LensmartReviews of lensmartonline.com

Do NOT order glasses from Lensmart! I ordered 2 pairs of glasses on 12/1/2024, as of 2/9/25 I have not received product. I have contacted Customer Service on multiple occasions and receive the same shipping information each time. Last shipping update was on 1/4/25. I have asked for a Full refund twice now and request has been ignored. I found a phone number linked to Lensmart and it's no longer in service, worst Customer service I have ever had to deal with. There is absolutely no excuse to wait 2+ months for glasses. Update: Finally received my glasses after 2 1/2 months of contacting Customer service multiple times. They did have to remake both pairs of glasses. One pair I love the other pair are too tight behind my ears, I will not bother to return because who knows how long it would take to return. I wish I could give a better review but when the company asked me to take down my negative review, that was it for me. I will never order from Lensmart again.

ORDER WAS SENT TO THE WRONG ADDRESS. Lesmary made me confirm my address three times and blamed usps. My package was located, and it turns out the address on the label does not match what was provided. My biggest issue is the lack of customer service. Clearly they get many poor reviews for this and continue to operate in the same way. Had anyone been willing to actually look into the issue for me rather than blaming the carrier, the issue could have been found and resolved. Thank goodness my mail man is awesome. Tracking stopped for weeks then finally updated to state my order was delivered a week prior. The tracking number provided was only good until the package made it to the U.S. and was then handed off to USPS and I was never given a new tracking number. USPS can't help without the tracking number and all Lensmart has to say is to contact my local post office (after I already explained that I did). Seems shady that I can't get a tracking number or find any info on the original carrier. Edited to add: Leaving a review here will get you a response much quicker than reaching out to the customer service email. They saw this, got back to me on Facebook messenger, then replied here. Clearly they are more concerned with clearing up negative reviews than assisting with issues to being with. I look forward to receiving the information I requested after being blown off prior to making a review on a public forum. Shame on you lensmart. Maybe focus on problem solving rather than saving face. And yes, my address is correct. Edited to add: my concern is not the time it's taking. My concern is the lack of customer service. I sent a message stating that my order shows as delivered, and that I already reached out to usps, but without a tracking number they can't assist me. I stated that I needed the tracking number and the response I got ,not once but twice, from your customer service team was "you order shows as delivered. You need to reach out to your local post office for assistance." Completely ignoring my request for the tracking number so that I can get further assistance. So while you say you have been working on it you left out the part where I had to ask for the same information multiple times and didn't get a helpful response until I started posting my experience publicly. The delivery issue is not on your company, but your poor customer service is.

This was the worst experience from any online glasses retailer and I have ordered from several. My tracking was not updated for over a month and when I sent an email for an update I received no response but the tracking number was magically updated and said it was returned to sender due to an insufficient address almost a week prior! I disputed the charges because I'm not even sure this is a real company. Do not buy from this company.

Writing a second poor review because they are so terrible to deal with. Trying to get a straight answer is like pulling teeth. After over a dozen emails in a thread over the course of three weeks, all delayed at their hand…now they are changing dates and claiming that we don’t get full refund. This is a waste of time and unbelievably poor customer service. And yet, I am certain that they will respond to this review within mins as they try to maintain their image of a good company to deal with. DO NOT PURCHASE FROM LENSMART!!

I previously ordered eyeglasses from Lensmart and everything was fine. My second pair however, were not. Contacting customer service is a nightmare, to say the least. Apparently I was dealing with two different individuals, all stating opposite things. This has been going on for almost three weeks and I feel they were trying to avoid the 30 day return policy they allegedly have. Finally I gave up because it’s not worth my time and frustration. Highly recommend going elsewhere for your purchase.

My glasses have been in manufactured state for a long time. I don’t know if I got scammed and if I’ll ever received them. Oh well I was dumb and didn’t do my homework. Update: ordered Jan 23. Today is Feb 6 and it hasn’t shipped. I read true reviews and this company is garbage. Don’t order. Update: Feb 11. Still not shipped.

The absolute worst company I have ever had to deal with!! I purchased glasses on line from them when I receive them, they didn’t fit. I contacted them by messenger as there’s no other way to contact them and explain that I would like to receive a refund. They told me that I wasn’t able to get a refund and that the only refund they would give me is just for the frames itself when I had purchased progressive I’ve been going back-and-forth back-and-forth with them and absolutely getting nowhere. Very strange that there is no contact number. You can only email or talk to them through messenger that right there wasn’t red flag very very pissed off customer!!!

Company refuses to honor warranty and violated hipaa privacy. You can respond here faster then the customer service email… Also address in California is fake.