LensmartReviews of lensmartonline.com

I ordered glasses with 1.74 index premium lenses but received the wrong, thicker lenses instead. When I first contacted the company, they denied sending the wrong lenses, and it took many emails and explanations before they finally accepted their mistake and agreed to resend the correct 1.74 lenses. Weeks later, the new pair arrived but again, the lenses were wrong. This time I even sent them comparison photos showing my old genuine 1.74 lenses side-by-side with theirs, and only then did they reluctantly admit the error. The process took months, and at one point I was even asked to record a video breaking the glasses to get a refund which was extremely unprofessional. After a long struggle, I did eventually receive a full refund, and I appreciate that in the end. However, I sincerely wish the whole process had been handled with more honesty and professionalism from the start.

I am very DISPLEASED with Lensmart. I only served my glasses. On the day I was suppose to receive them they sent me an email questioning my PD which was already on the prescription. Why wait to delivery date to ask? I paid for faster shipping. I thought all the questions were answered and my glasses would be on the way. NOPE. Now they want an extra $8.95 for processing. I WILL NOT PAY THEM ANOTHER DIME. I order them 9/28. THIS SITE IS A JOKE! I hope Zenni appreciates my business because they sure don’t.

Anyone that gave this company above a 1 star is not being accurate. I suspect they are paid by the company. In my 58 years of living this is the absolute worst company I’ve ever dealt with. There is no return policy. They literally will not give you the address and go back and forth emails asking for ridiculous things to try and wear you down and give up. It is a shell game of endurance. DO NOT WASTE your money!! My experi nice with Zenni and ZEELOOL was MUCH different. Lensmart is a scam.They won’t even return emails to the Better Business Bureau. Check out their trust score there and how many complaints have been filed against them.

I would give a zero if it was an option! The only way to contact them is through email, and they get in NO hurry to respond. I ordered 2 pair of glasses and never received them and they told me I had to contact their 3rd party carrier to get everything figured out. They offered NO help or my money back, and when I called the 3rd party carrier that was an even bigger joke! I will NEVER order from this company again! Back to Zenni I go!!!

Lensmart fraud, save yourself the frustration. Terrible service, or lack of thereof

I honestly regret ordering from Lensmart. They proudly promise that manufacturing your glasses takes 3–5 working days — but that’s a blatant lie. It’s been over a month, and I’m still waiting for my order. When I finally reached out, they claimed, “Oh, we found your lenses were faulty and didn’t meet quality standards, so we’re remaking them.” I asked when they discovered this — week 1, 2 ,3? silence, I found strange when the discovery only occurred when I asked of my order. Instead, I got vague apologies and another promise to “expedite the process.” That was another week ago, and still nothing has arrived. Unbelievable. It’s clear that Lensmart only prioritizes first-time buyers. Once they’ve got your money, repeat customers mean nothing to them. There’s no loyalty, no transparency, and no sense of responsibility. If this is your first order, run and don’t look back — because after that, you’ll be stuck in the same endless waiting game I’m in now. SCAM.

AVOID AVOID AVOID. I’d give no stars if I could! Ordered two pairs of prescription reading glasses. When they arrived and I opened each case a lens in both pairs of glasses fell out. One pair had a broken frame. I immediately reported this to Lensmart who continually sent me responses that had no bearing to my reported issues. Lensmart directed me to a video where I could replace the lenses myself! Obviously wasn’t possible in the pair that had the broken frame and quite frankly why should I put lenses in glasses that are brand-new! They eventually told me to claim on the shipping insurance I’d purchased. I have contacted Klarna who I paid through and paused payments to them until I get some resolution. I have made a claim on the shipping insurance, there was no obvious damage to the packaging and I suspect the damage was caused prior to shipping. I’m now awaiting the outcome of my claim with Seel, the shipping insurance. Currently, I’m out of pocket to the tune £55 if Klarna do not uphold my request to pay no further monies. 17/10/25 Update… I received a refund via the shipping insurance I purchased. It’s a good job I paid for this otherwise Lensmart would still be responding with irrelevant information and videos on how I could repair the rubbish they sent to me. Sorry Lensmart I won’t remove my honest review in exchange for discounts on my next order. I will never be ordering again. Once bitten!!

They sent it to the wrong address , I went to the post office with the tracking number provided today, and they told me it wasn’t my address . I double checked my address on my order confirmation, sent it to them and still nothing . Post office again informed me it’s a scam . Plus they’re not responding . I paid extra for the worry free delivery but the company won’t help me since it was delivered just to the wrong address . I need my package resent out . If they would check their email they would see they sent it to the wrong place . Please contact me back because I’m not letting this go .