LensmartReviews of lensmartonline.com

its simply waste of time to go to this store, staff is not well trained .i have wasted Rs.1000 by ordering my specs, they did wrong lenses and claiming that they done correctly, after checking in machine which calculates power of specs they come to know that it was wrong, again they said that we will correct it, but still they did wrong to my long vision.....its just waste of time and money.....i took 15 mins to write this review bcoz i lost my money and time by visiting 3 tines

I gave a review on my experience with Lensmart of August 20, I was happy at that stage, my dissatisfaction came after I received the two pairs I had ordered, yes the prescription was spot on , the one pair fit me whereas the other pair was too small for my face though I had sent measurements of my old pair, I did make customer services aware, they did say I must choose another pair and I was made aware that I would have to pay for the glasses to be returned, the new pair would only be worked on only when the small pair has been received by Lensmart, I agreed,there was even a time frame for their return, I am still struggling to get a courier company to send them back with,the one that was used to send to me said they ship to China only, another quoted R 2 500.00 and some change which I feel is way expensive considering I had already spent R 3 783.00 purchasing 2 glasses. There's a Lensmart Facebook page where customers post their new glasses, I posted in that group about my experience with my wrong order,I was silenced, my post had to be reviewed by the group's admins, instead of reaching out to me my post was deleted and it was never posted, I tried again, the second time around I got blocked, I no longer can see the group's posts n or participate,clearly I have been silenced, that is no way to treat a dissatisfied customer by being fake on social media and make things seem as if all Lensmart customers are happy!!! I'm a first time customer and after this there's no way I would refer any of my friends or colleagues to get glasses at Lensmart based on how I'm treated now that I have a problem!!!This really makes me angry because I'm still stuck with glasses I cannot use though I paid a lot of money for them. All I need is an extension until my pay day on the 15th of October so that I can pay that exobertant amount for the small glasses to be taken to USA so that I can get proper glasses that fit, all I want is my money's worth and I will not rest until someone pays attention to me!

PURCHASE AT YOUR OWN RISK!! My experience was horrible! I can't speak to anyone regarding my purchase, then my purchase shows delivered to/in mailbox which is far from the truth. I have delivery service which shows everything delivered to my mailbox. My guess is that this is a scam, lensmart and the delivery service working together. The positive reviews are bots, they are not real reviews. The reviews addressing negative reviews are addressing real issues. Thank God I stopped myself from purchasing more than one pair to confirm reliability. BUYER BEWARE!!

Very poor customer service, text only no phone!!! What kind of a company doesn't have a phone! It's been over a month, now they tell me my perception from a dr. Is wrong.

Be very careful of this company I bought a pair of progressive glasses from them but could not see properly out of them at all, I have contacted Lensmart and I am just going round in circles to get any kind of help or refund. They are unhelpful and dismissive in their replies to my emails. I am now going to have to go through Trading standards to try to get my money back. In response to Lensmart, yes the frames were on offer but I paid full price for the lenses so your argument is just not valid.

Horrible service I’ve waiting over a week and the last update I got on my lenses was the day I placed the order they have made nothing but excuses as to why I’m On day 8 going on 9 and still my lenses have yet to be completed when it’s advertised 3-5 days not 8-14 which at this point i think is how long it will be before they fulfill my order so disappointed and frustrated at the lack of customer care the lack of response from the customer service help line I get responses 15hrs after I’ve messaged all around a horrible experience never will I buy from them again oh and not to mention all that and I paid 30$ extra for shipping 0-10 would not recommend (just for some background I placed my order September 8th and it’s September 17th 11 pm and still the last update was September 8th

Worst company to deal with tried to return a set of Glasses and just got the worst questions over and over. There fine print on returns is terrible. DO NOT BUY FROM THIS COMPANY

Never in my life have I been spammed more with ads, than I have by this company. No matter what I do they will not stop!! And who overlines their lips that badly?!