LensmartBy offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Jony
Terrible!!!
Response from LensmartNov 28, 2025
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
Jess
EDIT: 11/28/2025 - and again LensMart is telling me to contact SpeedX. I have done that repeatedly and they told me to contact LensMart, who again tells me to contact SpeedX. No one will assume responsibility for my missing package, i am out over $200 and i didn’t get the prescription glasses that i need. HORRIBLE COMPANY!!!!!!!! That continues to do business with a shady delivery service where packages go missing all the time according to reviews and coincidentally THAT company never assumes responsibility either. DO NOT BUY FROM LENSMART!!!!!!!!!!!!!? 11/26/2025- I would leave zero stars if I could. The glasses now ship from China, and Les Mart chooses to use SpeedX for delivery of your purchases here in the US. Speed X is incredibly shady, they marked my package as delivered and had a picture of my item in the mailbox, however, I never received the package. I reached out to Lensmart and they were no help at all, they told me to contact my post office, and once I did that my post office told me that the package didn’t even come through USPS, it was sent through speed X delivery. Speed X doesn’t have a contact number, I couldn’t even get there chat function to work for quite some time, it is exceedingly difficult to get in touch with anyone and try to get assistance with anything with them, and their reviews are horrible. PayPal wouldn’t even refund my money because there was a photo of the package in my box, even though I did not end up receiving it. If you read the speed X reviews, this happens very very very often. So I am out over $200 and Lensmart was no help at all
Response from LensmartNov 28, 2025
We apologize for the unpleasant shopping experience. The tracking information shows your package has been successfully delivered, and we have sent you photos for confirmation. You have also confirmed that the delivery email address is yours. If you still cannot find your package, we suggest you contact SpeedX. If you don't have a phone number, you can contact customer service. Ask them for the delivery person's information, confirm the delivery time, and verify the delivery address. We will also follow up with the logistics company again. Thank you for your understanding and patience.
Fiona R.
Potential purchasers, please buy from somewhere else. This company may be fine for single vision lenses, but in honesty I bought 2 pairs of glasses, with varifocals that I cannot see through. Any normal dispenser would provide a refund, but these are backwards and forwards with excuses, pointing out their ambiguous policy; a policy designed to inconvenience you, the consumer. If they get your prescription wrong, YOU lose money sending glasses back, or in my case being stuck with a pair because the frames were on offer. Cheap Chinese rubbish, poor communication with only a basic understanding. No customer service whatsoever.
Response from LensmartNov 28, 2025
We apologize for the unpleasant shopping experience. Regarding discounted items, our policy clearly states that discounted eyeglasses are non-refundable and non-exchangeable, not just the frames. We haven't made any excuses to refuse your request; we've been consistently confirming with you according to our policy, but your refusal to accept this has prevented us from proceeding. All our eyeglasses undergo quality inspection before shipment. If you believe we made a mistake in your prescription, could you please provide a video of the eyeglasses' inspection for confirmation? Once a manufacturing defect is confirmed, we will definitely arrange a full refund for you. Many factors can affect the wearing comfort of eyeglasses. If you want your lenses adjusted, we are willing to find the cause of your blurred vision and adjust the lenses. If you want a refund, we need to process it according to our policy. Could you please let us know your decision? Our customer service is awaiting your reply, and we will follow up as soon as we receive it.
Linda M.
Half of the reviews are clearly fake to keep the score high. This is clearly on the Trustpilot team. Anyhow - the order is super late and shipping is stuck. I wrote to the customer service asking for help and received no answer, not even a classic "hello we are going to go back to you soon!".
Response from LensmartNov 27, 2025
Sorry to have kept you waiting. We replied to your email,did you not receive it? We noticed there are some issues with the tracking information for your package. We have already reported this to the logistics company. If there are any problems with the package's delivery, we will provide you with a solution, so please don't worry. Please wait patiently. Our customer service will contact you again after receiving a reply from the logistics company.
Christina-Louise M.
DO NOT BUY!! Firstly I would like to say the frames I got were gorgeous. But when it came to the lenses... oh my!! They got my prescription wrong, even though I uploaded it, blamed me for it and said as a valued customer they would redo the lenses, but not only would I have to pay to rectify the mistake they made, I would have to pay an extra shipping cost also. And they wouldn't allow me to return for a refund because the lenses are 'bespoke to me and can't be resold'. Customer service from these people is atrocious! Please save yourself the headache, from both them and also the glasses which are useless now!
Response from LensmartNov 27, 2025
We apologize for the inconvenience. We noticed that you only purchased the lenses for distance and not the prisms. We make lenses based on the customer's order, selecting the necessary information from the prescription. If you need prisms, you can select to add them when filling out the prescription. Prisms are added separately. Since you did not purchase the prism, we did not make it. As the frame you purchased was on sale, according to our policy, sale frames cannot be returned or exchanged, which is clearly stated in our policy. If you wish to have the lenses remade, we are willing to provide you with a special solution. Our customer service is awaiting your reply. Once we receive your reply, we will follow up as soon as possible. Thank you for your understanding.
Lisa H.
This is the worst company , be AWARE they will sc…ew you over , I rather pay 100$ more even 200$ , they lie , they take your money even if u cancelled 4 mins after the purchase, they send you a bunch of emails about changing your mind and saying”” we will Refund you after this email “ NEVER THEY WILL .. I rarely saw a bad service like this ,like TERRIBLE , cheap prices for cheap workers with cheap values , I truly hate who they are and what they do. I would Be ashamed. DONT DEAl with them you will regret your life , they play with your credit card , omg a bunch of problems , disgusting
Response from LensmartNov 26, 2025
We apologize for the inconvenience. When you contacted us previously, some of your orders were already in production. According to our policy, refunds are for 90% of the order amount, which we clearly informed you before processing the refunds. Regarding the canceled orders, we have already processed the necessary procedures for you. However, we noticed that you initiated a dispute, which will cause the order refund to fail. We contacted you immediately to inform you of this situation and repeatedly requested that you close the dispute so that we could continue processing the refund. Unfortunately, you did not close the dispute, causing our system to fail to process the refund. Once the dispute is confirmed to be closed, we will continue to process the refund for you. For the orders that need to be returned, we have also provided solutions and are awaiting your response.
Lisa L.
First and last time, I ordered glasses maybe 10 to 15 mins I cancelled… they never gave me my money back , even tho on the website it’s written clear refund is available, they will send emails about trying to change your mind and etc….but never the refund in question . Don’t deal with them , the customer service is minus 100.
Response from LensmartNov 26, 2025
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
Ísalind I.
I ordered from them october 4th, it is now november 25 and my order hasn’t been shipped yet. When I contacted them I got no real response from them and then they tell me that my order had been obtained by customs. Which makes no sense since the shipping company has confirmed that the order hasn’t been shipped yet. They told me that I should file an insurance claim with Seal, but they won’t refund to the original payment method. I ordered 5 pairs of glasses so as you can imagine it was a lot of money that i spent, and they only offer it back through paypal. I’m so tired of this company. It’s very clearly a scam and i advise anyone to please not buy from them.
Response from LensmartNov 26, 2025
We apologize for the inconvenience. Your package was indeed shipped on October 11th. Many factors can affect package delivery. We noticed that you added the "Worry-Free Delivery" protection to your order. Please note that Seel is the dedicated partner responsible for handling any shipping-related issues under this protection plan. We have contacted the insurance company to update the status of your package. Could you please contact the insurance company again to file a claim? If you encounter any problems during the process, we will actively assist you. Thank you for your understanding and cooperation.
