LensmartReviews of lensmartonline.com

Worst experience ever. The items were not delivered and the courier company and retailer kept passing me on too eachother. In the end I spent nearly 100 quid and no items. It's been 2 months and I give up now

I never received my glasses. I waited a month after the shipment date to contact customer service. It takes them days to respond. I was told my package was on transit but delayed. A week later still no package I reached out again. This time I was told my package was delivered 2.5 weeks prior. Which made no sense because another customer service rep a few days before told me it was delayed in traffic. I requested a refund which they refused to acknowledge. I was told to contact usps which I did. I was told there was a delay by usps. Lensmart still would not refund my order and is asking for certified official documentation from usps to prove the delay. This company is a joke , stay far away. I will stick to zenni from now on.

This is a follow up review with Lensmart, I have reached out to them 3 days ago both via an email & messenger, which seems to be their preferred contact. Replying to their request. I have had No contact from them addressing my reply. From email nor FB messenger. Completely ignored Extremely frustrating.

Katastrophe, sobald es um Rückgabe geht. Habe nach deutschem Gesetz den Widerspruch schriftlich innerhalb der gesetzlichen Frist eingereicht. Widerspruch wird nicht akzeptiert, es wird immer wieder rumdiskutiert, ich bekomme keine Rücksendeadresse und mein Geld nicht zurück. Habe jetzt Paypal Käuferschutz eingeschaltet und hoffe, sie können das klären. Sollte ich wirklich eine Rücksendung in die USA vornehmen müssen, weiß ich noch nicht, ob ich es machen werde. Finger weg, so günstige Brillen, da muss irgendwo ein Haken sein.

I ordered glasses and there was a manufacturing issue with them. Lensmart replaced them (making me pay the difference for a new frame). I tried on my replacement glasses once they came and I cannot see out of them. I could with the first pair, but not the second. I am expected to pay shipping back for something that didn’t happen on my end. Im going to take the charge up with my credit card company as well as all of the screenshots of the conversation to dispute charges. I am extremely disappointed with the company and will never recommend them. Lensmart customer service has started ignoring me once I pointed out that the issues I’ve been having are of no fault of my own… Updated: upon comparing my regular glasses and the glasses that I am told are too wide.. the lens width and bridge width are the exact same, so I’m not sure how the frame is too wide for me. Update! WHOOP WHOOP Surprise surprise. Lensmart has offered me a deal- they would replace the first glasses (perfect lenses, damaged frame) if I take down this review. Which I agreed to. Less than a day later, they come back and say “ Sorry to bother you. During the process of arranging the replacement glasses for you, we checked that we may have sent you the wrong information before. We submitted a request for special handling for your order. Because the frames of the second pair of replacement glasses you received are fine, if you want us to reissue you a new pair of Zuri, we will no longer provide after-sales service for your order after reissuing Zuri. Is this acceptable to you?” So now they are expecting me to remove this review AND they are no longer providing customer service if they send new frames to go with the lenses I have. I have taken screenshots of the entire thread and am just dealing with it on my own. And fyi - the second frame is NOT acceptable as they had me bend it SO much to see if they could make it work for the lenses that are not my prescription!!

Pire service client jamais vue. Très compliqué se faire rembourser et très décevant aucune étiquette de retour remis. Frais de retour à notre charge. J’ai jamais vue ça sur d’autres site d’achat de lunette en ligne.

PLEASE READ!!!! Worst experience ever. It’s been 5 weeks since I placed my order. I have emailed and messaged the company several times. They only respond with computer generated messages that mean nothing. I am disabled and cannot afford to buy another pair of glasses, therefore am walking around almost blind. I am writing this message in hopes to save others from this awful SCAM! I am sick that this place is scamming people!

J’ai commandé pour ma mère et elle n’aime pas du tout ses lunettes. J’ai demandé un remboursement et un adresse de retour. Ils ont prit plusieurs jours à me répondre pour ensuite me dire que le temps du remboursement était dépassé! J’ai expliquer la situation et ils ne veulent pas rembourser alors nous sommes vraiment déçue que leurs services à la clientèle je ne commande plus jamais la et les verres sont très très cheap grafigne et se nettoie vraiment pas bien! Je ne le vous recommande pas !