By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
lensmartonline.com
Website
lensmartonline.com
Category
Vision & Hearing
Location
Rancho Cucamonga, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I wish I did not even have to give one star
DONT ORDER GLASSES FROM THEM
I ordered 2 pairs for my 19 yr old and one pair is so so but we are having issue with the second pair so I reached out they really don’t want to help you when to take pictures and send them it’s a Chinese company so maybe in 2 days you hear back and it no adjust them here is a video 2 days later the adjustment did not work and now it’s been almost a month they don’t want to admit that the lenses are BAD AND THE FRAMES TOO THEY MAKE A WEIRD OLD LADY CREAKING SOUND
IT TAKES 30 days to get these terrible piece of CRAP spend your hard earned money elsewhere NOT WORTH YOUR TIME
Response from LensmartAug 7, 2025
We apologize for the unpleasant shopping experience. We apologize for the slight asymmetry in the frames you received. We've asked if you would like a replacement pair, but since you mentioned a blurry pair, we simply wanted to confirm the prescription. Without confirmation, the glasses you receive may still be blurry. If you confirm the prescription, we will arrange for a replacement pair based on the prescription data in your order. Is this acceptable to you? Our customer service team is still awaiting your response. Once we receive your response, we will follow up as soon as possible. Thank you for your understanding.
KM
K M.
Terrible customer service
If I could give this company a 0 rating I would. Their customer service is beyond terrible its non existent. Tried to return 2 pairs of glasses as the PD was wrong in the lenses and they told me I couldn't return 1 pair because they were on special and if I wanted the other pair fixed I would have to pay the same price as I did for them in the beginning. What ever happened to honoring their return policy. I messaged them the day I recieved my glasses telling them of the error. Total waste of time and now money. I wouldn't recommend them to anyone.
Response from LensmartAug 2, 2025
We apologize for not having a good customer experience! Could you provide your order number? We'll check it for you. Regarding sale items, our website clearly states that they cannot be returned or exchanged. For more information on our return and exchange policy, please click here: https://www.lensmartonline.com/about/return-policy/
If you have any questions, please contact our customer service and we'll do our best to help you. Thank you very much for your understanding.
JU
Julia
Fraudulent
First it took over a month, before they started working in my glasses. They said they were waiting for my response which I had already responded to. Then it took another month to get the glasses. Then after that the PD was wrong and they want me to pay for the new lenses. This company is a fraud.
Response from LensmartAug 1, 2025
We apologize for the unpleasant shopping experience. We noticed that the PD you entered in your order was 67, but after receiving it, you contacted us and stated that the correct PD was 54. Because your incorrect PD is causing blurry vision, we are willing to remake the glasses to the correct specifications, but there will be a fee for the new lenses. We are a legitimate company and are actively working to provide a solution. Our customer service is awaiting your response and will follow up as soon as we receive it. Thank you for your understanding and patience.
BE
Bence
Unfortunately
Unfortunately, the glasses did not work. For various reasons, I was able to notify customer service after 30 days and after 30 days I do not see any effort to solve my problem. They are trying to help with a 25% coupon, which is suitable for me. I do not recommend them to anyone who has serious eye problems, because it can be a lottery whether the glasses are good or not.
Response from LensmartAug 1, 2025
We apologize for the unpleasant shopping experience. We noticed that your package arrived on May 28th, but you didn't contact us until July 29th regarding the blurred vision of your glasses. We apologize that our website clearly states our return and exchange periods, but since your request has been delayed beyond these limits, we are unable to process your request. For more information on our return and exchange policy, please click here: https://www.lensmartonline.com/about/return-policy/
Thank you for your understanding.
SC
Sydney C.
