Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

Showing 165 reviews with 4 stars · Clear filters

viola T.
Apr 29, 2026
Stornierung verweigert wurde aber doch im Nachhinein gelöst
Leider ist es nicht möglich nach getätigten Kauf der Brille ,diesen sofort zu stornieren. Keine Möglichkeit über die App zu stornieren. Habe sofort die Stornierung per E-Mail angefragt ,aber der Kunden Support ist schwierig. Nach einem Stern korrigiere ich meine Bewertung auf 4 Sterne ,da der Kundensupport mir bestätigt die Buchung wurde storniert in Ihrem System. Keine 5 Sterne aber 4 Sterne .Die Korrektur von 1 Stern auf 4 Sterne ,weil das Problem adäquat gelöst wurde im Nachhinein.
Response from LensmartApr 30, 2026
We apologize for the wait. Our customer service team has processed your order cancellation. If you have any questions, please feel free to contact us at [email protected]. Thank you for choosing Lensmart!
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Rethabile A.
Apr 23, 2026
Exceptional service,I also like the…
Exceptional service,I also like the fact that I did not have to wait months and months for the glasses. They are really comfortable and one can wear the glasses wether they have small face or other wise,they can adjust to one’s face without being lose. Thank you Lensmart
Response from LensmartApr 23, 2026
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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Kaly O.
Apr 20, 2026
Issue with my frames
Had a issue with frames that were sent to me lensmart sorted the problem in the end
Response from LensmartApr 21, 2026
We sincerely apologize for the negative customer experience. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
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Joli S.
Apr 19, 2026
I love my new glasses
I love my new glasses. I bought a very economical set of frames, and they are still good quality. The communication was really good when I had questions. I am very happy with this purchase.
Response from LensmartApr 20, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Octavia
Apr 9, 2026
I’m honestly really impressed with my…
I’m honestly really impressed with my glasses from Lensmart. I was a bit nervous ordering prescription glasses online, but the whole process was simple and smooth. The frames are really stylish and feel lightweight but still good quality. They fit comfortably and the prescription is perfect. I also love how affordable everything is compared to in-store options. Overall, I’m very happy with my order and would definitely recommend them to anyone looking for stylish and affordable prescription glasses.
Response from LensmartApr 10, 2026
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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Phomolo K.
Apr 9, 2026
I had a problem and they manage to…
I had a problem and they manage to attend it fast
Response from LensmartApr 10, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Marie
Mar 31, 2026
Good customer service
I purchase a pair of glasses with them for the first time. I realise that i have done mistake in my glasses prescription when i write it. I contact the customer service and in 2-3 Days, it was handle with kindness and the prescription was change for the right one on my order without any fees. Im excited to recieved them to see what it will look like.
Response from LensmartMar 31, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Ayush J.
Mar 26, 2026
Good and trusted service
Good and trusted service
Response from LensmartMar 27, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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