, after all I was asked to do I still had to pay difference of other frames, threw paypal which in my cause was hacked a year ago did have access to pay threw payal and they dont take any other form a payment,I was asked to write a good review and fee would be waved, after all that I would get FREE return label,which I would have to send glasses back wait for them to recive them then they would ship exchange pair which would be 1-2months,and an sorry for the inconvenience.