LensmartReviews of lensmartonline.com

Response from LensmartSep 3, 2026

We apologize for the unpleasant shopping experience. We made them according to the prescription data in the order. However, there are many factors that affect the wearing effect of glasses. If you need to adjust your lenses, we are willing to find out the cause of your blurred vision and provide you with a solution. If you want to return the product, we will process it according to our policy after confirming the information.

Response from LensmartSep 1, 2026

We sincerely apologize for your unpleasant shopping experience. Our eyeglasses are made according to the prescription data in your order. However, the fit of eyeglasses is affected by various factors. We noticed that the prescription data you filled in on your order did not match the original prescription issued by your doctor. Due to the incorrect data you provided, the lenses were not clear enough. We are willing to remake the lenses for you based on the correct prescription, but you will need to pay for the new lenses. We asked if you could install the lenses yourself; if so, we could directly send you replacement lenses. You indicated you were unwilling to install them yourself. We offered you a solution where you could send them back and we would install them for you, but you still refused. We told you you could pay for the frames and we would directly send you a complete pair, but you still refused. We apologize, but you did not accept any of our solutions. Regarding the incorrect prescription data you provided, we handle it according to our policy. Thank you for your understanding.

Response from LensmartAug 30, 2026

We sincerely apologize for the negative customer experience. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.

Response from LensmartAug 30, 2026

Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~

Response from LensmartAug 27, 2026

We sincerely apologize for your unpleasant shopping experience. Our eyeglasses are made according to the prescription data in your order. However, the fit of eyeglasses is affected by many factors. Since you contacted us earlier saying the glasses didn't fit your vision, we confirmed your prescription with you. If the frames are not suitable, we are happy to arrange an exchange for you. If you insist on a return, we will respect your wish and process it for you. Return shipping costs are clearly stated on our website and are the responsibility of the customer; thank you for your understanding. If you have any questions, you can contact our customer service and we will do our best to help you. We will definitely solve the problem for you!

Response from LensmartAug 26, 2026

We sincerely apologize for your unpleasant shopping experience. Your package was shipped on August 20th. The tracking information you saw is a system prediction, not the actual tracking information. We have contacted the logistics company, and they have confirmed that your package is in transit and will update the actual tracking information later. Please don't worry, we will provide assistance if any issues arise with your package later.

Response from LensmartAug 26, 2026

We sincerely apologize for your unpleasant shopping experience. Our eyeglasses are made according to the prescription data in your order. However, many factors can affect the fit of eyeglasses. Based on your description, we have confirmed that a pupillary height issue is causing the lenses to be unusable. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.

Response from LensmartAug 21, 2026

We apologize for the inconvenience. We noticed that you purchased bifocal tinted lenses. We made them for you according to the products you ordered and the prescription you provided, and we conduct quality checks on all shipments before shipping to ensure everything is correct. We replied to every email you sent within 24 hours. Regarding your order, we noticed that we provided a return address and processed the return on August 12th. Thank you for your understanding. If you have any further questions, please feel free to contact us. We will continuously improve to provide better service.