LensmartReviews of lensmartonline.com

This company is a scam! I've ordered from them twice the first time for my daughter and the glasses came broken. The second time I ordered for myself and I have double checked that the prescription that I had is correct and it came as magnifying glasses there's absolutely zero prescription lenses in there. This is very fraudulent and a complete scam! I have tried several other online eyeglasses places and they've all sent the right lenses the right sizes high quality. This place is not to be trusted!!!!

Ordered two pairs of prescription glasses weeks ago. “Your order is on its way!” Really? According to your “tracking” it’s been sitting in the Woodridge, IL post office since September 14. I’m thinking this business is a total scam…

I bought glasses initially last year 2023 from lensmart and i could only use the sunglasses as the glasses were too big. i took my loss. i then ordered 3 glasses recently and wanted to return two of them as they were too big for my face. that is where the nightmare started. when you log a query to have the glasses returned, you have to organize your own courier to have them returned, mind you, i am in south Africa, it will cost me three times to return the glasses than what i had initially paid. i tried to communicate with the team to see if they will help but nothing, so basically now im sitting with glasses i cannot use. a complete waste of money.

I want warn others to be cautious when purchasing from their website. I placed an order for glasses today, but due to unforeseen reasons, I no longer needed them. Within three hours, I followed their refund policy by sending two emails to their designated address and a text message requesting a cancellation and full refund. However, the company has been delaying the process and refusing to cancel the order. First, they asked for a reason for the refund. After I provided a detailed explanation, they continued to stall, offering me a $2 discount to keep the order. Despite my repeated requests to cancel, they stopped responding and have refused to process the refund. Update: After insisting on the cancellation, the company now claims that my order has already been processed by their supply department and optician center, and they are charging a 10% cancellation fee. This is despite the fact that I requested a cancellation within 3 hours, as per their policy. They are only offering a 90% refund, which is completely unacceptable given the circumstances. I urge everyone to be careful when buying from this company. If they handle a simple cancellation request within three hours this poorly, it raises concerns about how they would handle any issues with the product itself. Update review (after company's response): After my initial review, the company responded, but their claims are misleading. They stated my order was confirmed at 8:18 AM on 19th September, with customization starting at 10:10 AM. In reality, the order was only confirmed at 9:50 AM, making their timeline for starting customization within 20 minutes highly questionable. To make matters worse, they attempted to coerce me into removing my negative review, offering a full refund only if I did so. If I refused, they said I would only receive 90% of my money back. This kind of behavior is unacceptable. Despite their promise, they still haven't processed the 90% refund. I urge others to be cautious when dealing with this company. Further Update: This company continues to engage in unethical practices. On one hand, they again demanded that I delete my review in exchange for a full refund. On the other hand, they attempted to dispute my review by requesting personal information through Trustpilot, effectively denying the legitimacy of my feedback. Despite their promise in both email and text to refund 90%, they have yet to issue any refund at all. Their handling of the refund process has been highly unprofessional and manipulative. I strongly advise caution when dealing with this company.

I would like to express how disappointed I am with my recent purchase, I purchases two pairs of glasses, filled out the necessary prescriptions to receive them, loved the frames, ended up getting them and being able to see nothing, complete blur, Have been trying to contact customer service to no avail, the telephone number they give you is not reachable, I have already paid for these two pairs of glasses and want a refund, Unless I hear from them by friday I will be contacting the better business bureau and consumer affairs, Time is ticking lensmart, refund my money

Worst customer service ever. I wish I had read reviews before helping my mother order through this company, as we are having the same bad experiences some others have had with returning glasses. They make it impossible to get the glasses returned within the 15 days. We also paid for expedited shipping yet the glasses took a very long time to get here, just like it takes a very long time for them to email you back. Do not trust lensmartonline for customer satisfaction.

I bought glasses but when they arrived, I couldn't see. I confirmed my prescription that was uploaded was correct. Then, I called my eye doctor to have them check the prescription but they couldn't get me in right away. My appointment was yesterday and they confirm that the lenses are not my prescription. Lensmart refuses to replace them with the correct Rx because it's been over 14 days. That's crap! it's THEIR error!. So, Lensmart responds saying I entered the wrong rx. Ummm, how would they know? I uploaded the prescription from my eye doctor, I did not enter anything manually. Also, they sent me an email asking me to remove my negative review and then MAYBE the would be able to help me. However, I might have to pay more money. I'm not falling for that. They should admit their error and do they right thing by refunding my money

Worse company!!! Don’t buy from here they are very unprofessional, I been almost a week on this case trying to return all they do ask for picture to send them a lot of stuff just to return the glasses they making so hard to return, going on circles. They want all you history since you where born they trying to make you loose you patience so you can leave them the money.!! And forget the return this is so stupid!