Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

Showing 9,541 reviews with 5 stars · Clear filters

PM
Jun 8, 2025
Lenssmart has an exceptional customer service
Lenssmart has an exceptional customer service department. More importantly the company is really focused on delivering. I haven't received my glasses yet, however they are already on the way, in a short space of time. They respond to my queries promptly and have kept me up to date throughout my entire experience.
Response from LensmartJun 9, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Lacy
Jun 8, 2025
I recommend Lensmart to friends all the time
I recommend Lensmart to friends all the time. I receive compliments on these glasses often. I've ordered glasses online from 3 companies and Lensmart is my favourite. The prices can't be beat and it allows me to have different styles, extra pairs, and to play sports without worrying about breaking them. The one downside is the return policy - basically not worth returning for what you would get (if anything), but it's worth the risk to me. I have ordered 3 times so far and 2 out of 8 I might have returned (no quality issues, just too big for me so they're spares now). The price is right, quality is great, mine are very lightweight (even with regular base lenses), my prescription has always been correct, shipping time is reasonable, and customer service was pretty good the one time I reached out - a little slow to respond through messenger, but helpful overall. I do have many glasses already, but I know I'll order more!
Response from LensmartJun 9, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Krisztina Szántóné M.
Jun 7, 2025
Nagyon rugalmasak!Sajnos törött…
Nagyon rugalmasak!Sajnos törött terméket kaptam, elküldtem a fényképet és küldenek helyette egy új szemüveget! A keret nagyon szép és jó minőségű! Kellemetlenségtől eltekintve biztos hogy fogok még rendelni!
Response from LensmartJun 9, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Shelly
Jun 7, 2025
I had totally messed up on my order
I had totally messed up on my order , I reached out to them and they helped me change some thing on my order and get it taken care of, they very responsive and helpful
Response from LensmartJun 9, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Ronnie G.
Jun 7, 2025
Good glasses
Good glasses, good costumer service. I am really satisfied by all of my orders.
Response from LensmartJun 9, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Masello M.
Jun 7, 2025
I had made an order for prescribed glasses
I had made an order for prescribed glasses; however, upon realising that the script I had sent was incorrect, I immediately contacted Lensmart's support service to cancel my order and request a refund. They gladly refunded me. They are definitely legit and trustworthy, and this is coming from a person who was skeptical to place an order from them. This isn't a paid review by the way.
Response from LensmartJun 9, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Lungelo M.
Jun 7, 2025
Lensmart service and products
Very good service and efficient, the customer service always replies on time when you need them. I received my 2 pairs of glasses within 2 weeks at an affordable amount and they are very smart, stylish and strong. I will definitely order again from Lensmart I love it.
Response from LensmartJun 9, 2025
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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Samantha B.
Jun 7, 2025
Quick response & helped fix my issue…
Quick response & helped fix my issue quickly! High recommend.
Response from LensmartJun 9, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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