LensmartReviews of lensmartonline.com

Terrible company to deal with and although they offer very reasonable prices, it is not worth the savings. I ordered one pair of glasses on July 17th and provided two documents with my prescription. One was from the eye doctor at the VA and the other from the eye glass company where I ordered my last pair of glasses. On Sept 11 I finally received my glasses. Unfortunately, the glasses were unusable because I could not see out of them. I contacted Lensmart right away and explained the problem. They informed me there was a discrepancy between the two documents (both were for the SAME pair of glasses) and I would have to pay an additional $54.95 to have them corrected. They were not willing to issue a refund . I would highly suggest using another mail in company even if the cost is a little more. Also be aware this company takes FOREVER to manufacture and mail your glasses!

Never got my order. Said that it was delivered to my mailbox. I reached out to customer service and they were not able to do anything other than suggest reaching out to the postal service.

⭐ Extremely disappointing product and appalling customer service Do not be lulled into buying from this company by the lovely-looking frames and cheap prices. My experience has been absolutely dreadful. The lenses in the first two pairs of glasses were badly distorted around the sides. This was not a minor issue or something I could simply get used to — the distortion was obvious and, in my opinion, completely unacceptable in prescription glasses. Poor-quality or incorrectly manufactured lenses are certainly not something I am prepared to risk with my eyesight. When I complained, the customer service initially offered to replace both pairs of glasses. I accepted this offer, only for the company to subsequently change its position and offer replacement lenses only. I have now received the replacement lenses. I had to install them myself, with the company making it clear that if I damaged or broke the frames during the process, that would be entirely my responsibility. They also made it clear that they offered no aftercare/sales support for this process. That put me in the position of having to install the replacement lenses myself and hope they were actually going to solve the problem. They don’t. The replacement lenses are just as bad and just as distorted as the original ones. So after all the correspondence, waiting and messing around, I am left with glasses I cannot use. The whole experience has been a complete waste of time and money. And if you’re buying from the UK, bear in mind that returning them costs around £10 in postage, which makes returning a relatively cheap pair of glasses hardly worthwhile. The frames may look great and the prices may look tempting, but in my experience the product quality and customer service simply aren’t good enough. I would absolutely not recommend this company. Save yourself the hassle and spend your money elsewhere.

⚠️ Meine wichtigsten Punkte vorab: * ❌ Unzuverlässiger Kundenservice * ❌ Nicht empfehlenswert für Brillen mit Zylinder * ❌ Probleme werden über Tage oder sogar Wochen hinausgezögert * ❌ Versprochene Rückerstattungen werden an Bedingungen geknüpft und anschließend teilweise wieder geändert * ⚠️ Wenn du trotzdem bestellst: BEZAHLE unbedingt mit KLARNA und schließe einen Klarna-Fall niemals, bevor du das Geld tatsächlich erhalten hast! Ich habe mit einem aktuellen Brillenrezept eine Brille bei Lensmart bestellt. Das Gestell selbst war von guter Qualität, aber die Gläser waren für mich völlig unbrauchbar. Ich konnte nur geradeaus schauen. Sobald ich leicht nach unten oder zur Seite geblickt habe, bekam ich Kopfschmerzen und mir wurde übel. Daraufhin bin ich zu einem Optiker gegangen, um die Brille überprüfen zu lassen. Dabei wurde festgestellt, dass die Achsenwerte von den Angaben auf meinem aktuellen Rezept abwichen. Die anschließende Kommunikation mit dem Kundenservice zog sich über Wochen hin. Eine wirkliche Hilfe bei der Lösung des Problems war der Kundenservice leider nicht. Stattdessen wurden verschiedene Lösungen und Rückerstattungen angeboten, die anschließend wieder geändert oder an neue Bedingungen geknüpft wurden. Am Ende einigten wir uns auf eine Rückerstattung von 50 %. Damit ich die Brille nicht zurückschicken musste, musste ich sogar per Video dokumentieren, wie ich sie zerstöre. Auch das habe ich gemacht. Trotzdem wurde die vereinbarte Rückerstattung anschließend nicht ausgezahlt. Zum Glück hatte ich den Fall von Anfang an bei Klarna gemeldet. Als Lensmart später plötzlich mitteilte, dass sie die 50 % nur zurückzahlen würden, wenn ich den Fall bei Klarna schließe, habe ich das selbstverständlich abgelehnt. Ich werde einen Käuferschutzfall nicht schließen, bevor das vereinbarte Geld tatsächlich zurückerstattet wurde. Meine Antworten darauf wurden ignoriert. Schließlich musste ich Lensmart sogar ausdrücklich auffordern, mich nicht weiter zu kontaktieren. Am Ende habe ich dank Klarna eine vollständige Rückerstattung erhalten. Mein Fazit: Ich würde Lensmart insbesondere bei Brillen mit Zylinder nicht empfehlen. Der Kundenservice war für mich unzuverlässig, die Bearbeitung hat sich unnötig lange hingezogen und selbst getroffene Vereinbarungen wurden nicht zuverlässig eingehalten. Wenn ihr trotzdem bestellt: Bezahlt mit Klarna und lasst einen geöffneten Fall so lange bestehen, bis ihr euer Geld tatsächlich zurückerhalten habt.

