By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
lensmartonline.com
Website
lensmartonline.com
Category
Vision & Hearing
Location
Rancho Cucamonga, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I received my glasses and the quality is poor. The quality of the nosepiece is absolutely horrible!! They don't fit on the face correctly and push your glasses way to high.
I did send a email and filled out a form on their site asking for a return and a replacement of a different pair that I know fit properly. Once they received my order number, they went quiet.
Response from LensmartMar 17, 2025
Sorry to have kept you waiting. We reply in chronological order. Lensmart offers a 365-day warranty (warranty will be determined by the date of the parcel signed) covering clear defects in material and workmanship. If you have any problems with your glasses, we will provide you with a solution according to our policy. Our customer service will handle it for you as soon as possible. Thank you for your understanding and patience.
BA
Bianca A.
That is outright FRAUD
That is outright FRAUD. Every so-called "positive review" is now highly suspicious. I paid for expedited shipping, yet when my order didn’t arrive, all I got was a dismissive "wait longer"—despite them charging an outrageous amount for shipping. When I demanded a refund, they completely ignored me.
This is a scam operation preying on customers with deceptive promises and zero accountability. DO NOT TRUST THEM. DO NOT GIVE THEM YOUR MONEY.
NEVER. EVER. AGAIN.
Response from LensmartMar 14, 2025
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
CS
Camille S.
Been trying to call for days on end
Been trying to call for days on end. My prescription is wrong. My left lens is bad but the right is fine. Does anyone have a phone number??? Other than the one I have... please help...
Response from LensmartMar 13, 2025
Sorry to have kept you waiting. We reply in chronological order. We noticed that the glasses you purchased were on sale. And your order was delivered on January 18th. As stated on our website, after 30 natural days since the products are received, Lensmart will terminate the order's return and exchange application channel immediately. Since this period has elapsed, we are unfortunately unable to process your return or exchange at this time. If you have any questions about the glasses, you can contact us within the specified time. We apologize for the inconvenience and thank you for your understanding.
MC
Mohácsik Pumba L.
Scam do not buy
bought a pair of glasses. -1.25 cylinder and blue light filter. none of them are on the glasses. I received red, smooth -1.25 glasses, which took 2 months to arrive in Hungary. I do not recommend it to anyone. I have been in correspondence with support for 3 days now, because they seem stupid and they don't want to refund the money. scam........
Response from LensmartMar 13, 2025
Sorry for the inconvenience. We made them according to the prescription data in your order and the type of lenses you purchased. There are many factors that affect the wearing effect of glasses. We are willing to find out the reasons for your unclear vision and provide you with solutions. If you think we made a mistake, can you provide us with a test video for confirmation? If you think the lenses do not have blue light protection, we have also provided you with relevant test instructions. Please don't worry, if there is a problem with the glasses, we will definitely solve it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
GB
G B.
Customer service is TRASH
Bought two pair of glasses. The PD was incorrect. I reached out to lensmart, 3 times no response! This company is trash and I will be filing complaints against them with the BBB, the Attorney General as well as the FTC. Then maybe the company will respond to my concern! I DO NOT RECOMMEND!
Response from LensmartMar 12, 2025
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
LE
Leila
Poor quality glasses
Poor quality glasses. Shocking Customer Service. It's the worst customer service and unprofessional. They will never send you a prepaid return postage even it’s their fault. STAY AWAY!!Do not waste your money ...totally junk
Response from LensmartMar 10, 2025
Sorry for the inconvenience. Our policy clearly states that special items cannot be returned or exchanged. If it is our problem, we will definitely solve it for you. You contacted us about the unclear vision of the glasses. We made them according to the prescription information in the order. There are many factors that affect the wearing effect of glasses. We are willing to find the reason for your unclear vision. Our customer service is waiting for your reply. We will make further progress as soon as you reply. Thank you for your support.
DE
David E.
