LensmartReviews of lensmartonline.com

Response from LensmartJul 27, 2024

Sorry for not giving you a good customer experience! Lensmart provide a 15-day after-sales processing period. If you have any questions, please contact our customer service by [email protected] and we will do our best to solve it for you! Thank you very much understanding~

Response from LensmartJul 5, 2024

Sorry for the inconvenience. We will keep on improving. We check the lenses you ordered need 5-7 business days for customization, and the shipping you ordered may take 7-10 business days for delivery. We check you placed the order on June 14th and the order was delivered on July 2nd. The time is within the normal range. Thank you for your understanding.

Response from LensmartJul 3, 2024

Sorry for the inconvenience, we check you uploaded wrong prescription. According to our policy, the replacement caused by the wrong and unusable customized lens caused by the customer's personal reasons requires the customer to pay the extra cost of re-customizing the lens and the shipping fee for reissue, thank you for your understanding.

Response from LensmartJun 20, 2024

Sorry for the inconvenience. Based on your description, we believe it is a pupil height problem. You can contact our customer service and we will adjust the lens for you free of charge. Could you provide your order number? We will check it for you. If you have any questions, please contact our customer service and we will do our best to solve it for you! Thank you very much understanding~

Response from LensmartJun 15, 2024

Sorry for the inconvenience. If you are not satisfied with the glasses, you can request return or exchange. This is our return policy: https://www.lensmartonline.com/about/return-policy/

Response from LensmartJun 6, 2024

Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, please contact our customer service and we will do our best to solve it for you! Thank you very much understanding~

Response from LensmartMay 22, 2024

Sorry for the inconvenience. We checked our records and found that you wanted to exchange the frames before the order was shipped, but refused to pay for the frames. Finally, you chose a special price frame. We also confirmed with you before shipping that special price items cannot be returned or exchanged, and you agreed. If you have any questions, please contact our customer service and we will do our best to solve it for you! Thank you very much understanding~

Response from LensmartMay 2, 2024

Hello, Oleg Rybalko~This is Lensmart. Sorry for not giving you a good customer experience! We are not in working time now, once we back to work we will reply to you asap! If you have any problem, please contact our customer service and we will do our best to solve it for you! Thank you very much for your understanding and patience~