LensmartReviews of lensmartonline.com

Customer service worked well towards amending my glasses, they sent out replacements, and then sent out replacement lenses. I have to say they did finally nearly solve the issue I was having with my lenses, however... I had to bargain with them, we came to an agreement that I would change my review, if I hadn't given a poor review after the second set of wrong glasses I doubt I would've had such good customer service in the end. The lenses still aren't perfect, I don't have the energy to argue with them anymore. If you have any problem, stick to your complaint and don't give in.

Easy to use, great products. Customers service is great and friendly and willing to help with anything I needed and very thorough. Great prices and come quickly! I love lensmart! I always get compliments on my glasses!

I was skeptical at first because this was my first time ordering glasses from Lensmart. However, the support I received from the staff online made the process much easier, as they responded quickly to my messages. The only issue I experienced was that my glasses took longer than expected to be delivered. However, when the package finally arrived, it was exactly what I ordered, so that was not a problem. Overall, I had a good experience and I will definitely be ordering from them again.

Quality of the no-line lenses and frame were good. Shipping was fast. Bc of tariffs making rerurns or exchanges can be difficult. This is something to be aware of.

Been ordering from this company for over 5 years or so and I’ve never had a complaint that they weren’t willing to fix.

I had a very positive experience with Lensmartonline. I really appreciated the wide selection of styles and colors available and the reasonable prices. My glasses arrived within two weeks of my ordering them. The lens prescription was spot on! I loved the clarity in my progressive lenses. However, I was not satisfied with the frames. So I especially appreciated their return policy and warranty and money back guarantee as my glasses didn't work out for me as I'd hoped. The return process went very smoothly. The company was very efficient and professional in how they handled my refund. They always contacted me within 1-2 days of my communication with them; and my refund was processed within a week. Although my purchase didn't work out this time I would definitely consider Lensmartonline in the future and recommend them to my friends and family when ordering glasses online.

I love my frames they are so stylish makes wearing glasses cool

The glasses are so cute! The quality matches the price point but I do not say that in a negative way. It allows me to play with different styles and colors I may not have tried! Shipping took a bit longer than anticipated but overall happy with the process and products.