If I could give less then one star I…
If I could give less then one star I would .... this whole experience has been a nightmare .... I purchased 8 pair of glasses and each time they send them out I never get them .... they keep getting my address incorrect ... despite me providing the correct address 4 times and even asking they double check the address with me they still sent them to incorrect address ... when asked that they get them sent out overnight to me they tried to charge me when this entire mess is their fault .... at this point i asked for a refund and they keep going back and forth ....I will never ever use this company again run dont use them they are awful
Response from LensmartJul 31, 2025
Sorry to have kept you waiting. We shipped according to the address you provided and did not fill in any incorrect information. Your package may have been returned due to the influence of the logistics company's terminal personnel. We are willing to arrange for a new package to be resent for you, but our default is standard shipping for the reissue order. Since you want to switch to DHL, you will need to pay the logistics fee. We have provided you with a special solution. Our customer service is currently waiting for your reply. Once we receive your reply, we will follow up as soon as possible. If you have any questions, please contact our customer service and we will do our best to solve it for you! Thank you for your understanding~
BK
beeboo K.
It took more than a month to arrive
It took more than a month to arrive. I tried to ask for some compensation for the long wait, but they declined it. They couldn't even locate my package for the most part. I had to call multiple numbers to try to find it myself, but all of the numbers they listed were fake. I texted them multiple times, but time to time they just ignored me. If you are not an influencer promoting them they just don't care about you or your package. Disappointing costumer service overall.
Response from LensmartJul 31, 2025
Sorry to have kept you waiting. Due to issues with the logistics company, the package took too long to ship, and we are willing to provide you with a special solution. Our customer service is currently awaiting your reply. Once we receive your reply, we will follow up as soon as possible. If you have any questions, please contact our customer service and we will do our best to solve it for you! Thank you for your understanding~
CU
customer
Don’t be fooled.
Poor service, paid for express took 10 day instead of 3-5 days.
Glasses did not fit and took me another 4 days to get the return address and details. The told not getting a full refund.
Company is based in china but have to send back to USA which costs extra money as they will not accept returns from ups…. Do not buy from here. Proper stitched up. My fault thought should have done my research.
Response from LensmartJul 30, 2025
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
JS
Jill S.
Glasses not fit for purpose, bad refund experience
The glasses arrived not fit for purpose with bright yellow lenses. I had to go through PayPal complaints as they did not reply to my 2 emails.
They are still arguing and not refunding my money well within the 14 day refund period. They also want me to send the wrong glasses back to China at my own expense!!! Avoid them! First time with them, what a nightmare. Vooglam are better.
As I cannot reply here to your reply Lensmart, the order number is
C25070957499910368
As I cannot reply to the Lensmart comment below.
I ordered grey photochromic lenses, they are bright yellow. I am not satisfied with the product and you have messed me about with the returns process. You want me to pay for the return postage to China, for the product that is of no use to me. You have argued about not giving me a full refund but offered 25% off next order. There will definitely NEVER be a next order!
So the resolution is that I have to pay for return of wrong glasses? This is not a solution.
By the way they ask you to take the bad review down, that's why there is not many visible bad reviews.
Mine is staying up!
Response from LensmartJul 30, 2025
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
Thank you for your reply. We noticed that you are not satisfied with the color of the frame and the color of the lens. We sent the frames according to the ones you purchased. The color you purchased is Clear-Gold. If you are not satisfied with the color of the frames, we are willing to replace them with other frames. Do you need it? As for the lenses, you purchased photochromic night vision lenses. Night vision lenses are yellow in color. There is a clear instruction when you choose this lens. If you cannot accept this lens, we are willing to replace it for you, but you need to pay for the new lenses. If you do not accept either, we are willing to process a return for you. Our customer service has provided you with a special solution and is waiting for your reply. If you have any questions, please contact our customer service and we will do our best to solve it for you! Thank you for your understanding~
Sorry, you purchased photochromic night vision goggles. The lenses are yellow. This is clearly stated when you select these lenses. If you would like to return them, we are happy to process your return. Our return address is in the United States. We have provided a solution and are awaiting your response. We will follow up as soon as we receive your response.
We apologize for the inconvenience caused. We made the lenses exactly as you ordered them, and there's nothing wrong with the frames or lenses. Refund amounts and return shipping costs are clearly outlined in our policy. The solution we've provided you is an additional step we've taken. Thank you for your understanding.
