LensmartReviews of lensmartonline.com

Obroučky velmi pěkné, ale co se týká skel tak bohužel spokojená nejsem. Mám na každém oku jiné dioptrie a jinou vzdálenost zornic, cylindr, multifokály. S brýlemi vidím snad dobře akorát na dálku, při práci na PC špatně a když se pak podívám na stůl s doklady, je písmo rozmazané. Na blízko mám mobil jakoby ohnutý do oblouku. Levým okem vidím hůř než pravým. Takže mi přijde, že obě čočky mají stejné dioptrie, vzdálenost zornice na levém oku je špatně a cylindr chybí. Po 4 dnech celodenního nošení jsem měla ráno oči oteklé. Vypadá to, že v brýlích jsou osazeny univerzální čočky, kteréžto brýle se prodávají na jednom čínském internetovém tržišti a za ještě nižší cenu.

I returned 2 pairs of glasses for an exchange. I also paid a balance since the glasses I exchanged them for was a little more money. I waited 2 1/2 weeks and never received them. I reached out to customer service for an update and glasses have still not been shipped. No tracking information was provided. Still have not received glasses 3 weeks later.

First glasses turned green, they exchanged for anothers! Now the second glasses are turning green again and they dont refund or sent diferent ones!

I was skeptical about this company because I read bad reviews. I still haven’t received my order yet. When I get it my rating may change.

I bought 4 pairs of glasses. 2 for me and a pair for my kids. The handle on one of mines keeps coming off. I think the screw is too short. The screw on one paid of the kids glasses came out so I bought a eyeglass kit and fixed both screws. Then the glass in the 2nd pair of kids glasses keeps coming out. So out of 4 pairs of glasses, 3 have issues. I ordered them on July 24th. We didn't start using them until the 3rd week of August when school started. 2 months later and I absolutely hate them. The glasses are nice but very poor quality. I will never order from here again. I will stick with Zenni. They cost a little more but the glasses are durable and do not fall apart. I've had my Zenni glasses for over 2 years now with no issues.

My first order from this company was great and I was excited to order again. However, they are very unorganized and the customer service is poorly operated. I received a shipping notification that my order had been sent. Only to receive an "order with quality control" the next day. I received another shipping notification 4 days later. Once my order arrived my photochromic glasses would barely tint in direct sunlight. Not even 5%. Contacted customer service and after 6 emails (that were only responded to at 1 am) they stated they did not make a mistake and would not refund my money. They even wanted me to send in a half-hour video of my glasses in the sun. If it takes a half hour for my glasses to turn dark then that already tells me the quality is incorrect. My order even stated that the lenses were "standard" versus the "photochromic lenses" I ordered. Customer Service replies were very rude and unprofessional. If you do not ever have to deal with Customer Service then you should be okay. Just hope your glasses arrive as you order, or else they will not take the responsibility for refunding.

I received my glasses. (I ordered 4 pair) I Love them. However, my Chloe glasses, one of the lens was missing when received. Their response “ May we ask if you can put the pupillary distance ruler through the frame and take another photo? And may we ask if there's a lens in the glasses box and the package?” Photos sent….my response, No, I’ve looked. it’s unusual for a lens to come out the frame…. Unless there was a defect… And is missing too… their response “ We found that your package was delivered on July 22. Why didn't you contact us at that time?”. Poor customer service. My response was I’ve been out of town on business… my goodness. $8-20 glassses. I will eat that. Thank you kindly. You just lost a customer. I will not be ordering from you anymore. Thank you for the excellent customer service… I’m so over it.

Just received glasses last night. Pulled them out of packaging today and one of the prescription pair I ordered is completely missing the right lens. Lenses in the Hanna frames are not secured to the frame by anything except a couple of pieces of cheap FISHING LINE. OMG! I needed these glasses to be functional as my other pair is 6 years old and doesn't help me see as much anymore. One week later, reply from lensmart is wanting my PD before they will help. My complaint has nothing to do with the fit of the frames but with poor workmanship and a missing left eye lens! So frustrating.