By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
lensmartonline.com
Website
lensmartonline.com
Category
Vision & Hearing
Location
Rancho Cucamonga, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Very disappointed with lensmart. My daughter and I ordered glasses in August and my order came and hers was not delivered . They asked us for more money due to bifocal lenses and we paid and and again they asking for more money . I have proof of conversation and proof of payment too.
Response from LensmartDec 9, 2025
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
AS
Adila S.
Compré un gafas y no ha llegado,me…
Compré un gafas y no ha llegado,me dejieron de pedir reembolso .cuando lo pedi estaban haciendl vueltas .y no quieren .porque es una estafa .yo pagué insurance...ellos no envian pedidos .y los comentarios mositivos son de ellos.cuidado !
Response from LensmartDec 9, 2025
We are truly sorry to hear about the issue with your glasses. We noticed that you added the "Worry-Free Delivery" protection to your order. Please note that Seel is the dedicated partner responsible for handling any shipping-related issues under this protection plan. We also noticed that you contacted the insurance company but encountered some problems during the reporting process. Please don't worry, we will actively assist you. Thank you for your understanding and patience.
AN
Anonymous
I strongly advise against purchasing…
I strongly advise against purchasing from Lensmart. My experience with them has been deeply disappointing and deceptive.
Return Policy Not Honored: Despite their advertised return policy, they refused to process my return and instead created excuses to avoid accountability.
Gaslighting Tactics: When I tried to resolve the issue, they turned the tables on me, making it seem as though I was at fault. This manipulative approach left me feeling dismissed and invalidated.
Unjustified Refusal to Refund: Rather than acknowledging their responsibility, they twisted the situation to justify keeping my money.
Response from LensmartDec 5, 2025
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
BB
Brenda B.
Scam company Avoid
If I can put a negative, I would.
Never received my glasses, no communication from the company... Total scam!
**Edit to answer company's response** I've contacted my bank to dispute the fraud and will continue to post what a scam this company is so other people don't waste their time and money.
It doesn't take months to send a pair of single vision glasses. SCAM COMPANY AVOID!
Response from LensmartDec 3, 2025
We apologize for keeping you waiting. Delays from logistics companies are beyond our control. We offer compensation for any inconvenience caused by your long wait.Furthermore, we will do our best to help you expedite your order with the logistics company. Thank you for your patience.
BO
BRIANNA O.
Absolutely worst customer service that…
Absolutely worst customer service that i have ever experienced from a business in my life. CAUTION; JUST DONT BOTHER!!!
Response from LensmartDec 2, 2025
We apologize for the unpleasant shopping experience. Because one pair of frames did not fit your prescription, we contacted you to inquire if you would like to exchange it for a different style. The other two pairs of glasses were made without issue. If you wish to cancel now, you will receive a 90% refund according to our policy. For more information on our return and exchange policy, please click here: https://www.lensmartonline.com/about/return-policy/ Thank you for your understanding.
GV
GUSTAVO V.
2 meses y áun no llega mi pedido…
2 meses y áun no llega mi pedido C25100610052561500. No responden, no solucionan, te derivan a otras plataformas. LENSMART es una ESTAFA!!!!
Son unos descarados!!! Me acaban de reembolsar el pedido después de esperar 2 MESES. Me hacen perder tiempo durante 60 días después de pagar un producto y al final nunca recibirlo, y me proponen que retire el comentario negativo... creen que voy a retirar el comentario porque me han devuelto MI DINERO!!!! Me hubiese gustado que así como han contestado tan rápido mi comentario negativo, hubiesen solucionado el problema. NO COMPRÉ LOS LENTES PORQUE ESPERABA DEVOLUCIÓN DEL DINERO, ESPERABA RECIBIR UN PRODUCTO QUE NECESITO.
Insisto que LENSMART es una ESTAFA. Se quedan 2 meses con tu dinero y después te lo devuleven. Mulipliquen eso por miles de personas. ES UNA GRAN ESTAFA!!! Por algo te piden pagar un seguro, PORQUE SABEN QUE NO ENTREGARÁN EL PRODUCTO. Seguramente las opiniones sobre su servicio son FALSAS en la mayoría de los casos.
Response from LensmartDec 1, 2025
We are truly sorry to hear about the issue with your glasses. We noticed that you added the "Worry-Free Delivery" protection to your order. Please note that Seel is the dedicated partner responsible for handling any shipping-related issues under this protection plan. We also note that you have already contacted your insurance company to file a claim. If you encounter any problems during the claim process, please feel free to contact us, and we will actively assist you. Thank you for your understanding.
PA
Pamela
Do not trust Lensmart
Do not trust Lensmart. I ordered a pair of glasses and was supposed to receive them on 11/12. On 11/12 I received a strange package from Abby Adkins with the exact package information that was not available on the Lensmart site until after several days when it showed delivered. When I checked it was the package with random snowflake tool sets. I had reported the item to SafelyHQ as it is a common Scam. When I asked Lensmart about my glasses they couldn’t do anything without the packaging even though I sent images of the items and the glasses were &30 prescription reading glasses, why would anyone need 2 pair.
The message below is me contacting and complaining to not Lensmart and safely hq. I would not use them. I am ordering from American made sites going forward.
I have reached out to the post office, and the information below is what they have. However, the package they are talking about from this order was from Abby Adkins a Scam site, see the address in the tracking information below. I did not receive my eyeglasses: Please help, unless the fraud is actually from LensSmart.
I look forward to hearing from you.
Pamela Hampton-Garland
I reported the scam here:
The sticker said USPS ground, return address of ABBY ADKINS, 605 BONNIE ST LN, ELK GROVE, CHICAGO IL 60007.
Abby Adkins Scam, 508 North Elk Grove Avenue, Chicago, Illinois, USA
North Elk Grove Avenue, Chicago, 60622 Illinois, United States
I received a package today from Abby Adkins with 3 snowflake multi tools that I did not order, but what I did not receive that was on this USPS Tracking number were my eyeglasses from LensSmart with the same tracking number (9200190404874500040498). I do not see charges, and the postage was paid, but I do not know why I received these items. After receiving many reports on this, what are the authorities doing to prevent the scam.
#scam #northelkgroveavenue #chicago #illinois #unitedstates
FRAUDULENT COMPANY, Abby Adkins/USA Freedom T
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Safely HQ-a...
Response from LensmartDec 1, 2025
We apologize for the unpleasant shopping experience. We regret that you could not provide a photo of the package, preventing us from contacting the logistics company for verification. Could you please provide your communication records with the post office for confirmation? If the package is indeed incorrect, we will definitely provide you with a solution. Thank you for your understanding and cooperation.
SR
Sarder Rana A.
Good Service!
This is worst place to buy the glasses ever! Fake people forced to me to leave the 5star review to get my full refund! Beware of this company!!
Response from LensmartDec 1, 2025
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
We apologize for the unpleasant shopping experience. Your order had already begun production when you contacted us to cancel. According to our policy, refunds are 90% of the order amount, as clearly stated on our website. We have offered you a special solution; if you do not agree, we can process your request according to our policy. Thank you for your understanding.
