LensmartReviews of lensmartonline.com

The glasses are cheap which is nice, but whatever is used on the lenses make them impossible to clean. Everytime I clean my glasses it leaves a haze that wont come off.

Had already used my yearly prescription quota on my insurance and wanted a new pair of glasses as well and took a gamble on trying to get cheap ones compared to the $200 most with my prescription usually run. Frames are stylish (though a little flimsy but you get what you pay for) and the prescription is accurate enough. My problem lies in their offering of lens coatings. The coating is so light it's nonexistent and when I messaged asking for a strength percentage or possible explanation I was merely told, to summarize, "well it's there". I anticipated the customer support, or lack thereof. If you're needing something special added to your lenses I recommend coughing up the money to legitimate optometrist dealers. But if all you need is some cute outfit glasses, go for it.

Been waiting over a month for my glasses. I was given an expected delivery date for last Tuesday. I emailed them and only got an answer 3 days later, saying it is going through customs and will take another 12-18 business days!!! I've never had such a horrible customer experience. **UPDATE** I am changing my rating from 1 star to 3 stars. Although they took almost 2 months to arrive and the customer service did not do anythig to speed up the process (even though they said they selected my glasses for expedited shipping), the fact is the glasses themselves are very nice for the low price. I think they are my 2 favorite pairs of all time. So if you don't mind waiting, they are worth it.

I purchased my glasses and accidentally placed the wrong prescription on the wrong eye. I emailed them right away the same day of purchase. It's been a week now and still no reply, I've emailed them numerous times. No customer service number, their IG is the same. No support whatsoever. Smh just RUN and go elsewhere. Definitely not worth it. Better to pay more with better service. Fast forward to now, they have responded and offered to help and apologized for the delay.

Not understanding WHY my glasses shipping was $70 😱 should have been around $16 for glasses, and I paid EXTRA $12 for shipping, to expedite. I put my cc in and paid for them. Then it said, “ thank you for your order….. it had the right amount for the glasses, but showed $70 for SHIPPING!!!!!! NOTHING SAID ANYTHING ABOUT $70 shipping ANYWHERE before I hit order. You should tell a customer BEFORE hand about (out of your shipping area before purchasing)., SO WRONG ON DIFFERENT LEVELS

Update: They did end up cancelling the order after I emailed them once again and left this review, and commented on a Facebook ad about it. Once I did all those things a rep on their Facebook account became very attentive to my complaint with them. I'll bump my review up to a 3 star since they did cancel and refund me. But with that being said, I still don't trust them and their website NEEDS to be accurately updated to show current stock to have a positive experience for customers. I'm really only changing this review because the person who cancelled the order on Facebook has asked me like three or four times to delete my review here. However, I'd only have reason to fully remove my review if my opinion was totally changed, I still agree with the things I said here and everything was their mistake, not mine, so it stays but with this update that MAYBE you can consider them but know it's not an easy cancellation process, if you are unhappy with your order you are responsible for shipping costs on the return, and they will ask you repeatedly if you're sure you want to cancel and try and persuade you and then hound you to remove negative reviews, which is not good business practice. Companies need to learn that doing the bare minimum doesn't earn them brownie points and you can't take many risks with businesses that seem shady. I never complain about websites or really any company's so it's not usual for me, I've had a positive experience at Firmoo and I think I'll stick with them. This company is far from trustworthy, they were taking a while to process our glasses so I reached out to check on the progress and timeframe and that's when they told me that they just got word that one of the frames I ordered was out of stock. The website showed them in stock at the time of ordering and also when they told me this. So I was already annoyed that they didn't have their website updated. It's 2022, you should be able to show accurate stock on your website, this is a huge tell to me that they aren't a good company. They offered for me to pick out another frame. So I was like well I guess I'll go with this other frame in black. They take forever to reply each time only replying at 2AM EST each time so I'm asleep when I finally get their responses and they aren't open to reply when I wake up and can respond. So I wake up to a response that they don't have the second frame choice in black. So at that point I'm like this is dumb, update your site cause I can't even choose a backup frame without knowing if it is or isn't in stock. I end up telling them I've had enough, I'm done and not interested in continuing business with them and I'd like them to cancel. They proceed to beg me to give them another chance. So awkward, they say could you please give us another chance, we will expedite your glasses and shipping. Well, that should already be done regardless the first out of stock item. I say no, because the fact that they are asking me to give them another chance is not normal, I've never had a company do that. So I get their response when I wake up and tell them no, I'm not interested in continuing business and I'd like them to cancel. I say please cancel my order. They respond again during their next window and say "Are you sure you want to cancel? Could you please give us another chance?" I'm like come on. Absolutely not, you should cancel no questions asked. My theory is that they are stalling for as long as they possibly can because we paid with ZipPay (who says they can't do anything the company has to first cancel), so I think they are stalling to try and get the second payment out of me or something. I'm not sure exactly. All I know is that they are a weird weird company, I don't like how they've done business, and they have yet to cancel my still processing order due to their own error. I've been very clear I want to cancel, quit questioning it.

Re: Order # C70939442572892504 I’m inquiring about my order which was placed back in July 8th. I have order from you prior to this and it’s never taken this long for the product to get shipped. Please contact me with any information, thank you! I sent this email a few days ago and still haven’t heard anything back from them. At this point I don’t know if I will receive my glasses.

April 21, 2022 Update: Received my glasses 3 months after the order date. Ordered 5 pairs Pros: Glasses are good quality. Prescription is perfect. All came well packaged. Includes a case and a cloth for each pair. Each pair is unique and trendy. Pricing was incredible 5 stars. Cons: little to no communication and all done by computer - no English speaking correspondence. Any questions the computer can not answer won’t be answered. No call Centre. Extremely long wait time with no updates. **** Asked to change my original review 1/5 for a refund. I wouldn’t update until I received my product. 1/5 stars Would I order again? Maybe. Only if I have time to wait for glasses to arrive. —————- Ordered glasses January 30, 2022. They say delivery in 2 weeks. It is March 4 and still no movement on my order. Same message on the track my order section from the day I ordered - “processing”. No updates or correspondence from the company to explain delays or issues. Thus, I contacted them through FB messenger and email. After I inquired they explained that 2/5 styles ordered are “sold out”. I was asked to pick different styles. Yet: 1. They didn’t notify me - I reached out to THEM. 2. The two styles are still showing as available to order on the site and, ironically, are being advertised on their insta page. 3. They haven’t shipped the other 3 pairs. 4. How would a customer know what to pick for an exchange if items that are allegedly unavailable are still able to be ordered? I am disappointed as the glasses look amazing online. They have great marketing. Had to open an investigation into the order/company with my credit card company. Sadly i can not recommend.