LensmartReviews of lensmartonline.com

Ordered prescription eyeglasses and need to return them for refund. Customer Service is horrible! In a dozen conversations, they have not yet provided me with the information I need to return them. They refuse to give me the address. No phone number. They only have Facebook messenger communication which is during the night. They only answer or ask one question at a time so a conversation takes DAYS. They have asked me in separate messages for my prescription, why I want to return, ask for measurements that are clearly included in my original order. Say my submissions are not clear and to send another. Ask for picture of me measuring my pupil distance. It is quite apparent that they are trying to create frustration and do whatever they can to make me give up. I DO NOT recommend this company! And now I'm concerned because they have my credit card number. I think they are a fraud and a scam with a clear plan in place to deny refunds.

If I could give a half a star I would! I am having a TERRIBLE time trying to return my glasses I ordered. One pair of the glasses came crooked out of the packaging, the other pair just wasn’t up to my standards from the photos I saw. I have been trying for two weeks now, going back and forth through email. I keep getting told something else to do, they keep asking questions. I would like to speak with someone 1-1 and I am not able to! It will be hours, even days before I get a email response back! They gave me a discount code to use for the next time but won’t give me the return. The number I have tried calling multiple times rings and then beeps busy and won’t go through. Terrible terrible experience!

Lensmart ? More like LensCrapmart! My mother purchased a pair of glasses. And they messed up the order. First, they told us that our order was incomplete. And yet they still decided to send the glasses. Than, they tried to convince us that is was our mistake, apparently we gave the wrong information. Fortunately I have the e-mails. So after all this mess, after such a big disappointment, we opted for a refund. For a pair of glasses that costed 60$ US we received a merely 6.35$ US refund!! Is this a joke ? Plus, we had to paid a 25$ for the shipping. Appently, I am not the only costumer that has suffer this. So I guess this is how they make their money. But, you can expect to hear from us again Lensmart. Have a great day everybody!

I tried to cancel my order as I found out that it was charged in American rather than Canadian dollars. Very misleading as this order was placed on their Canadian website. They convinced me to try their glasses and now the glasses are lost. I still don’t have my refund.

The eyeglass they sold me did not work. I cannot see out of it, and they will not change it. Lensmart is a scam and a disgrace, Please do not purchase from them.

If I could rate it a zero I would. I placed an order and then immediately realized it was in US funds. The only was to cancel is via email. I emailed them immediately and they keep going back and forth offering me $7 off and then $10 off despite respectfully declining and asking for a refund. I had planned to purchase at a later date but seeing as how the the conversion to CAD funds is so large right now I couldn't afford it. They just won't refund me they just keep offering me a couple of dollars off. So instead of earning a future customer, with a family of 4 in glasses, they are on the perfect of losing me.

I ordered on the 18th of September and my shipping update have not changed. I’m getting very frustrated because I really need my glasses

I uploaded a copy of my prescription but apparently it was missing the PD (pupillary distance). Had they asked, I could have called my eye doctor to clarify, but they just used the “average” PD (i.e. they guessed) and sent two unusable pairs. If I look anywhere but the very middle of the lens, the glasses give a coke bottle type effect and make me dizzy. It’s almost like progressive lenses, but worse! I might have tried them again with the correct PD, but one of the lenses on one pair looked like it wasn’t cut right and didn’t fit right in the frame. The other lens was normal. They made me email back and forth like 10 times, take pics and a video of the frame, and even a picture of me measuring my actual PD. So… why didn’t they just ask for that measurement BEFORE they made them? All that, and they just said it wasn’t defective and wanted me to pay another $20 to make new lenses. I could just buy a new pair for that amount. What a scam.