LensmartReviews of lensmartonline.com

Response from LensmartSep 11, 2026

Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~

Response from LensmartSep 10, 2026

We apologize for the poor customer experience. We noted your previous request to exchange your lenses and are more than happy to assist you with this. We replied to every email you sent, but unfortunately, it seems you did not receive them. If our emails didn't reach you, they might have been filtered into your spam folder; could you please check there? If you still cannot find them, please feel free to contact us via social media, and we will actively resolve the issue for you. We have never ignored your request; we can provide screenshots as proof of our replies at any time. If you have any questions, please contact our customer service, and we will do our best to resolve the matter for you! Thank you for your understanding.

Response from LensmartSep 10, 2026

We apologize for the unsatisfactory customer experience. We processed your request in accordance with our standard procedures. Items purchased during a flash sale are considered special-offer products, and any price difference must be charged as per our policy; all other frames are sold at regular prices. We note that your return and refund have already been processed, and the funds have been returned to your original payment method. If you have any questions, please contact our customer service team, and we will do our best to resolve the issue for you. Thank you for your understanding.

Response from LensmartSep 8, 2026

We sincerely apologize for the negative customer experience. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.

Response from LensmartSep 7, 2026

Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~

Response from LensmartSep 7, 2026

Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~

Response from LensmartSep 5, 2026

We sincerely apologize for the inconvenience. We are sorry to learn that there seems to be an issue with your lenses. We are more than willing to assist you in resolving this problem. Please note that Photochromic lenses are designed to change color based on the intensity of ultraviolet (UV) rays, not the light intensity. This means that the lenses will darken more with stronger UV rays. To help us better understand the issue, we kindly request that you test the lenses under strong sunlight. Specifically, can you record a video showing the lens' reaction with the glasses in direct sunlight without any obstructions? This will allow us to confirm the behavior of the lenses and address the problem accordingly. Thank you for your cooperation and patience.

Response from LensmartSep 3, 2026

We are truly sorry to hear about the issue with your glasses. We noticed that you added the "Worry-Free Delivery" protection to your order. Please note that Seel is the dedicated partner responsible for handling any shipping-related issues under this protection plan.We noticed that you had already contacted your insurance company to file a claim before contacting us, and the insurance company has already reimbursed the full amount of your order. Therefore, the issue with this order has been resolved. You mentioned you still need glasses, so we've provided you with a coupon for a new order. Do you have any other questions? If you have any questions, please feel free to contact our customer service, and we will do our best to resolve them for you! Thank you very much for your understanding.