Let's start by saying that buying from a retailer overseas is not a smart move! They take your money, use the worse shipper (DHL) and then tell you to kick rocks when your expedited package is no where to be found. Never ever again. I thought rush ordering a pair of prescription glasses for my daughter would work, especially since they were not expensive. But I've wasted time, money and I'm very unhappy with the overall experience. I have to drive 1 1/2 hours away to pick up the item that ordered although i paid for expedited shipping. Customer service doesn't have any insight. You suck. I'm also assuming that their existing score on trust pilot is bogus. On Google it's 3.8 which is closer to accurate

I wish I could recommend Lensmart.com, but my experience was honestly awful. I ordered glasses from them hoping for something cute, affordable, and simple… and instead it turned into a frustrating mess. My order took forever with barely any updates, and the “tracking information” they provided felt useless — it bounced around, didn’t match the actual delivery timeline, and left me constantly wondering if my package was even real. When the glasses finally showed up, they were nothing like what I expected. The quality was cheap, the fit was off, and the lenses didn’t seem right at all. Trying to get help was the worst part. Their customer service was slow, dismissive, and honestly felt like they were just trying to wear me down until I gave up. Every reply was vague, unhelpful, and made it clear they weren’t interested in fixing anything or offering a real solution. After all that, I’m left with glasses I can’t use and a company I’ll never order from again. If you’re considering Lensmart, save yourself the headache — there are so many better, more trustworthy places to buy glasses.

Lensmart repeatedly reaches out asking for a 5-star review, but my experience has been completely unacceptable. I ordered four pairs of custom prescription glasses (Order #1852479). All four pairs arrived completely blurry, distorted, and fundamentally unusable as a medical device.The company openly acknowledged that they were unable to contact my optometrist to verify the parameters of my prescription, yet they chose to manufacture and ship the items anyway. Now that I have received a defective product that I cannot see out of, customer service is refusing to accept a return or issue a refund, hiding behind "special offer" terms to deny basic consumer protections.Do not trust the automated review requests pushing for 5 stars. Their product quality and customer service are incredibly poor, and I have been forced to file a formal dispute with my bank to get my money back.

I ordered two pairs of prescription glasses from Lensmart, and both arrived completely unusable. Looking downwards caused severe blurry vision and distortion.I took both glasses to a professional optical shop, where they verified the lenses on a digital lensmeter. The machine scientifically proved that the cylinder axis and the optical center were misaligned during manufacturing.I sent clear videos of this professional test to Lensmart customer support. First, they lied claiming they couldn't open the links (even though my analytics showed they watched them multiple times). Then, they completely denied the lensmeter's objective data and refused to issue a 100% refund or cover the return shipping from Hungary. They loop the same automated scripts to waste time.This company has zero integrity and sells dangerous, faulty medical equipment. Do not buy from them! I had to open a PayPal dispute and a bank chargeback to get my money back.