LensmartReviews of lensmartonline.com

On 09/20/23 I ordered and PAID FOR 2 PAIRS of progressive no line eyeglasses. On 10/10/23 I RECEIVED 1 PAIR of progressive no line eyeglasses. Although the 1 pair is perfect I immediately contacted lensmart and asked when I could expect my second pair, lensmart immediately responded; "Sorry for the inconvenience. We have confirmed with the warehouse and logistics company that your order has not been omitted. Thank you for your understanding and cooperation". As of 10/24/23 I have not yet received my 2nd pair, or further communication as to when i can expect my 2nd pair. I have asked for a refund and offered to return the 1 pair I did receive. I have been issued 25% off my next order, but I WOULD RATHER HAVE WHAT I PAID FOR. My account shows my "order is complete", MY ORDER IS ABSOLUTELY NOT COMPLETE. Future updated review to come.

I purchased 2 pair of glasses and I checked beforehand, per their website you can return items if you don't like them but it must be done in 15 days. There is no phone number to call only an email, so I emailed their customer service to explain I like 1 pair but not the other and I'd like to initiate a return, all within the 15 day time span. The customer service agent won't listen to what I am asking and keeps telling me to pick out another pair of glasses. How many time can I explain to her that I don't like anything else on the Website and would like to return 1 of the 2 pair. It takes 24 hours to get a response for the email which leads me to think the company or their customer service agents are not in the USA. So today I asked if I can have a phone number for the supervisor. Does anyone have a phone number for this company? The CS agent has been giving me a run around for 2 weeks now.

Don't buy from them. They'll scam you for your money when you make a return. I purchased 2 glasses and it would've been around 40$ in return. They only gave me 20$ back. And you'd have to pay the shipping to return the items. Yet I paid for the shipping and was deducted of that price as well.

The progressive lenses were very distorted on the edges. I've gotten progressives from other companies that had much better field of vision. So I decided to return them: what a hassle! Hard to find customer service. Not a real person, only by text, asking me to resubmit pics and info over and over. Then a text saying the refund will be 70% of what I paid. Ok...I'm done with Lensmart. It took about 3 weeks to get the glasses and then I'm spending a lot of time returning them. Not worth it... Crappy return policy makes this company not worth dealing with

I finally got my glasses yesterday & although a free gift was supposed to be included due to the extremely long wait, it was not. The two pair of glasses that I loved online were a huge disappointment. I’m not sure why it took so long to receive them because I didn’t even have a prescription added. I will NEVER order from them again.

Glasses are pretty and nice quality, take a really long time to reply and customer service is kind of rude. Got sent a laughing emoji haha will work with other brands going forward.

I decided to jump on ordering for frames and lenses online because I had a few friends that had good experiences with lensmart..I received both pairs safe and timely but...the second pair I realized the Progressives are set to high and I have to wear the frames way to low and I repeatedly sent emails telling them this is the issue..to let me ship them back for a simple fix and they keep asking for proof.... what to do ?? Pop my eyes out and send them as well ... quit giving me the back n fourth and just help ....

I am pleased with my frames they have a great selection to choose from . The downside takes a while to get them . Their customer service could be improved and a valid contact number would be helpful.