I ordered my 3 glasses in november…
I ordered my 3 glasses in november still nothing the excuses they give me are embarassing but they dont seem to care today is March 5, 2025
Response from LensmartMar 6, 2025
Sorry to have kept you waiting. Your order required additional information to confirm. We sent you an email but did not receive a response. After you contacted us to confirm all the information, we continued your order. The order has been completed and sent out on March 3. We will urge the logistics company to speed up your package for you. We sincerely hope that you can receive the package as soon as possible. Thank you for your understanding and patience.
JE
Jessy
If I could give this company -10 stars
If I could give this company -10 stars, I would.
Not only did I tell them to cancel my order over 3 TIMES! They pressured me to keep the order relentlessly! After a while I figured I’d never see my money again so having a bad pair of glasses would be better than nothing, NOPE!
I received a faulty product (nose pad was so crooked I couldn’t even wear them) so I proceeded to adjust the nose pad (which they are made for) to fit my nose and IT BROKE OFF! literally just popped off. WITHIN THE FIRST HOUR OF HAVING THEM!
Obviously, I’m not happy. Not only did I NOT want the order, but was PRESSURED to keep it, and only to receive a BAD PRODUCT. Which is a problem on THEIR end, NOT MINE.
But they use a nonsense excuse of “because they were on special” they can’t honour the 30 DAYS RETURN AND REFUNDS AND THE 365 DAYS WARRANTY!!!!!
I told them SEVERAL times to give me back my money OR send me a replacement (because I’m on disability and can’t afford to lose money!!!) but nope! The answer is ALWAYS NO!
Also, the customer service was THE WORST! I’ve never had to deal with a business like this before, literal NIGHTMARE!!! Not only did they take their sweet time to answer the messages, they always mess about and ask ridiculous questions that stretches out the process for nothing! They literally asked me “can we know why you adjusted the nose-pads?” LIKE WHAT!?!? ARE YOU KIDDING ME!?!?!? Ridiculous!!!
& fyi, if you do want to message them, they only do Facebook messenger!?!?!? And email. And honestly, do not bother with email, they take DAYS to answer! Again, horrible.
OHH AND!!! If you comment on their posts trying to warn people about what they did.. THEY BLOCK YOU ON FACEBOOK!!! Seriously, how pathetic! Now I understand all the angry reactions on their posts! It’s because THEY DELETE ALL PROOF OF SCAMMED CLIENTS!!!!!
Please, for your own good and for your hard earned money, spend it elsewhere! Where the customer is actually valued and not scammed.
Horrible experience 10/10 would NOT recommend! Don’t waste you’re time with them.
I suggest Eyebuydirect! Never had an issue with them and been ordering for years! THEY ARE 5 STARS!
EDIT TO THE REPLY:
I refused over 3 TIMES! Once is enough! But you pressured me to keep it! I HAVE SCREENSHOTS OF THE WHOLE CONVERSATIONS!
& you said there would NOT be customs fees and that you would reimburse me if there were!
& you made a “special solution” I refused!? YES! Because I’d be stupid to accept it! You offered me 25% off my “next order” LMFAOO! Like I’d EVER shop there again! Are you kidding me!?!? An actual “SOLUTION” would be you giving me my money back, since you sent me a faulty product that I CAN’T USE!
& NO PICTURES!?!?!? I SENT 8 PICTURES IN EVERY ANGLE POSSIBLE CAUSE YOU SAID THE FIRST PICTURE WASN’T GOOD ENOUGH!!!!!
AGAIN, I HAVE SCREENSHOTS OF THE WHOLE THING! STOP LYING AND SCAMMING PEOPLE!!!!!
OTHER EDIT:
It doesn’t matter if they were crooked or not before. NOSE PADS ARE NOT SUPPOSED TO BREAK OFF WHILE ADJUSTING THEM! ESPECIALLY WITHIN THE FIRST HOUR OF HAVING THEM! THEREFORE, A FAULTY PRODUCT THAT YOU FORCED ON ME AND I WILL CONTINUE TO SAY IT! I SAID NO OVER 3 TIMES BEFORE I CAVED IN TO YOUR PESTERING!
Also, gaslighting your clients.. real classy👌
You guys are a joke and karma WILL bite you in the ass.
& I’m done wasting time with your 🐂 💩
Enjoy knowing you scammed someone on disability! Must be proud of yourselves.
