Samantha M.
Chipped lense
I ordered 2 pairs of glasses. One for everyday, one for my wedding. The wedding glasses arrived chipped on the lense! I contacted Customer Service. And in no time they sent me a new pair for free with free shipping! I've ordered many pairs in the past and this is the 1st time I've had an issue. I have a high astigmatism of 175 in just one eye and the nail it every time!
Response from LensmartAug 19, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!




