LensmartReviews of lensmartonline.com

I have a high prescription for glasses and I bought a few pairs of those on Lensmart and they were horrible. I could only see through the middle of the glasses as everything in the peripheral vision was blurry. I contacted them and after making me jump through hoops answering their questions, they said they'd replace them if I sent them back within 7 days of receipt of their final email. Lo and behold, the return fee was at my expense! I live in South Africa and it cost me R900 (~$45) to ship the items to their specified address in the US. I took the hit hoping the reworked pairs would be better. They were slightly better but I still couldn't see well in the periphery using those glasses. So I reached out again and they told me to ship them back at my own expense (again) for a 50% refund. Apparently to them, inability to see well through the glasses does not equate quality issues. I gave up on the whole process because the costs I'd incur if I shipped them back again would amount to what I paid for the order. And since they were only offering a 50% refund, I'd just be increasing my net loss so it was not worth it. My advise is not to buy from them if you have a high prescription. They do shoddy work and it'll end up costing you more than just getting it at your local optometrist. I've since seen a few reviews from people complaining about the same thing. Some have even been gaslighted by influencers paid by Lensmart, but what they're saying is true. I wish I had looked for and read the reviews before buying from them, including the negative ones. It would've saved me from wasting my money. @Lensmart: My order number was 764713.

Horrible business! This company took my money for a pair of prescription glasses and unfortunately the frames are too big. They go up halfway my forehead. They told me that they would refund my money if I return the glasses it is now almost 2 months and they still have failed to send me a prepaid return shipping label.

Can I give half star?? Or no star?? Petty and silly customer service!!!

Terrible glasses, paid a fortune and they won't refund me money even though the lenses are terrible. Paid for thin lenses and they are not thin!! Horrible customer service! Do not use!!!! Just go to a proper glasses shop!

**Terrible Quality and Customer Service – Avoid at All Costs!** I had a horrible experience with Lensmart. The lenses are cheap, thick, and feel like plastic. When worn in the sun, they literally started to burn my eyes. Within just a few minutes of wear, the glass popped out of the frame! To make matters worse, their customer service is extremely unresponsive. I’ve been trying to return the product, but they keep delaying their responses – clearly trying to run down the return window. It feels like a scam. They are refusing to take responsibility, so I’ve disputed the charge with my credit card company and will be reporting them to all relevant consumer protection agencies. I’ll also be sharing this experience on every review platform and social media channel I can find. Don’t trust Lensmart – not worth the risk!

Warning: Lensmart Customers. I paid for glasses from Lensmart but never received my order despite waiting over two months. Customer service blamed USPS, refused a refund or replacement, and provided a fake tracking number linked to a different person and address. To make matters worse, they didn't follow their own refund policy. I lost over $100 on this product and was left frustrated. Other customers have reported similar issues, highlighting a pattern of concern with Lensmart's customer service and order fulfillment. Potential customers, be cautious: thoroughly research before purchasing.

I ordered the product a month ago, but there was a small hiccup (my fault), so I started emailing customer service... Well, let me tell you: it was terrible! They take 3–4 business days to reply to emails, which I find unacceptable. (Even a simple confirmation email regarding the order number took three days to get a response.) I swear they don’t even read the messages. (Situation: they asked for the original prescription issued by the optician – no problem, I sent it. However, the original prescription didn’t include the "PD", which I clearly explained, and I even provided the missing information. Three days after my email, they replied saying the prescription doesn’t include the "PD".) Their CUSTOMER SERVICE is awful. I ordered here based on recommendations from several friends. I can’t comment on the quality of the product yet because it still hasn’t arrived. I find it ridiculous that such a simple issue hasn’t been resolved in over a month... If you run into any issues with your order, you’re better off just waiting until it arrives and sending it back – but whatever you do, don’t start emailing them, because it’ll take forever!

I ordered 2 pair of glasses with expedited processing. Their tracking showed the process taking 2 weeks to finish the glasses. First strike. Expedited service was supposed to a week processing and faster shipping. They were apparently shipped via USPS. I never got my glasses. Strike 2. Strike 3 is their customer service. They ran me ragged for 3 weeks trying to get my money back. They refused. I did all the leg work that they asked I do and still nothing. USPS showed it was delivered so they denied my claim. In the end, I filed a dispute with my bank and got my money. It's not my responsibility as the consumer to deal with a lost/stolen package. Refund my money and YOU deal with the logistics team. Stay away from this company.