LensmartReviews of lensmartonline.com

I placed an order with Lensmart and selected CAD as my currency. However, I was charged in USD without any clear indication at checkout. I contacted them immediately — before the order was shipped — to cancel and request a refund. Despite multiple emails clearly confirming my request, they repeatedly stalled the process: offering small discounts, suggesting changes to my order, and asking the same questions over and over again instead of processing the cancellation. It’s now been over two weeks, and I still have not received my refund. Their communication feels intentionally vague and repetitive — likely in hopes that customers will give up. I’m disappointed by the lack of transparency and poor customer service. If this is not resolved promptly, I will be escalating through my credit card provider and filing formal complaints with consumer protection agencies. I cannot recommend this company based on my experience.

Los conocí en redes sociales y me decidí a probar, ya que el.precio era insuperable. Les puse mi graduación para gafas progresivas tal y como tengo prescrito y cuando las recibí estéticamente preciosas, pero no veía nada con ellas. Era como llevar una gran lupa en cada ojo. No volveré a caer

DO NOT BUY FROM HERE! This company is ridiculous…. You pay for expedited shipping to hear nothing for weeks (been over a month now since I ordered). Was first told my lenses were “defective” and had to be “remade”…. Then I asked for a partial refund since it’s taking over a month and I still haven’t received them and paid for expedited shipping and they offered me 2%!!!! Lmao the customer service seems to be only thru FB messenger and most likely AI. This is the WORST experience I’ve ever had and I’ve gotten glasses from almost every online supplier. I will NEVER spend my money here again. Let’s see if I even get my glasses … it’s been stuck in the same shipping status for 6 days now.

I bought a pair of glasses from them. Had them 3 months and bent over to pick something up and the glasses slid off my face. They don't have the arms to replace nor any type of warranty all they wanted to do is send a coupon for another pair. We'll if the glasses was made well they would of never broke from a couple feet So beware you won't get any replacements if it happens with anything thing obviously. Won't buy here again.

Ordered two pair of glasses. They were delivered but not what I ordered. I contacted customer service and was given the runaround of them wanting more information and more information and more information. They avoided my request for refund to credit card and instructions to return the poor products. I have contacted consumer protection lawyers to pursue the matter legally.

aussitôt que j' ai reçu mes trois paires, j'ai entrepris de les retourner en contactant le service a la clientèle. d'abord, ils envoient un message avec une question a la fois aux 24h, étirant le temps, au lieu de poser toutes leurs questions une fois et régler rapidement. cela fait deux semaines et je n'ai toujours pas leur adresse de retour, pourtant, ils sont désolés et me promettent un remboursement(qui ne vient pas).les deux lunettes de vue ne sont pas de bonnes qualité et ne me vont pas bien et la lunette de soleil rend ma vue pire quelle ne l'est sans. je ne recommande pas ! plus jamais pour moi! attention a votre argent, ce sont des voleurs.

Took about two weeks for my order to even be shipped, and then my order status was updated to delivered however was not at my home. Have yet to receive my order :/

My wife and I bought trifocal transition glasses about 2.5 years ago. We wanted glass but were persuaded that polycarbonate lenses were better. Within 1.5 years it became virtually impossible to see through them. Upon closer inspection the surface of the lenses were covered in microscopically closely spaced alligator cracks, rendering the glasses useless. When we went to Lensmart we were told told the glasses just “wore out”. Seriously? For $420 they were willing to replace the lenses. I understand they might have temporarily had quality control issues, but surely they could have corrected this for us. Addendum: Response by Lensmart was ingenuous. Shifted focus to "customer experience" rather than defective lenses. Told to contact "customer service" with vague promise to "do our best"; not to replace the lenses. No contact specifics for customer service. Implication that an order number long lost be produced, when clearly they have the records.