Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

Showing 9,541 reviews with 5 stars · Clear filters

Terri
Sep 28, 2025
I was so happy with my new frames and…
I was so happy with my new frames and the prescription was perfect however my frame had a defect. I took pics and sent to customer service at Lensmart. They replaced my prescription frames and lenses without any hassle. Customer service is excellent.
Response from LensmartSep 29, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Gábor S.
Sep 27, 2025
Nice firm with helpful customer support…
Nice firm with helpful customer support . Fast reliable . I recommend every
Response from LensmartSep 28, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Palesa M.
Sep 27, 2025
I had a great experience with Lensmart
I had a great experience with Lensmart. This is my second pair from them. The process was effortless and well handled
Response from LensmartSep 28, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Helana
Sep 27, 2025
Despite the confusion with the shipping…
Despite the confusion with the shipping carrier, someone was constantly responding and trying to find ways for a solution.
Response from LensmartSep 28, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Gugulethu N.
Sep 27, 2025
I appreciate the service I received…
I appreciate the service I received from lensmart. I emailed customer care for a minor issue and they guided me patiently through the process. I I love all 3 of my glasses and they are the correct prescription, I will definitely be ordering another pair soon.
Response from LensmartSep 28, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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daquan M.
Sep 27, 2025
Efficient service
Efficient service, great selection of frames especially different styles for kids I loved . Their customer service is second to none. There professional, caring , and quick response time about resolving any problem with order is faster then other eye glass companies. Pricing is fair definitely value for your money.
Response from LensmartSep 28, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Omphile C.
Sep 27, 2025
Excellent customer service
I entered a wrong address and they were very helpful to change my delivery address, also I did not have a PD on my prescription and they were kind enough to let me know and ask that I provide my PD, super helpful, I recommend Lensmart.
Response from LensmartSep 28, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Stefania
Sep 27, 2025
Fast and helpful customer service
There was a small issue with my order, but the customer service team was very quick and helpful in resolving it. I really appreciate their attitude and efficiency.
Response from LensmartSep 28, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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