LensmartReviews of lensmartonline.com

Beware if you are buying prescription lenses! They have been wrong from the beginning! First, they said it was because of the PD so I went to my doctor and got the PD number. I was very hopeful that the second pair of lenses would be correct. After waiting over 30 business days for the replacement lenses, they were still wrong, and in fact my vision was the exact same as the first ones. My doctor confirmed that the prescription in the lenses were correct, however, the right lenses had more of a curvature and was slightly warped. The prescription was at the top of the lenses. I have now paid for two different lenses plus frames. I requested a full refund because this is still not right and they will only agree to 50% refund. Save your time and money!!! The frames are cute and I would buy them again, but do not waste money on prescription lenses with them! Have your doctor do the lenses. My ophthalmologist guarantees the lenses and will make changes if needed at no cost! I am guessing this is the order number- Your reissue order is on the way! 884996 Lensmart- the PD my doctor checked is correct! As I explained in email, when attempting a selfie with the ruler you provide, it’s difficult to look straight. You could clearly see the my eyes were not straight in the picture which is why I went with the doctors PD. My eyes were rechecked on Monday and confirmed again before they remake my glasses! YOUR LENSES ARE WARPED AND THE CURVE IS DIFFERENT IN THE RIGHT LENSES!! STOP MAKING EXCUSES AND REFUND MY MONEY!! I cannot upload a video of that size to email! You are welcome to contact my ophthalmologist to confirm. The contact info is on my prescription Update: After going back and forth with this company for days, they continue to refuse to refund me for the second pair of lenses. Their response, “ There are many factors that affect the unclear vision of the lens. We cannot arrange a refund for the remade lens.” I have told them numerous times that the PD is correct! My doctor said the lenses are warped and the curve is different between the lenses causing distorted vision. I told them to call my eye dr to confirm but they said they are unable to make calls 🧐. It’s not possible to upload videos the size that would be required for a full exam of the lenses to email! This has been a nightmare! You get what you pay for!

I ordered 3 pairs of glasses with my new prescription to take with me over seas. Ordered with plenty of time to spare for production and delivery. The glasses never arrived. I asked for a refund as they had not fulfilled my order. They offered a 75% refund. So I said to send the order anyway. Customer care has sent robotic messages circling around and around, now one of my pairs is discontinued. It seems like they are just going to drag it out until I forget and give up so they can. keep the purchase amount without ever delivering a product. It's been 3 months! Go to a more reputable glasses site!

I ordered from them on the impression their warehouse is based on the US. The website mentioned express shipping takes about 3-7 days to reach Canada. After making the purchase, tracking information shows the order is originating from China and will take at least 10 days. This is both misleading and disrespectful to customers

Vi su anuncio por Instagram y me animé a encargar dos pares de gafas, uno para trabajar de cerca y otro de lejos con cristales fotocromáticos. El precio era insuperable, parecía que daban garantías y todas las opiniones en su web eran de 5 estrellas. Eso debió hacerme desconfiar. Llegaron en el plazo correcto, eso bien, pero mi decepción fue grande cuando vi que el grosor de las lentes para las gafas fotocromáticas era exagerado. Yo había pedido el más fino que había y desde luego no podía ser el que había recibido. No me quedaban nada bien y eso que mi graduación es normalita. Reclamé y me atendieron rápido pero alegando que las lentes estaban bien. Hace muchos años que utilizo gafas y seguí insistiendo. Al final me enviaron unas gafas nuevas con las lentes "finas". Sí, son más finas que las anteriores pero no tanto como yo creo que deberían ser por la diferencia de precio. Además el fotocromático es muy suave y casi no se nota. No me sirven para protegerme en un día soleado como otras que tengo y que se oscurecen bastante más. Indican que tienen política de devolución pero ponen pegas y al final acceden a devolverte el importe de la montura (lo más barato), no de las lentes, y haciéndote tú cargo del coste del envío, por lo que no suele salir rentable devolverlas y acabas con un par de gafas que no te gustan en un cajón. Mi experiencia ha sido negativa y no volveré a arriesgarme con ellos. Sin embargo he de decir que no todas las ópticas online me han salido mal, al contrario. Es posible encontrar online gafas a buen precio, que queden bien y de calidad si sabes dónde buscar ;)

1000% DO NOT USE LENSMART!!! If i could have did less then one star I would have. I ordered my glasses submitted rx and it was with a no line bifocal script (eyezen+4) ..not being a eye Dr myself i trusted if they had any questions they would contact me thru the info they required. No they just filled my script as a single vision and charged me the bifocal price. After weeks waiting to receive my glasses to find out they were wrong, you can not talk to anyone only email or fb msger and weeks of one line per day correspondence I am so disappointed in the customer service ...deduct this and that and we will refund you $18. They are worthless company Dont waste your time and money on this company!!!

I ordered glasses for my husband who is incarcerated and he couldn't have them i didn't know until.after the fact that they were already ordered and they wouldn't let me cancel my order. So I waited until they got shipped and the prison sent them back to the wrong address and now lenssmart is refusing to do anything to help me get a refund or get the glasses sent to my place. I will never order from them again there is no phone number to actually be able to speak to someone and try and get things sorted out. I will never order from them again.

Totally unsatisfied with your behaviour and service. I will never buy from your site. Also I will not recommend any one to buy from you.

Lensmart is a SCAM!!!!!!!!!!!! I bought glasses in Oct, finally got them in Nov, less than 3 weeks later, they broke. I have spent since the beginning of DECEMBER trying to get a replacement pair. "They shipped them saying it would be 14-18 business days" on Dec 9, the shipping has not updated since Dec 23 that they are still being shipped but have not updated. Every time I email them they give me the run around. Now they won't simply give me my money back and are talking about sending yet another pair that I would have to wait over a month (or longer) for!!! I was prescribed glasses for my daily headaches which I am now suffering from again not having glasses. Thank you lensmart for being a GIANT SCAM that took my hard earned (ONE INCOME WITH THREE KIDS) money and gave me nothing to show for it! If anyone wants proof, I have all the communications with them. Just thought everyone should know.