LensmartReviews of lensmartonline.com

Lensmart please give us our glasses. We are talking 5 pairs here and way too much money spent. You keep responding asking me to should contact customer service and you will resolve the matter but for days now no response to emails sent and responses from bots on messenger. The return address you gave cannot be confirmed by the postal service and so package says it’s on the way back. You have scammed me for extra payments via PayPal just to get a return address and still no service delivery. You refused to allow me send it by UPS and asked that I do so by Canada post. I did as you requested and still nothing. Now you ask me to return it to the same ‘wrong’ address when I receive the returned package back from Canada Post - once again at my cost. Please Trustpilot or anyone out there, is there no way to make and hold Lensmart accountable? There are so many like me shouting out in pain over ‘scam’ by Lensmart against them? This is so horrible, painful and really traumatizing.

I never received my order. Customer service is so bad they won't resolve your issue. I ordered September 1st. Tracking said it was delivered to my mailbox on September 24th. They were not. I reached out to Lensmart and they are doing nothing to resolve my issue. I added shipping protection. Lensmart provided me with Seels website to submit a claim. When I went to Seels website they said I was past the time frame to submit a claim. Lensmart advised I to go to my local post office to check. I go to the post office and they said the tracking number is not a valid USPS tracking number. I emailed Lensmart and Seels. Neither company are taking responsibility or action to resolve the issue

Title: Wrong Glasses Supplied – Refused Full Refund I ordered prescription glasses for both reading and distance use. The company only supplied distance lenses, and even those do not match my prescription. When I contacted them, they delayed with irrelevant questions and then refused to give a full refund, even though the mistake was theirs. I have now had to raise a dispute with my bank to try and get my money back. This has been a stressful and time-wasting experience. Based on my experience, I would strongly advise others to avoid this company

I placed my order on Aug 19. It is now Oct 2nd and still no glasses!!! My first place the order they told me it would be about three weeks, that seemed fine to me that’s about what I expected. As time went on there was no gloss order. I kept asking an update on them. Finally they told me that the order shipped. The day that they were supposed to arrive I got an email saying that they could not deliver to my address so they returned my glasses back to the company. Mind you my address is right off of the main and I get deliveries here daily UPS FedEx mail, etc. The address is clearly right above my front door and I have never had an issue with the order. I contact them right away and they said that the order was already on its way back to them. I asked to speak to a supervisor and wanted someone to compensate me for this trouble. They tell me there is no one that I can actually speak to due to the short staffing. When I questions how long I was waiting for the second order to come back out to me again I’m now being told that the lenses have to be remade again. Once again, asked to speak to a supervisor with no response. My last contact I was told that it would be in my best interest to go ahead and pay the additional three dollars to upgrade my shipping. I come back to them was you should pay the three dollars for all the house so that I’m going through. They told me they were not able to do that so I agreed to pay the three dollars for fast shipping. That was a week ago when I questioned why I paid the three dollars for fast shipping why am I waiting so long for my delivery again? That is what I was being told the last comment from them is we have to remake your lenses. According to them every time You place an order and if it comes back to them, they have to remake lenses. It can take up to 10 days to have those remade and shipped again. I am so frustrated with this company. I will never ever order again from them!!!! Buyer beware!!!!! I just want my glasses that I ordered August 19!!!!!

This is a scam company. They do not accept returns even though their website states that they do. They replied to my first review here on trust pilot apologizing and telling me to check my email to resolve the situation, but I never received that email.

Aduana me dice que no las puedo importar y que no me las van a entregar, la empresa no contesta y mi dinero y tiempo perdidos. Una empresa más maravillosa para quien quiera que le roben el dinero. Editado 20 NOV 2025 Aún no me han devuelto el dinero. ESTAFA TOTAL. EDITADO JUNIO 2026 Nunca me devolvieron el dinero Nunca llegó mi pedido ESTAFADORES

This is the worst customer experience I've ever had. The delivery company (SpeedX, equally as horrible) essentially never delivered my package and are keeping it hostage in their warehouse. They have no person to talk to, just an AI bot. When I reached out to Lensmart to help, they refused to connect me to an agent (just a live chat bot) the only thing they told me to do is to keep trying to contact SpeedX. IF I COULD, I WOULD HAVE! Never order anything from here, because if it doesn't get delivered you're screwed and you won't get a replacement or refund.

I ordered my pair a month early and paid for advanced shipping and never received my package. They were for my wedding. My wedding has passed, it’s been almost 40 days, and still nothing. I contacted the lensmart team weeks before my wedding, and they did nothing to help. I will never order from this business again. I think it’s a scam.