EDIT AGAIN CAUSE YOU DON’T UNDERSTAND WHAT “I’M DONE” MEANS, JUST LIKE YOU DON’T KNOW WHAT “CANCEL” AND “NO” MEANS:
I didn’t even mention “custom duties” the first time I told you to CANCEL and you kept pressuring me to keep the order, again, I HAVE SCREENSHOTS! Why are you even still going!? I have all the proof! Your lies won’t get you nowhere, what’s the point??
But yes keep gaslighting people, keep repeating your 🐂 💩 it does not change anything. Just stop already.
EDIT AGAIN CAUSE Y’ALL DON’T KNOW WHAT “STOP” MEANS:
No means NO. PERIOD. You do not ask 3+ TIMES. THAT’S PRESSURING! You stop at the first NO/CANCEL/STOP. It really isn’t that hard!🤷♀️ look here, I’ve said we were done here and you keep going, PROVING EXACTLY MY POINT!
Let me word this differently since you don’t seem to understand. IT’S OVER.
DONE. FINI. THE END. LITERALLY STOP RESPONDING. STOP IT. NO MORE! BYE BYE!👋
Response from LensmartMar 6, 2025
We are sorry for the unpleasant shopping experience. You contacted us before shipment to cancel the order because you could not afford the customs clearance fees. Our orders all include customs clearance fees. If your package is required to pay the relevant fees during customs clearance, we can reimburse you. We made this clear to you and asked if you were willing to continue with the order. We did not put pressure on you. If you insist on canceling the order, we will handle the relevant procedures for you. We only continued to process your order after you agreed.
Lensmart offers a 365-day warranty covering clear defects in material and workmanship. We need to confirm the condition of the glasses before we can handle it for you. You contacted us and said that the nose pads fell off during the adjustment process. We just wanted to ask why you wanted to adjust the nose pads. You said that you wanted to adjust it because the nose pads were crooked. Unfortunately, you could not provide photos of the crooked nose pads, and we had no way to confirm whether there was a problem with the glasses you received at that time. This situation is not covered by our warranty and we have no way to handle it for you. We wanted to provide you with a special solution, but you refused us.
Regarding the response time, we apologize for keeping you waiting. Our customer service staff will respond in chronological order. If you can provide photos of the crooked nose pads, we confirm that it is within the scope of our warranty and we will definitely handle it for you.
Sorry, we just want you to give us a chance to try our glasses. If you insist on cancelling we will not refuse your request. The photos you sent us are photos of the nose pads falling off after you adjusted them, but you said that you adjusted them because the nose pads were crooked. Because you have already adjusted them, we have no way to confirm the condition of the glasses at the beginning. If you contact us and provide photos when the nose pads are crooked at the beginning, we will arrange for you to reissue them after confirmation. But you can't provide photos of the crooked nose pads, so we have no way to confirm. Sorry for the inconvenience.
Because you were worried that you would need to pay customs duties during the transportation of the package, you contacted us before shipment to cancel the order. We explained to you that if customs clearance fees were incurred, we would reimburse you. After understanding this, you were willing to continue the order, and we later confirmed the order information with you, and you did not express your desire to cancel the order. And during the transportation of the package, your package did not incur the corresponding customs clearance fees, right?
Glasses are delicate products. If the adjustment method is not appropriate, they will be damaged. If there is a problem with the glasses you receive, you should contact us as soon as possible instead of adjusting them yourself. If there is a problem with the goods you received at the beginning, we will definitely handle it for you. However, you contacted us after the adjustment, and the nose pads had already fallen off. You also said that it was crooked before the adjustment and could not provide relevant photos. Sorry, we have no way to confirm this situation. So we cannot provide you with a solution. For your situation, we applied for a special plan for you, which is our greatest sincerity, but you rejected us.
Before shipping, we just wanted to understand why you wanted to cancel. You wanted to cancel because of the customs clearance fee, so we explained the fee to you and continued the order after you agreed. We did not put any pressure on you, we just asked and explained it to you after understanding the reason. We did not lie, and we can also provide evidence that you wanted to continue the order. Thank you for your understanding.
