LensmartReviews of lensmartonline.com

This was my first time and LAST time I will order from Lensmart. I placed my order on 9/28/25 and arranged payment via Afterpay. I reached out to Lensmart w/in a few days because I could not find my confirmation for my order. During my query about my order, Lensmart advised I had not included my PD (pupillary distance) with my order. I promptly forwarded it (the same day). Lensmart responded that the Supply Department and Optician had started my order and used a general PD to make my lenses and in order to correct them with MY PD, I would have to pay an additional $7.64. I went back and forth with Lensmart about this charge for 9 days. Finally, on 10/14/25, they forgave the added charge. I should mention that as part of my order, I paid an additional $9.95 for expedited delivery. After the argument about the added charge, Lensmart asked if I would be willing to submit a 5-star review. I waited to receive my order before giving an accurate review. I finally received the Frode glasses on 10/31, well past the expedited delivery charge I paid extra for. They are not high quality or even passable quality. They are a stamped metal frame, like look really cheap, the kind of quality you would get from a county fair. I will NOT return them because it would be too much hassle for getting back maybe half. LESSON LEARNED.

Delivery was very late.One pair had the wrong prescription and poor fit,the other had bad lenses-I could't see properly.Very disappointed.

They say ‘Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.’ BIG JOKE!! NO DELIVERY, no honesty and definitely no authenticity!! You just keep fobbing me off! My contract with you is to supply goods. I have paid for the good & YOUR carrier has failed to deliver. I gave you the correct address and you did not address the parcel correctly therefore it is up to you to sort this out. EVri are ignoring my messages so it is now YOUR responsibility to sort this out! I cannot claim via YOUR insurance company till mid DECEMBER SO WHAT ARE YOU HOING TO DO? Where is the ‘honesty and authenticity?? BUYER BEWARE!! In response to your response, It is YOUR insurance company not mine. I am unable to claim till December at the earliest & MY CONTRACT IS WITH YOU TO PROVIDE GOODS WHICH YOU HAVE FAILED TO DO. I have paid for goods which you have not supplied. YOU are responsible to refund my money as YOU have broke the terms of the contract. EVri are your chosen logistics company and not mine therefore it is up to you to sort this out! MY REVIEW IS 100% accurate and I will also be leaving feedback on other sites as people need to know exactly what type of company you are. This has caused an immense amount of stress! Item ‘list’ by EVRI ….messages ignored by Lensmart! No insurance claim for12 weeks!!

Han pasado 7 semanas desde mi pedido, aún no lo he recibido y atención al cliente sigue sin darme respuesta. ¡Cuidado con esta empresa y con las reseñas positivas, que son falsas!

The delivery was delayed far beyond what was promised. when the glasses finally arrived, one pair was practically unusable wrong prescription and poor fit. for the other pair the lens quality was so bad I couldn’t see properly

I am so unbelievably upset. I ordered my glasses on September 16th 2025 it is now October 27th 2025 and mind you I clicked no shipping insurance but then when I paid they charged me for it. I emailed immediately and I have the screenshot for that. And then they emailed me back and said you have 24 hours to cancel it do you want to I said yes and they took an entire day to get back to me and said oh well it's too late now. ???? So I wanted to cancel the whole order but they begged me in the email talking about the high quality and stuff I have order here before and my glasses broke and I need a replacement. But why is this such a struggle. So then I just say yes because I literally need glasses and because they said they will pretty much refund a dollar discount because of the shipping insurance so the day my glasses was supposed to come which was after 4-5 weeks THEY SEND IT BACK BECAUSE OF INSUFFICIENT ADDRESS. This is the same place I ordered my previous glass and why was this a problem as soon as my glasses were in my area. I emailed lensmart very confused and just wanted to cancel my order again they took a whole day to respond (some took 3-4 days) and begged again for me to keep my order and to send in all my information in the email. I was like?? I just did because I annoyed and like hoped they would send my glasses quicker this time because HELLO I NEEDED THEM. They said after oh we rather not send it there because it might get sent back?? It is the same address that I have used for all my packages including my old lensmart package why are you making it a problem now so then I say I want to cancel it and then they beg me again like hello??? And they said how then it'll only be 70% of the refund and I am so annoyed because they wasted my time,money and energy so I just said whatever but to add that 1 dollar refund which was part of that shipping insurance fee I didn't agree too and then now they're like "you needed to cancel that in 24 hours" THEY TOOK 4 DAYS TO GET BACK TO ME. AND I DID TRY TO BUT YOU KEPT MAKING ME RUN IN A CIRCLE NEVER BUYING FROM HERE AGAIN AND STILL WAITING FOR MY REFUND!!!! DO NOT BUY TS TERRIBLE CUSTOMER SERVICE TOO THEY TAKE SO LONG AND THERE'S NOT EVEN A NUMBER TO CALL SO THEY JUST WASTE YOUR TIME SO YOU CAN ONLY GET A PARTIAL REFUND. Edit- because idk how to respond to the reply but the order number is C25091757545049869 which idk if its even going to work 😃 just email me at this point. I want my full refund not this whole run around circle for another month.

I’m extremely disappointed with Lensmart. I ordered prescription glasses, but the lenses I received do not match my doctor’s prescription at all. When I contacted customer service, they refused to take responsibility and kept dragging out the conversation instead of helping. It has become clear to me that their goal is not to solve problems but to exhaust customers until they give up. The information about the company’s location is also misleading – sometimes they claim to be in the UK, other times in the US, and it’s impossible to know who you are really dealing with. I strongly advise others to avoid this company. They are unprofessional, unhelpful, and clearly not following fair business practices. I hope my review helps prevent others from going through the same frustrating experience. Reply to the reply: what they’re doing is ridiculous. Of course, I’ve already provided every possible piece of my data in a private conversation that’s been going on for days, and all they’ve done is ask the same questions over and over again, probably a hundred times by now. They’ve clearly trained the customer service team to do exactly that. They’ve offered zero help — in fact, they’re only making things worse. It’s obvious that returning anything to this company is impossible, and I still don’t understand how the relevant authorities can allow this.

Worst customer service ever. The prescription was wrong in both glasses and I requested a refund immediately. I have had to debate with them through email. Out of the $130 I spent I will only get $30 in return AND have to pay for shipping myself. NEVER use this company!!!